Andhra Pradesh General manager automobile Jobs – 1 Open Jobs Today

Service General Manager
Balaji Mahindra agencies and industries —Nellore, Andhra Pradesh
- ₹50,000 - ₹70,000 a month
- Full-time
- Sales
- Customer service
- In-person
- Cell phone reimbursement
- Paid sick time
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3d

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Service General Manager
Balaji Mahindra agencies and industries —Nellore, Andhra Pradesh
Ensure excellent customer experience throughout the service process. Improve customer-pay and paid-service business. Monitor CSI/customer satisfaction scores.
₹50,000 - ₹70,000 a month
Quick apply
3d
Group Marketing Manager – Automobile Dealership
LAKSHMI TOYOTA —Vijayawada, Andhra Pradesh
Minimum 3 years in a leadership role. 6–10 years of experience in automobile marketing. Organize showroom events, roadshows, rural campaigns, and customer…
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Service General Manager

Balaji Mahindra agencies and industries
Nellore, Andhra Pradesh

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Job details

Permanent | Full-time
₹50,000 - ₹70,000 a month
3 days ago

Benefits

Provident Fund
Cell phone reimbursement
Paid sick time

Qualifications

Automotive repair
Sales
Customer service
Leadership
Dealership experience

Full job description

Service General Manager – Roles & Responsibilities Automobile Dealership. Overall Service Department Management

Take overall responsibility for the dealership's Service Department and workshop operations.
Ensure achievement of monthly, quarterly and annual service targets.
Plan and manage workshop capacity based on vehicle inflow.
Ensure smooth coordination between Service, Parts, Bodyshop, CRM, Accounts and Sales departments.
Ensure compliance with OEM/service standards and dealership policies.

2. Workshop Operations

Monitor daily vehicle inflow, job allocation and vehicle movement.
Ensure proper utilization of service bays and workshop manpower.
Monitor job progress from vehicle reception to final delivery.
Ensure vehicles are delivered within the committed delivery time.
Monitor and reduce vehicle TAT and pending vehicles.
Ensure proper handling of express, periodic maintenance and major repair jobs.

3. Service Revenue & Profitability

Achieve monthly service revenue and gross profit targets.
Monitor:
Labour revenue
Parts revenue
Value-added services
AMC
Extended Warranty
Insurance repairs
Paid services
Identify opportunities to increase workshop revenue.
Control unnecessary expenses and improve service department profitability.

4. Customer Satisfaction & CSI

Ensure excellent customer experience throughout the service process.
Monitor CSI/customer satisfaction scores.
Review customer feedback and complaints regularly.
Personally handle critical and escalated customer complaints.
Ensure timely resolution of customer concerns.
Improve customer retention and repeat service visits.

5. Service Advisor Management

Monitor the performance of Service Advisors.
Ensure accurate job-card opening and complaint recording.
Ensure proper vehicle inspection and estimation.
Ensure additional jobs are communicated to customers and approvals are obtained.
Monitor customer follow-ups and service reminders.
Ensure proper explanation of invoices at the time of delivery.

6. Technician Management

Ensure adequate technical manpower according to workshop requirements.
Monitor technician productivity and efficiency.
Allocate jobs according to technician skill and specialization.
Identify skill gaps and arrange technical training.
Monitor technician attendance, discipline and performance.
Ensure technicians follow OEM repair procedures.

7. Quality Control

Ensure quality repairs and first-time-right service.
Monitor repeat repairs and repeat customer complaints.
Ensure final inspection is completed before vehicle delivery.
Identify recurring technical issues and take corrective action.
Ensure proper road testing wherever required.

8. Parts Coordination

Coordinate with the Parts Department for timely availability of spare parts.
Monitor vehicles pending due to parts.
Ensure critical and fast-moving parts are adequately planned.
Minimize vehicle holding time due to parts non-availability.
Monitor parts consumption and ensure proper coordination between Parts and Workshop.

9. Warranty Management

Monitor warranty job processing and claims.
Ensure proper documentation and timely submission of warranty claims.
Monitor warranty claim rejection and take corrective action.
Ensure technicians and advisors follow OEM warranty procedures.

10. Insurance & Bodyshop Coordination

Coordinate with the Bodyshop/Insurance team for accident vehicles.
Monitor insurance claim processing and vehicle movement.
Ensure timely approval and repair of insurance vehicles.
Monitor pending vehicles due to insurance approvals or documentation.

11. Customer Retention & Service Marketing

Develop strategies to increase service customer retention.
Monitor service due customers and follow-up activities.
Promote periodic maintenance and preventive maintenance.
Increase workshop vehicle inflow through service campaigns.
Promote AMC, extended warranty, service packages and other value-added products.

12. Workshop Safety & Compliance

Ensure compliance with OEM safety and workshop standards.
Ensure proper use of PPE by technicians and workshop staff.
Maintain workshop housekeeping and 5S standards.
Ensure safe handling of tools, equipment, oils, batteries and hazardous materials.
Ensure proper disposal of used oil, tyres, batteries and other workshop waste.

13. MIS & Performance Review

Review daily, weekly and monthly reports relating to:

Vehicle inflow
Vehicle delivery
Service revenue
Labour sales
Parts sales
Technician productivity
Technician efficiency
Workshop utilization
TAT
CSI
Repeat repairs
Customer complaints
Warranty claims
Insurance jobs
Pending vehicles
Customer retention

14. Team Leadership & Performance

Set individual and departmental targets.
Conduct regular performance review meetings.
Identify underperforming employees and initiate corrective action.
Recognize and motivate high-performing employees.
Maintain discipline and professional standards within the workshop.
Develop a customer-focused and performance-oriented team.

15. OEM Coordination

Coordinate with the OEM Regional/Area Service team.
Ensure implementation of OEM circulars, campaigns and service initiatives.
Ensure completion of mandatory OEM training and certifications.
Participate in OEM audits and performance reviews.
Take corrective action on audit observations.

16. Business Growth

Identify opportunities to increase workshop market share.
Improve customer-pay and paid-service business.
Increase service retention from existing customers.
Develop strategies for attracting out-of-warranty vehicles.
Monitor competitor service activities and market trends.
Work with management to achieve overall dealership service growth.

Pay: ₹50,000.00 - ₹70,000.00 per month

Benefits:

Cell phone reimbursement
Paid sick time
Provident Fund

Work Location: In person

Quick apply

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