Overview:
Information Technology Learning Hub (ITLH), an exciting ed-tech company, which has trained 4000+ students in UIUX (User Interface-User Experience) and web development courses, is seeking admission counselors to join its growing team! The company, founded by serial entrepreneurs, believes in delivering a high-quality learning experience for its students and strives to foster a high-growth environment for its team members.
Our program offerings in topics of UIUX and others are among the most sought after in the industry. We are looking for high-energy, driven, and ambitious candidates who share our vision and wish to join the mission to impact a large number of students!
How will we help you grow?
By joining ITLH, you will be part of an ever-growing organization that is redefining learning and helping young students to be industry ready.
We believe in a healthy and growing working culture that you would love to be a part of.
Join us if you feel you have the required skills and desire to be a part of our team and create the impact and reach new heights globally.
Job Brief:
The Quality Analyst will be in charge of evaluating the efficiency of each Business development professional. Perform quality assurance checks on phone conversations. The analyst may provide measures to assist in determining the customer’s overall experience with the contact event.
Job Description:
- Listen to and audit calls of sales and support reps in the ad sales domain.
- Be familiar with the implementation and effective usage of different QC Tools, best practices, and procedures.
- Quality Audits of Calls, Calibration Sessions, And Participate in Coaching Sessions wherever necessary.
- Manage Process Performance on Call Quality. Meet Daily/Weekly/Monthly Assigned Number of Evaluations.
- Participate in designing call monitoring formats and provide trend data to the management team.
- Aligned to Each Process for Transactional Quality Improvement Initiatives.
- Conduct Hygiene checks and Root cause analysis.
- Ensuring Reporting Timelines Targets Ability to use logic and reasoning to identify the strengths and weaknesses of call-taking reps. Identify and remedy defects within the production process.
Skills and Competency:
- Minimum 1 Year of extensive experience in Quality Auditing/Quality Analyst
- Certified Six Sigma Green Belt from a reputed institute
- Excellent communication skills, both written and verbal. Language: English, Hindi.
- Strong computer skills and knowledge of QA databases and applications.
- Strong analytical and problem-solving skills. Meticulous attention to detail.
Education:
Any Graduate
More about the company:
ITLH is founded by serial entrepreneurs that include founders of Centillion Tech, based in India and Singapore. In the current fast-paced market where innovation, fast food, and speed dating exist, graduates as well as working professionals often fall short while looking to establish their career. This is due to the skill gap in the expectation set by colleges and the industry’s actual needs. ITLH aims at bridging that gap between knowledge and opportunities by helping students build their skill sets via practical learning on For the last 8 years we have trained 4000+ students in our various programs to establish and develop their skills to cement their place in the industry and get the right start they need in the path of growth. They have been successfully placed in companies, including several MNCs. live projects and classroom training.
To know more, please visit our website (www.itlh.in).
