ramanagaram karnataka guest relations executive Jobs – 2 Open Jobs Today

Guest Relations Executive
Eagleton-The Golf Resort —Bidadi, Karnataka
- ₹20,000 - ₹25,000 a month
- Full-time
- Hospitality
- Bachelor's degree
- Conflict management
- Health insurance
- Food provided
Quick apply
Guest Relation Executive
Eagleton-The Golf Resort —Bidadi, Karnataka
- ₹25,000 - ₹35,000 a month
- Weekend availability
- Customer service
- In-person
- Diploma
- Health insurance
- Paid time off
Quick apply
5d

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Guest Relations Executive

Eagleton-The Golf Resort -
Bidadi, Karnataka

Quick apply

Job details

Permanent | Full-time
₹20,000 - ₹25,000 a month

Benefits

Provident Fund
Health insurance
Food provided

Qualifications

Hospitality
Guest relations
Multilingual
Complaint handling
Bachelor's degree
Conflict management
Communication skills
Hotel experience

Full job description

Job Opening: Guest Relations Executive — Eagleton The Golf Resort

Department: Front Office / Guest Experience
Employment Type: Full-Time
Shift: Rotational
Reporting To: Front Office Manager / Guest Relations Manager

About the Role

We are seeking a service-oriented and dynamic Guest Relations Executive to enhance the overall guest experience at our hotel. The role involves direct guest interaction, personalized service delivery, handling guest feedback, and coordinating with multiple departments to ensure a seamless and memorable stay experience.

Key Responsibilities

Guest Experience

Welcome guests and ensure a warm, professional, and personalized interaction.
Act as a primary contact for guest queries, requests, and assistance.
Ensure VIP and special category guests receive focused attention and amenities.
Conduct courtesy calls and guest satisfaction follow-ups.
Provide information about hotel facilities and services.

Guest Journey Coordination

Review daily arrival and in-house guest lists.
Coordinate special requests and occasion-based arrangements.
Ensure guest preferences are recorded and communicated internally.
Support smooth arrival, stay, and departure experience.

Complaint Handling & Service Recovery

Handle guest complaints promptly and professionally.
Coordinate with concerned departments for quick resolution.
Escalate critical issues as per escalation protocol.
Record and track complaints and corrective actions.

Interdepartmental Coordination

Liaise with Housekeeping, F&B, Engineering, and Concierge teams for guest needs.
Ensure room readiness and special setups.
Assist Front Office operations during peak hours.

Quality & Reporting

Maintain guest feedback and interaction records.
Update guest preference and history systems.
Support guest satisfaction and quality initiatives.
Prepare daily interaction and incident reports.

Eligibility Criteria

Qualification

Graduate in Hotel Management / Hospitality / Tourism or related field preferred.

Experience

1–4 years experience in Front Office or Guest Relations in a hotel/resort.
Experience in guest handling and complaint resolution preferred.
Upscale or luxury hotel exposure is an advantage.

Key Skills Required

Excellent communication and interpersonal skills
Strong guest handling and problem-solving ability
Service recovery and conflict resolution skills
Professional grooming and etiquette
High empathy and customer focus
Ability to work in fast-paced environments
Multilingual skills preferred

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Food provided
Health insurance
Provident Fund

Work Location: In person

Quick apply

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