Job Title: System Administrator (Level 2/3)
As a Windows System Administrator Level 2/3, you will be responsible for maintaining, configuring, and optimizing our Windows-based systems and servers. Your role will also involve ensuring security compliance, providing user support, and managing network operations.
This position requires advanced technical expertise in server administration, virtualization, and cloud technologies, as well, in short, we are looking for IT infrastructure support.
Key Responsibilities:
Helpdesk Support:
- Respond to user inquiries via phone, email, and ticketing systems, providing timely and effective solutions for a wide range of IT issues.
- Troubleshoot hardware, software, and network-related problems, escalating unresolved issues to Level 3 support as necessary.
- Assist users with applications, including Office 365, ensuring they can effectively utilize all features.
- Provide advanced technical support for complex system issues, including server configurations, network management, and security compliance.
- Collaborate with IT teams to deploy and manage applications, ensuring seamless integration and performance.
- Analyze and resolve escalated issues involving Windows operating systems, virtualization, and cloud services.
System Maintenance and Configuration:
- Manage and maintain Windows Server environments (2012, 2016, 2019, etc.), including installation, configuration, and upgrades.
- Conduct regular patch management and ensure operating system and server configurations meet best practices.
Server Administration:
- Administer Active Directory, DNS, DHCP, and Group Policy, ensuring appropriate user support and access controls.
- Implement backup solutions and disaster recovery plans to safeguard data integrity.
Network Management:
- Monitor and troubleshoot network issues, ensuring optimal performance and reliability.
Security Compliance:
- Enforce security policies and procedures, utilizing antivirus and cybersecurity tools to protect against threats.
- Conduct security audits and vulnerability assessments, ensuring compliance with industry standards.
User Support:
- Provide advanced technical support to users, resolving issues related to Office 365 and other applications.
- Develop and maintain documentation for user support and training purposes.
Cloud Technologies and Virtualization:
- Manage and optimize cloud technologies and virtualization platforms (e.g., VMware, Hyper-V).
- Assist in migration projects to cloud-based services as required.
Remote Monitoring and Management (RMM):
- Utilize RMM tools to proactively monitor system performance and resolve issues before they impact users.
Ticketing Tools and Asset Management:
- Use ticketing tools to track, manage, and resolve support requests efficiently.
- Maintain accurate asset management records for hardware and software inventory.
Scripting and Automation:
- Develop PowerShell scripts and utilize DevOps tools to automate system administration tasks and improve operational efficiency.
Documentation and Training:
- Maintain comprehensive documentation of system configurations, procedures, and troubleshooting guides.
- Provide mentorship and training to junior staff, enhancing their technical skills.
Migration Projects:
- Plan, coordinate, and execute migration projects for applications, data, and systems to new environments, including cloud platforms (e.g., Azure, AWS).
- Ensure minimal disruption to users during migration activities and validate post-migration functionality.
- Document migration processes and assist in user training related to new systems or applications.
Performance Monitoring & Troubleshooting:
- Monitor system performance and troubleshoot complex issues in server environments, ensuring minimal downtime.
- Resolve user-reported issues efficiently while maintaining high customer satisfaction.
Qualifications:
- Education background/ certification in Computer Science, Information Technology, or a related field.
- Experience: Minimum of 3 years of experience in system administration, with a focus on enterprise environments.
Technical Skills:
- Proficient in Windows Server operating systems and services (Active Directory, DNS, DHCP, etc.).
- Strong understanding of networking principles and protocols (TCP/IP, routing, firewalls, VPNs).
- Experience / Knowledge with cloud technologies (Azure, AWS, Linux) and virtualization solutions.
- Familiarity with RMM tools, ticketing tools, and asset management practices.
Soft Skills:
- Strong analytical and problem-solving abilities.
- Excellent communication skills, both verbal and written (English).
- Ability to work collaboratively in a team environment and independently.
- Strong organizational skills with attention to detail.
- Candidates with a background and past experience in the international voice process will be preferred.
Job Types: Full-time, Permanent
Pay: ₹30,000.00 - ₹90,000.00 per month
Ability to commute/relocate:
- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)
Language:
Shift availability:
Work Location: In person
