Location: Ahmedabad
Reporting To: Founder / Owner
Employment Type: Full-time
Industry: Ayurveda, Wellness & Holistic Therapies
Role Overview
The Center Manager at Aarunya Wellness Center is responsible for end-to-end operations, service quality, staff management, and customer experience. This role ensures that the center runs smoothly every day, maintains high hygiene and therapy standards, and delivers a calm, premium, and trustworthy wellness experience to every client.
The Manager acts as the bridge between the Founder, therapists, front desk staff, vendors, and customers.
Key Responsibilities1. Daily Operations Management
- Oversee day-to-day operations of the wellness center
- Ensure all therapy rooms, reception, washrooms, and common areas are clean, ready, and compliant with SOPs
- Ensure opening and closing procedures are followed daily
- Handle daily staff attendance, shift planning, and task allocation
- Resolve on-ground operational issues independently
2. Staff & Team Management
- Manage therapists, front desk executives, housekeeping, and support staff
- Conduct daily briefings and weekly alignment meetings
- Ensure therapists follow therapy SOPs, hygiene protocols, and service etiquette
- Train new staff on:
- Customer handling
- Therapy flow & professionalism
- Hygiene & safety standards
- Address staff performance issues, discipline, and motivation
- Coordinate leaves and backups
3. Customer Experience & Service Quality
- Ensure a warm, respectful, and calm customer experience at every touchpoint
- Personally handle escalations, complaints, and sensitive customers
- Monitor therapy quality and customer satisfaction
- Collect and review customer feedback regularly
- Ensure repeat visits and referrals through excellent service
4. Sales, Billing & Revenue Oversight
- Ensure accurate billing, package tracking, and payment collection
- Monitor daily sales, services delivered, and therapist utilization
- Upsell packages, memberships, and add-on therapies ethically
- Share daily and monthly revenue reports with the Founder
- Prevent revenue leakage and billing errors
5. Inventory, Vendors & Facility Management
- Manage inventory of oils, consumables, linens, uniforms, and toiletries
- Maintain minimum stock levels and raise purchase requests
- Coordinate with vendors for supplies, laundry, maintenance, and repairs
- Ensure all equipment and appliances are functional
- Oversee facility upkeep, ambience, and decor maintenance
6. Process, Compliance & Documentation
- Ensure SOPs are followed across therapies, hygiene, and front desk
- Maintain staff records, attendance, incentives, and duty rosters
- Ensure confidentiality and client privacy
- Support audits, documentation, and compliance needs
- Suggest process improvements to improve efficiency and experience
7. Founder Coordination & Reporting
- Act as the single point of contact for daily operations
- Share daily summaries and weekly reports with the Founder
- Flag risks, issues, and improvement opportunities proactively
- Execute new initiatives or experiments suggested by the Founder
Key Performance Indicators (KPIs)
- Customer satisfaction & repeat rate
- Daily/monthly revenue targets
- Therapist productivity & utilization
- Hygiene & SOP compliance
- Staff attendance & retention
- Inventory wastage and cost control
- Complaint resolution time
Required Skills & QualificationsMust-Have
- 2–5 years of experience in spa, wellness center, clinic, salon, or hospitality operations
- Strong people management and communication skills
- Calm, mature, and solution-oriented personality
- Ability to handle customers, staff, and pressure situations gracefully
- Basic understanding of billing, inventory, and reporting
- Comfortable with WhatsApp, Google Sheets, and basic software
Good to Have
- Experience in Ayurveda / wellness / healthcare environment
- Prior role as Center Manager, Spa Manager, or Operations Manager
- Exposure to SOPs, audits, or compliance processes
- Sales or package management experience
Job Type: Full-time
Pay: From ₹20,000.00 per month
Work Location: In person
