Assam Help desk support Jobs – 2 Open Jobs Today

Help Desk Support
Kran Consulting Private Limited —Beltola, Guwahati, Assam
- ₹25,000 - ₹50,000 a month
- Full-time
- Software troubleshooting
- ERP systems
- Windows
- Health insurance
Quick apply
14d
Front Office Manager
Hilton —Guwahati, Assam
- Weekend availability
- English
- Team management
- Guest services
- Health insurance
- Flexible schedule

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Help Desk Support

Kran Consulting Private Limited
Beltola, Guwahati, Assam

Quick apply

Job details

Permanent | Full-time
₹25,000 - ₹50,000 a month
14 days ago

Benefits

Provident Fund
Health insurance

Qualifications

Desktop support
TCP
Software troubleshooting
IT service management
ERP systems
LAN
Windows
Technical support
Microsoft Office
Databases
Analysis skills
ITIL
Remote access software
Computer networking
Customer support
Application support
TCP/IP
Communication skills
Help desk

Full job description

Key Responsibilities

Provide first-level technical support to end users through phone, email, remote support, and in-person assistance.
Collect, understand, and evaluate user requirements while coordinating with project managers, developers, and technical teams.
Log, track, prioritize, and resolve user issues using an IT Helpdesk/Ticketing System.
Diagnose hardware, software, application, and network-related issues and provide timely resolutions.
Escalate unresolved issues to appropriate technical teams and monitor them until closure.
Maintain detailed records of user interactions, troubleshooting activities, resolutions, and follow-up actions.
Prepare and maintain user manuals, FAQs, knowledge base articles, and technical documentation.
Assist users with software installation, system configuration, password resets, and application support.
Coordinate with development teams for bug reporting, issue validation, and testing of fixes.
Provide guidance and training to users on application features and standard operating procedures.
Monitor service requests to ensure compliance with defined Service Level Agreements (SLAs).
Support deployment activities, software updates, and system rollouts when required.
Ensure high levels of customer satisfaction through professional and timely support.

Required SkillsTechnical Skills

Experience with IT Service Management (ITSM) or Helpdesk Ticketing Tools.
Good understanding of Windows operating systems and Microsoft Office applications.
Basic knowledge of networking concepts (LAN, WAN, TCP/IP).
Understanding of databases and enterprise applications is desirable.
Knowledge of remote desktop support tools.
Familiarity with troubleshooting hardware and software issues.

Soft Skills

Excellent verbal and written communication skills.
Strong analytical and problem-solving abilities.
Customer-focused approach with good interpersonal skills.
Ability to work under pressure and manage multiple priorities.
Strong documentation and reporting skills.
Ability to work independently as well as in a team environment.

Preferred Skills

Experience supporting Government or Public Sector projects.
Knowledge of ITIL processes and Service Desk operations.
Experience with CRM or ERP applications.
Familiarity with SLA-based support environments.

Experience

Minimum 1 to 3 years of experience in IT Helpdesk, Technical Support, Application Support, or Customer Support.
Experience working in enterprise-level support environments is preferred.

Pay: ₹25,000.00 - ₹50,000.00 per month

Benefits:

Health insurance
Provident Fund

Experience:

Help desk Support: 1 year (Required)

Location:

Beltola, Guwahati, Assam (Required)

Work Location: In person

Quick apply

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