pune maharashtra senior global service desk Jobs – 49 Open Jobs Today

Senior Global Service Desk
O&M Halyard Health India Private Limited —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Global Service Desk L1 Associate
Codvo.ai —Pune, Maharashtra
- Rotational shift
- Microsoft Access
- Microsoft Outlook
- Computer Science
Engineer - Global Service Desk
TMF Group —Pune, Maharashtra
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- Analysis skills
4d
Head of Partner Performance Management
ESP Global Services Limited —Pune, Maharashtra
- ₹38,00,000 - ₹45,00,000 a year
- Budgeting
- Leadership
- Analytics
Quick apply
4d
EVO Incident Management & Stabilisation Expert - VOIS
Vodafone —Pune, Maharashtra
- Full-time
- Microsoft Excel
- Communication skills
Shift Lead Service Desk
O&M Halyard Health India Private Limited —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Travel Desk & HR
CP HR Services Pvt.Ltd —Pune, Maharashtra
- ₹5,00,000 - ₹7,00,000 a year
- Full-time
- Customer service
- Microsoft Office
- Master's degree
Quick apply
Service Desk Technician
Cornerstone OnDemand, Inc. —Pune, Maharashtra
- Microsoft Access
- Azure
- Microsoft Outlook
Shift Lead, Service Desk
Owens & Minor India Private Limited —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Head of Customer Success - India
ESP Global Services Limited —Pune, Maharashtra
Quick apply
IT Service Desk L3 Engineer
66degrees —Pune, Maharashtra
- Azure
- Computer Science
- Windows
Front Office Manager
StoneX Group —Pune, Maharashtra
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
Network Engineer- Senior Executive-Pune
Vodafone —Pune, Maharashtra
- Full-time
- Bachelor's degree
- Communication skills
Sr Asso, Customer Success
Data Axle —Pune, Maharashtra
- CRM software
- Salesforce
- Research
IT Helpdesk Specialist - Lead
CTI GLOBAL RESOURCES PRIVATE LIMITED —Pune, Maharashtra
- Software troubleshooting
- Windows
- 12th Pass
Quick apply
Books and Records Oversight Director
Citi —Pune, Maharashtra
- Full-time
- Finance
- Bachelor's degree
- Accounting
Director IMS (Infrastructure Managed Services)
O&M Halyard Health India Private Limited —Pune, Maharashtra
- Full-time
- Azure
- Computer Science
- PMP
Quick apply
6d
Senior Specialist, Finance Services
Mastercard —Pune, Maharashtra
- Full-time
- Customer service
Sr. Information Systems Engineer- Windows MDM
SAS —Pune, Maharashtra
- Azure
- Software troubleshooting
- Windows
AFM- Technical
JLL —Pune, Maharashtra
- Project management
- Communication skills
- Health insurance
3d

I want to receive the latest job alerts for senior global service desk in pune maharashtra

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior global service desk jobs near pune maharashtra

Service Desk Engineer jobs in Pune, Maharashtra

Director jobs in Pune, Maharashtra

IT Support jobs in Pune, Maharashtra

Front Office Manager jobs in Pune, Maharashtra

Performance Manager jobs in Pune, Maharashtra

Incident Manager jobs in Pune, Maharashtra

Customer Success Manager jobs in Pune, Maharashtra

Network Engineer jobs in Pune, Maharashtra

Senior Finance Manager jobs in Bengaluru, Karnataka

Security Guard, Night Shift jobs in Jalandhar, Punjab

Security jobs in Himachal Pradesh

Embedded Systems Internship jobs in Pune, Maharashtra

Human Resources Specialist jobs in Narendrapur, Kolkata, West Bengal

Human Resources Specialist jobs in Chennai, Tamil Nadu

Human Resources Specialist jobs in Wazirabad, Gurugram, Haryana

Human Resources Specialist jobs in Jakkur, Bengaluru, Karnataka

Human Resources Manager jobs in Silvassa, Daman And Diu

Human Resources jobs in Gujarat

Endodontist, Dentist, Root Canal Specialist jobs in Bengaluru, Karnataka

Infrastructure Manager jobs in Andheri, Mumbai, Maharashtra

Senior Global Service Desk

O&M Halyard Health India Private Limited
Pune, Maharashtra

Quick apply

Job details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
ERP systems
English
12th Pass
Bachelor's degree
CompTIA Network+
ServiceNow
Communication skills
CompTIA A+
Workday

Full job description

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

POSITION SUMMARY

Our innovative company is looking to fill the role of Senior Service Desk Associate. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all the qualifications but have sufficient experience and talent.

ESSENTIAL JOB FUNCTIONS:

Act as a Senior Service Desk Associate of the Global Service Desk as part of Infrastructure Managed Services. Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
Willingness to work in all different shifts of a 24x7 support organization.
Assist users with PC hardware, software, printer, or other IT-related issues.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Serves as a point of escalation for Service Desk Associates.
Escalate incidents with accurate documentation to suitable technician, when required.
Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution in our ITSM tool ServiceNow.
Use remote tools and diagnostic utilities to aid in troubleshooting.
Research solutions through internal and external knowledgebase as needed.
Identify and learn appropriate software and hardware used and supported by the organization.
Develop help sheets and FAQ lists for end users.
Ensures technical knowledge and remediation steps are documented in process flow guides.
Reinforce SLAs to manage end-user expectations.
Provide suggestions for continual improvement.
Plans, conducts and directs the analysis of business problems with automated systems solutions.
Alert management to emerging trends in incidents.
Preparing training manuals and FAQ materials for easy-access end-user guidance.
Documenting processes and maintaining service desk records.
Supporting organization functions like, Infrastructure, Security, Applications, etc and their tool, technologies and applications.

SUPPLEMENTAL JOB FUNCTIONS:

Performs additional duties as directed. Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.

Qualifications

EDUCATION & EXPERIENCE:

Minimum of 2 year of relevant work experience and/or specialized training Will be hiring freshers/students pursuing their masters who have the drive & passion to work & have the basic skills that is needed for the role.
High school diploma or equivalent.
Associate's or Bachelor’s degree in technology-related field a plus.
Comptia A+, Comptia Network +, and ITIL certifications a plus.
Exceptional customer service orientation.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Experience working in a team-oriented, collaborative environment.

ADDITIONAL REQUIREMENTS:

Excellent communication skills in English.
Customer friendly mindset and Team player.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Quick apply

Refine Your Search

senior global service desk jobs in pune maharashtra

Senior Global Service Desk

Global Service Desk L1 Associate

Engineer - Global Service Desk

Head of Partner Performance Management

EVO Incident Management & Stabilisation Expert - VOIS

Shift Lead Service Desk

Travel Desk & HR

Service Desk Technician

Shift Lead, Service Desk

Head of Customer Success - India

IT Service Desk L3 Engineer

Front Office Manager

Network Engineer- Senior Executive-Pune

Sr Asso, Customer Success

IT Helpdesk Specialist - Lead

Books and Records Oversight Director

Director IMS (Infrastructure Managed Services)

Senior Specialist, Finance Services

Sr. Information Systems Engineer- Windows MDM

AFM- Technical

I want to receive the latest job alerts for senior global service desk in pune maharashtra

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected