Alappuzha District Kerala Guest service agent Jobs – 2 Open Jobs Today

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guest service agent jobs near alappuzha district kerala

Manage room reservations through phone calls, emails, travel agents, OTAs, and the hotel website.
Ensure all reservations are entered accurately into the Property Management System (PMS).
Monitor room availability, occupancy, and inventory to optimize room sales and revenue.
Coordinate closely with the Front Office, Sales & Marketing, Revenue Management, and Housekeeping departments regarding arrivals, departures, VIP guests, and special requests.
Upsell room categories, packages, and resort services to maximize revenue.
Handle reservation modifications, cancellations, no-shows, and waitlists in accordance with hotel policies.
Prepare daily reservation reports, arrival lists, occupancy forecasts, and booking summaries.
Respond promptly and professionally to guest inquiries while maintaining high service standards.
Ensure all booking details, payment information, and guest profiles are accurate and up to date.
Maintain strong relationships with travel agents, corporate clients, and online booking partners.
Monitor OTA extranets, update room availability where applicable, and resolve booking discrepancies.
Follow up on pending reservations, deposits, confirmations, and guarantee requirements.
Assist in implementing promotional offers and seasonal packages.
Handle guest complaints related to reservations professionally and coordinate timely resolutions.
Maintain confidentiality of guest information and comply with hotel policies and procedures.

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

Work Location: In person