Location Overview
Join our team in Amanbagh. With its ancient forts and tiger-inhabited wilds, Rajasthan is renowned for its beauty, nowhere more concentrated than in the Aravalli Hills in the garden oasis that is Amanbagh. Once the staging area for royal tiger hunts, today the rose-hued cupolas and vaulted entrances of the resort's Mughal-inspired structures soar from the greenery – utterly peaceful and consummately private.
Manage the Learning & Development and Quality function, implementing strategies that align with the property's direction. Oversee performance improvement programs and initiatives, ensuring continuous learning and adherence to quality standards.
KEY RESPONSIBILITIES AND DUTIES:
Training Strategy Support and Planning:
Collaborate with others to identify training needs and support with the creation of relevant learning and development programs.
Maintain and execute annual training plans and calendars in collaboration with department heads.
Quality Assurance & Performance Monitoring:
Assist in implementing quality assurance processes, such as audits and performance metrics, to assess operational performance and identify training needs
Analyze data to from quality assurance processes to recommend practical training solutions which enhance service standards.
Talent Development & Engagement:
Supports the implementation of tools such as engagement surveys and performance reviews to identify learning opportunities for individuals and teams
Provide onboarding and coaching for new colleagues, while assisting in creating familiarization plans for new leaders
Collaboration with Department Leaders:
Partner with department managers to ensure training programs align with operational needs
Act as a resource for departmental trainers to ensure departmental trainings are being conducted
Facilitation & Program Delivery:
Deliver core programs including Aman’s Train-the-Trainer program, brand introduction, SEVA and Brand Promises, foundational service skills as well as supervisory and entry-level management development programs while monitoring feedback.
Provide refresher training to departmental trainers and monitors at least twice a year.
Learning Program Administration:
Maintains accurate training records and ensures materials are current and relevant
Regularly reviews completion rates for mandatory training programs to be in compliance with local laws and regulations
Cross-functional & External Collaboration:
Coordinate cross-training programs and language training initiatives as needed to ensure exceptional guest service.
Liaise with external educational institutions, such as universities and vocational training schools, to manage internship programs and monitor trainee progress.
Corporate Learning Program Support:
Support participants in Corporate Development Programs, such as ELEVATE AND IGNITE by providing local property advice and guidance
Support the facilitation of Corporate Learning Programs and e-Learning platforms, such as Typsy
Budgeting and Financial Oversight:
Manage the Learning & Development budget together with HR, ensuring effective allocation of resources to training programs and initiatives, including Corporate programs
Identify cost-effective solutions to ensure efficient use of training resources
Other Duties:
Perform additional duties as assigned by the Human Resources
QUALIFICATIONS
2+ years experience in L&D, preferably within a luxury service environment
Bachelor’s Degree or related in Tourism, Hospitality, Business Administration or Human Resources
Hospitality experience required, with previous operational experience in hotels preferred
Fluent in English (and other language, if necessary – Business proficiency also acceptable)
Familiarity of modern learning and development tools, technology and techniques
Excellent communication, presentation, and people management skills
Must possess outstanding people skills, professional presentation and sophisticated interpersonal skills while displaying exceptional grooming standards
Positive attitude, committed to high levels of internal and external customer service, both written and verbal
Strong flexibility and resiliency skills to adapt to various work situations and high pressure situations
Proficiency in Microsoft 365 applications
Where applicable: Possesses the appropriate work-permit to be employed in (country)
The Company has the right to add, delete, change or modify job duties and responsibilities described in the Job Description, at the discretion of the Company, with appropriate notice.
