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Senior Platform Engineer (Architect)

Infosys Limited -
Hyderabad, Telangana

Apply Now

Job details

Full-time

Qualifications

QoS
SSO
Oracle
Ansible
Enterprise Software
Encryption
VoIP
ITIL
Unity
Financial services
Banking
Python
High availability

Full job description

Job Description:

Position Summary
Job Title Senior Platform Engineer Unified Communications Enterprise Systems
Department Unified Communications Infrastructure Engineering
Location Hyderabad India
Work Schedule Monday Friday 8 00 AM 5 00 PM EST Participates in 24 7 escalation rotation
Experience Required 11 15 years
Employment Type Full Time
About the Role
We are seeking a Senior Platform Engineer to design support and optimize enterprise scale Unified Communications and collaboration platforms within a regulated financial services environment
This role provides L3 L4 platform ownership architectural validation lifecycle management system upgrades security enforcement and resiliency design across Cisco UC SIP infrastructure Oracle SBC Microsoft Teams Direct Routing SSO integrations and certificate management
The ideal candidate demonstrates deep technical expertise strong governance discipline and proven experience operating mission critical voice systems in a high availability banking model

Key Responsibilities:

Key Responsibilities
Provide advanced L3 L4 engineering support across Cisco UC platforms CUCM Unity Connection CER
Lead platform upgrades migrations and lifecycle management initiatives
Design and validate dial plan architecture call routing logic and redundancy models
Engineer and optimize Oracle SBC configurations and SIP trunk integrations
Support and validate Microsoft Teams Direct Routing integrations
Manage TLS SRTP encryption and certificate lifecycle management
Implement and support SSO and identity integrations with enterprise authentication platforms
Support network level troubleshooting including QoS RTP flows and call quality diagnostics
Review and approve production impacting configuration changes
Ensure high availability and disaster recovery design validation
Collaborate with automation engineers to modernize operational workflows

Technical Requirements:

Required Qualifications
11 15 years of enterprise Unified Communications engineering experience
Expert level proficiency with Cisco CUCM Unity Connection SIP trunking and Oracle SBC
Strong experience with Microsoft Teams Direct Routing
Advanced understanding of VoIP fundamentals RTP SRTP codecs QoS
Strong SIP ladder analysis and call flow troubleshooting capability
Experience managing TLS SRTP encryption and certificate lifecycle
Experience with SSO and identity integrations
Strong understanding of ITIL change management and CAB processes
Experience operating within regulated financial services environments
Working knowledge of Python and Ansible for automation alignment
Experience developing and deploying solutions with Microsoft Power Platform

Preferred Skills:

Technology->Network->CISCO technologies,Technology->Network->Cisco-Broadband

Apply Now

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