Sr. program manager , andon , rbs Jobs

Sr. Program Manager , Andon , RBS
ADCI - BLR 14 SEZ - F07 —Bengaluru, Karnataka
- Full-time
- System design
- Master's degree
- Analysis skills
Artitect Operation Manager
ORANGE SKY —Delhi
- ₹50,000 - ₹1,00,000 a month
- Full-time
- Engineering
- Master's degree
- Analysis skills
Quick apply
Sr. Technical Program Manager
eBay Inc. —Bengaluru, Karnataka
- Full-time
- Computer Science
- Administrative experience
- Presentation skills
12d
Sr. Program Manager-Amazon Vendor Services, RBS
ADCI - BLR 14 SEZ —Bengaluru, Karnataka
- Full-time
- Master's degree
- Business Administration
- MBA
Sr.Technical Program Manager, Worldwide installments
ADCI - Karnataka —Bengaluru, Karnataka
- Full-time
- Project management
- Software development
9d
Sr. Technical Program Manager
ADCI - Karnataka —Bengaluru, Karnataka
- Full-time
- Project management
- Software development
- AI
Senior Admission Counsellor (B2C)
INTTRVU LEARNING PLATFORM LLP —Pune, Maharashtra
- ₹7,00,000 - ₹10,00,000 a year
- Full-time
- Microsoft Excel
- Sales
- English
- Health insurance
- Paid time off
Quick apply
6d
Sr. Program Manager, Buying Defects (RBS)
ADCI - BLR 14 SEZ - F07 —Bengaluru, Karnataka
- Full-time
- Master's degree
- Business Administration
- MBA
3d
Sr Technical Program Manager
GE Vernova —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
- APIs
- AI
Sr. Program Manager - RBS Emerging Stores, Retail Business Services
ADCI - Tamil Nadu - A83 —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Master's degree
- Business Administration
Sr. Program Manager - Cloud Platforms
Mercedes-Benz Group AG —Bengaluru, Karnataka
- Azure
- Management
- English
Sr. HR Manager
BlackBird Solutions —Gummidipoondi, Chennai, Tamil Nadu
- ₹50,500.29 - ₹60,414.20 a month
- Full-time
- MSW
- Microsoft Office
- Master's degree
Quick apply
Sr. Technical Program Manager
Alteryx —Bengaluru, Karnataka
- Full-time
- Software development
- Agile
- Communication skills
Senior Technical Program Manager
Porch —Remote
- ₹26,25,000 - ₹36,75,000 a year
- Full-time
- Remote
- English
- Organizational skills
- Agile
- Paid holidays
- Health insurance
Sr. Technical Program Manager, AEE Expansions
Amazon Dev Center India - Hyderabad —Hyderabad, Telangana
- Full-time
- Project management
- Software development
Sr. Technical Program Manager
DocuSign —Bengaluru, Karnataka
- Hybrid work
- Computer Science
- Master's degree
- Electrical experience
Sr. Program Manager- ACES, IN AMZL
ASSPL - Karnataka —Bengaluru, Karnataka
- Full-time
- Master's degree
- Business Administration
- MBA
Program Manager
Principal Global Services —Pune, Maharashtra
- Full-time
- Hybrid work
- Management
- Agile
- SDLC
10d
Sr. Technical Program Manager
Microsoft —Hyderabad, Telangana
- Full-time
- Azure
- Data analysis skills
- Bachelor's degree
Program Manager, RBS SPEG UDE
ADCI - BLR 14 SEZ —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL

I want to receive the latest job alerts for sr. program manager , andon , rbs

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

sr. program manager , andon , rbs jobs near

Technical Program Manager jobs in Bengaluru, Karnataka

Senior Program Manager jobs in Bengaluru, Karnataka

Retail Store Manager jobs in Chennai, Tamil Nadu

Technical Program Manager jobs in Hyderabad, Telangana

Admission Counselor jobs in Pune, Maharashtra

Program Manager jobs in Bengaluru, Karnataka

Technical Program Manager jobs in Remote

Program Manager jobs in Pune, Maharashtra

Operations Manager jobs in Delhi

Technical Program Manager jobs in Mumbai, Maharashtra

Manager, Warehouse jobs in Salem, Tamil Nadu

Hotel Operation Manager jobs in Tamil Nadu

Stores Manager jobs in Nagpur, Maharashtra

Fresher Non Technical jobs in Hyderabad, Telangana

Female Candidate Manager jobs in Chennai, Tamil Nadu

Apartment Manager jobs in Bengaluru, Karnataka

Senior Program Manager jobs in Maharashtra

Senior Resident, Dermatologist jobs in Delhi

Senior Program Manager jobs in Chennai, Tamil Nadu

Technical Program Manager jobs in Gurugram, Haryana

Sr. Program Manager , Andon , RBS

ADCI - BLR 14 SEZ - F07 -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Program management
System design
Master's degree
Analysis skills
Business Administration
Public relations
Data science
Solution architecture
MBA
Analytics

Full job description

DESCRIPTION

We are seeking a Senior Program Manager to lead the ‘Andon for All’ charter - expanding Andon to address all customer-impacting defects across the Amazon network.
This role requires strong analytical thinking, business acumen and solution design capability to understand complex customer problems, conceptualize them into signals and logic and define the right defect control mechanisms to prevent defects from recurring.
The Senior Program Manager will conceptualize defect prevention strategies, convert customer pain points into productized, scalable solutions and onboard these signals into centralized tech platforms.
The role demands sufficient technical depth to design solutions, assess feasibility, define business and system requirements through clear BRDs, write PRFAQs and influence system design, while partnering with Tech and Product teams for implementation.
Success in this role depends on high influencing ability to align and secure agreement across multiple tech and business teams on defect control and prevention mechanisms.
This is a highly ambiguous, high-impact role accountable for protecting customer experience and trust, preventing defect proliferation and driving durable, technology-enabled mechanisms at scale.
Key Performance areas:
1) Ambiguity Management; will be working in new environment where there is no clear ‘right’ path or solution defined earlier.
2) Program Development; Developing the strategy and align with leadership.
3) Building Solutions; Developing tech-first solutions for reducing the manual dependency to drive cost-effective and centralized teams.
4) Dive Deep and eliminate Defects; Diving deep on the data, analyzing trends, inputs to provide data driven solutions to permanently eliminate the defects.
5) Stakeholder Management; Understand partner teams’ problems, identify sweet spots to enable premium relationship with key high-level stakeholders such as category leaders, country managers of new MP launches.
6) Deliver Results; Work backwards from the business impact and customer experience to define the steps to followed
Basic Qualifications

8+ years in program management, business strategy, product/program management / strategy roles.
Demonstrated analytical ability and business acumen with proven ability to quantify customer problems, defect trends, and business impact.
Proven ability to design and productize solutions in ambiguous problem spaces, converting customer problems into scalable mechanisms
Strong technical depth with working knowledge of system design, automation, and data-driven platforms
Experience creating strategic documents including 3YPs, PR/FAQs, and BRDs
High influencing ability with demonstrated success collaborating across multiple tech and business teams to drive alignment
Ability to engage deeply with engineering teams on technical trade-offs and solution architecture

Preferred Qualifications

Experience building or scaling defect prevention, CX protection, or platform-based mechanisms.
Strong product thinking with the ability to bridge strategy, requirements, and solution design.
Proven track record of influencing without authority across complex, matrixed organizations
Experience with automation, rule-based systems, or ML/GenAI-enabled workflows.
Amazon experience or experience operating in a high-bar, customer-obsessed environment
Background in data science, analytics, or technical program management with system design exposure

Key job responsibilities
Own the Andon expansion strategy, covering customer-impacting defects across Amazon’s end-to-end network.

Apply analytical thinking and business acumen to understand customer problems at root cause level, quantify defect intensity, recurrence risk, and downstream CX impact
Conceptualize and productize solutions by translating customer problems, defect patterns and trust erosion risks into scalable mechanisms.
Articulate customer problem statements with precision, defect intensity, recurrence risk and downstream CX impact to prioritize interventions.
Design Andon mechanisms (signals, thresholds, triggers, interventions, resolution paths) with a strong understanding of system behavior and operational constraints.
Define business, functional, and system-level requirements for solutions and work closely with Tech/Product teams to shape implementation.
Develop PR/FAQs and Business Requirements Documents (BRDs) with sufficient technical depth that clearly communicate customer problems, proposed solutions and expected business impact to leadership to enable engineering teams to build scalable solutions
Apply technical judgment to assess trade-offs, scalability, automation opportunities, and long-term maintainability of solutions.
Create 3-Year Plans (3YP) that articulate vision, roadmap, and scaling strategy for Andon expansion
Lead pilots, analyze outcomes, and evolve solutions from MVP to scaled adoption across regions and defect classes.
Establish input/output metrics and guardrails tied to defect reduction, customer trust protection, and business impact.
Exercise high influencing ability to collaborate with multiple tech and business teams across Amazon's 11+ VP organizations to align and secure agreement on defect control and prevention mechanisms across Retail, Operations, Customer Experience, Tech, and Product teams

A day in the life
The job involves collaborating with various teams / business stakeholders to implement identify and work on apt resolutions to improve Cx experience. It will also involve monitoring progress , scaling up initiatives , identify gaps / opportunities that will help streamline the defect framework and represent the program in various Leadership forums

BASIC QUALIFICATIONS

5+ years of working cross functionally with tech and non-tech teams experience
5+ years of program or project management experience
5+ years of delivering cross functional projects experience
Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

Sr. Program Manager , Andon , RBS

Artitect Operation Manager

Sr. Technical Program Manager

Sr. Program Manager-Amazon Vendor Services, RBS

Sr.Technical Program Manager, Worldwide installments

Sr. Technical Program Manager

Senior Admission Counsellor (B2C)

Sr. Program Manager, Buying Defects (RBS)

Sr Technical Program Manager

Sr. Program Manager - RBS Emerging Stores, Retail Business Services

Sr. Program Manager - Cloud Platforms

Sr. HR Manager

Sr. Technical Program Manager

Senior Technical Program Manager

Sr. Technical Program Manager, AEE Expansions

Sr. Technical Program Manager

Sr. Program Manager- ACES, IN AMZL

Program Manager

Sr. Technical Program Manager

Program Manager, RBS SPEG UDE

I want to receive the latest job alerts for sr. program manager , andon , rbs

Related Searches

Explore jobs in more locations

DESCRIPTION

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

Jobseeker tools

Employer Tools

Browse

Stay Connected