Uluberiya West Bengal Administration manager Jobs – 2 Open Jobs Today

Relationship Officer
ABP Group —Tollygunge, Kolkata, West Bengal
- ₹14,000 - ₹20,000 a month
- CRM software
- Hospitality
- Sales
Quick apply
1d
Customer Relationship Manager (CRM)
TRUSTLYTICS CONSULTING —Howrah, West Bengal
- ₹5,000 - ₹7,000 a month
- Full-time
- English
- Microsoft Office
- 12th Pass
Quick apply
8h

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Relationship Officer

ABP Group -
Tollygunge, Kolkata, West Bengal

Quick apply

Job details

Permanent
₹14,000 - ₹20,000 a month
1 day ago

Qualifications

CRM software
Hospitality
Sales
Customer service
Upselling
Microsoft Office
Bachelor's degree
Conversion optimisation
Relationship management
Business Administration
Communication skills
Banking
Negotiation

Full job description

We are seeking a dynamic and customer-focused Relationship Manager to manage client relationships, provide personalized matchmaking services, and achieve assigned business targets. The ideal candidate will be responsible for ensuring high customer satisfaction, driving membership upgrades, maintaining regular client engagement, and supporting clients throughout their matrimony journey.

Key ResponsibilitiesClient Relationship Management

Build and maintain strong relationships with assigned clients.
Understand client preferences, expectations, and partner requirements.
Provide personalized matchmaking assistance and recommendations.
Conduct regular follow-ups with clients regarding profile activity and match responses.
Ensure a high level of customer satisfaction through timely and professional service.
Address client concerns, objections, and escalations effectively.

Service Delivery

Guide clients on profile enhancement and effective usage of matrimony services.
Coordinate introductions and facilitate communication between prospective matches.
Monitor client engagement and proactively suggest suitable profiles.
Maintain accurate records of client interactions in the CRM system.
Ensure service commitments and quality standards are consistently met.

Sales & Revenue Generation

Achieve monthly, quarterly, and annual revenue targets.
Drive membership renewals, upgrades, and premium service sales.
Identify cross-selling and upselling opportunities.
Convert leads and inquiries into paid memberships.
Maintain target achievement while ensuring a positive customer experience.

Performance & Reporting

Track daily activities, conversions, and client interactions.
Prepare and submit performance reports to management.
Maintain data accuracy and compliance with company policies.
Contribute to team goals and participate in performance review meetings.

Key Performance Indicators (KPIs)

Revenue target achievement.
Membership renewal and upgrade conversion rate.
Customer satisfaction score.
Client retention rate.
Number of successful profile engagements/interactions.
Follow-up and service quality adherence.

Required Qualifications

Bachelor's degree in Business Administration, Marketing, Communications, or related field.
1–5 years of experience in relationship management, customer service, sales, or matrimony industry.
Experience in handling sales targets and customer portfolios is preferred.

Required Skills

Excellent communication and interpersonal skills.
Strong customer service orientation.
Sales and negotiation skills.
Ability to build trust and long-term client relationships.
Target-driven and result-oriented mindset.
Good problem-solving and conflict-resolution abilities.
Proficiency in CRM software and MS Office.
Ability to manage multiple clients simultaneously.

Preferred Attributes

Experience in matrimony, matchmaking, hospitality, banking, insurance, or premium customer service industries.
Strong empathy and understanding of customer needs.
Ability to work in a fast-paced and target-oriented environment.

Compensation & Benefits

Fixed salary + Attractive performance incentives.
Monthly/quarterly target-based rewards.
Career growth opportunities.
Training and professional development programs.

Location

South Kolkata

Pay: ₹14,000.00 - ₹20,000.00 per month

Work Location: In person

Quick apply

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