Basic Function and Scope of Responsibilities:
The incumbent will be responsible for monitoring the production processes to assure all Quality and Food Safety program standards are met and takes appropriate actions to prevent production and shipment of non-conforming products. This position is the primary back-up for the Quality & Food Safety Mgr. and actively assists with the development and implementation of new QA procedures, investigation and problem-solving for customer complaints and corrective/preventative actions, and QA training for ZBI and licensing personnel. This position works closely with Customer Service, Sales, Production, Nutrition, and other operational units performing the designated functions in the assigned area which will include but not be limited to the responsibilities below:
Principal Responsibilities:
- Implement and monitor procedures in accordance with the company’s quality and food safety programs and assist in developing new procedures where required to assure quality standards are met.
- Perform chemical and physical testing as required to assure that all ingredients and finished products comply with established specifications.
- Coordinate assays of products and ingredients with independent labs per QA protocols.
- Under supervision of the QA and Food Safety Manager, directs daily activities of the QA staff.
- Serves as back-up for the QA and Food Safety Manager in their absence.
- Maintain QA records in an organized manner and generate reports as required.
- Responsible for correlating necessary regulatory and exporting testing requirements to orders, so that shipments can be released as scheduled.
- Take lead in acquiring and compiling data in response to key complaints, issues, or projects for review and response by the Q&FS Mgr.
- Participate in investigation and response to customer complaints (CRFs) and in problem solving to identify corrective/preventative actions which provide effective solutions.
- Investigate Non-Conformity Reports (NCRs) and recommend disposition to Q&FS Mgr. or Nutrition personnel as needed. Identify corrective actions to prevent reoccurrences.
- Assist with investigation and problem solving for Corrective/Preventative Action Requests (CPARs)
- Assist with QA training and audits for licensees and their staffs as needed. May require international travel.
Educational Requirements:
- Minimum: High School Diploma or GED with Quality/Food Safety Experience
- Preferred: BS or BA in Quality/Food Safety or associated field
- Must be able to read and write English language
Training, Skills, Knowledge and/or Experience:
- The ideal candidate will have solid work history in the quality field and/or specific training or certifications that are applicable to Quality control (QC) or Quality Assurance (QA) in a manufacturing environment.
- Exceptional organizational skills, proficiency in word and excel with the ability to clearly communicate and interact with people are a required.
Competencies:
- Effective communication skills, oral and written.
- Effective organizational skills
Supervisory Responsibility:
- No supervisory responsibility
Working Conditions
Physical surrounding:
- Office – Typical office conditions and equipment
- Laboratory – Chemical, biological, and physical testing equipment and processes
- Plant Floor – Production of animal feeds
Adverse working environment:
Must be able to sustain daily exposure to dust, noise, heat, and cold.
Exposure to dangerous machinery and other hazardous conditions requiring safety adherence to PPE, safety rules, and procedures at all times.
Physical Effort:
Must be able to stand, walk, climb, bend, crawl, reach, and lift at least 25 Kgs.
Must pass a job-related pre-employment physical and drug-alcohol screening.
Extensive Hours: Overtime work could be required based on production needs.
