Andhra Pradesh Automobile service advisor Jobs – 3 Open Jobs Today

Service Advisor
JASPER CAR PVT LTD, —Bhimavaram, Andhra Pradesh
- ₹15,000 - ₹20,000 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
- Health insurance
- Cell phone reimbursement
Quick apply
Service Advisor
LM AUTO TECH PVT LTD —Guntur, Andhra Pradesh
- ₹15,000 - ₹20,000 a month
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
Quick apply
10d
Two wheeler mechanic
Tirumala Automotives —Ongole, Andhra Pradesh
- Full-time
- Electrical experience
- In-person
- Diploma
Quick apply

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Service Advisor

JASPER CAR PVT LTD,
Bhimavaram, Andhra Pradesh

Quick apply

Job details

Fresher | Full-time
₹15,000 - ₹20,000 a month

Benefits

Provident Fund
Health insurance
Cell phone reimbursement
Life insurance

Qualifications

Sales
Customer service
Sales
Bachelor's degree
Automotive service
Diploma
Dealership experience
Mechanical knowledge

Full job description

As a Certified Service Advisor, you are the professional manager of the entire customer oriented service process. You set the standards for customer support. You see every contact with the customers as a professional challenge and feel responsible for the customer problems until they have been resolved.

Customer appreciates you as a certified service advisor, because you are competent, trustworthy; treat them with respect and like a partner. Even during conflicts, you always value the customer. Your colleagues in the workshop appreciate your technical skills mean you speak the same language. In doing so, you are a competent interface between the customer and the workshop and make a substantial contribution towards the economic success of the entire field of After Sales.

Qualifications:

Diploma or B.tech in Mechanical or Automobile Segment.

Experience

1-5 years of experience as Service Advisor
Preferred an experience with a Luxury Automobile brand

Method and process competence

You are good at planning and organizing. In doing so, you show a high level of skills in processes and systems.
You are aware of standard processes of reception, handover and follow-up to ensure customer satisfaction.

Technical competence

You are technically qualified to carry out basic checks, diagnosis in vehicle and offer a consultation to customers.
You are capable of transforming customer requirements into technical instructions for internal communication.
You are a critical reviewer of work done as per the requirements of customer to meet customer expectations.

Tasks

Main tasks

Service reception

Initial contact with the customer where you determine the customer and vehicle data.
Performing basic vehicle checks/on-board diagnosis and documenting results of preliminary diagnosis.
Documenting the customer s concerns/requirements and offer recommendations for additional jobs with reference to the service history and vehicle condition.
Presenting the current service offers to the customer, offering additional services as well as services that are free-of-charge or subject to a fee (e.g. vehicle care, pick-up and drop-off service, washing the vehicle) and indicating the necessity and benefits thereof.
Precise communication on time and cost estimate for further approval from customers.
Information on available contact channels (i.e. voice calls, video calls, SMS, email) and share the contact details for further communication.

Work preparation

Prepare workshop order with accurate translation of customer concerns into technical work instructions.
Explaining and handling over the workshop order to the Job controller for necessary work.

Diagnosis

Performing a visual inspection and taking a workshop test drive.

Repair/maintenance

Monitoring the degree to which maintenance and repair orders have been completed and coordinating order additions with the customer and the workshop.

Order completion

Reviewing the work done and ensure the completion as per the customer s requirements.
Ensuring that the customer s vehicle is in order and clean.
Triggering the invoicing process after maintenance and repairs has been completed.
Informing customer about readiness of vehicle
Transparent documentation for the customer of all the open work that has been performed and all the required parts.

Vehicle handover

Taking a test drive after the repairs, if required or as requested by the customer.
Preparing for customer consultation and coordinating vehicle handover with the customer.
Greeting the customer and taking back the courtesy car.
Explaining the performed work and invoice to the customer.
Conclude the meeting with customer feedback and information on next service due, online appointment facility for future visits. Extend warm greetings.

Service follow -up/customer support

Making the service follow-up call after 3 days of delivery, for ensuring customer satisfaction.
Resolving customer conflicts constructively.

Best Regards:

Raja.p

Hr Manager

9133351696

Job Types: Full-time, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement
Health insurance
Life insurance
Provident Fund

Experience:

Automotive service: 1 year (Preferred)

Work Location: In person

Quick apply

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automobile service advisor jobs in andhra pradesh

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