Bangalore City Bengaluru Karnataka Sme monitoring tools, event monitoring Jobs – 2278 Open Jobs Today

Senior Engineer - Monitoring Tools, Event Monitoring
HCLTech —Bengaluru, Karnataka
- Software troubleshooting
Team Lead - Monitoring Tools, Event Monitoring
HCLTech —Bengaluru, Karnataka
- Azure
- AWS
- APIs
Associate SME - Monitoring Tools (MT1)
Microland —Bengaluru, Karnataka
GSCC Senior Manager
Pinkerton —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Research
Ecommerce Account Executive
AKOI —Bengaluru, Karnataka
- ₹30,000 - ₹35,000 a month
- Full-time
- Microsoft Excel
- Marketing
- Bachelor's degree
Quick apply
6d
Associate SME - Service Desk
Microland —Bengaluru, Karnataka
- Rotational shift
- Azure
- Software troubleshooting
- Windows
Unit Manager / Operations Head - Preschool (35k-40k pm)
Dibber International Preschool, Bellandur —Bengaluru, Karnataka
- ₹35,000 - ₹45,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Paid sick time
Quick apply
14d
SME - Security Information And Event Management (SIEM)
HCLTech —Bengaluru, Karnataka
- English
- Windows
- Linux
13d
Client Support & Call Centre Operations Analyst
Zebulon Consulting —Bengaluru, Karnataka
- ₹10,00,000 - ₹12,00,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- SQL
Quick apply
11d
Senior SME - Digital Network Tools
Microland —Bengaluru, Karnataka
- Master's degree
- Analysis skills
- Bachelor's degree
PSOC Manager
Pinkerton —Bengaluru, Karnataka
- Full-time
- Master's degree
- Bachelor's degree
- Travel
12d
SME - Program & Project Management
HCLTech —Bengaluru, Karnataka
- PMP
- Analysis skills
- Project management
7d
Center Manager
Medifit —Bengaluru, Karnataka
- ₹13,939.70 - ₹47,058.44 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Administrative experience
- Health insurance
- Life insurance
Quick apply
6h
TPRM Ongoing Monitoring - Assistant Vice President
State Street —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
ServiceNow Event Management Developer
Softomatic Technology Services —Bengaluru, Karnataka
- ₹4,43,374.53 - ₹25,10,105.39 a year
- Full-time
- JavaScript
- Scripting
- APIs
Quick apply
IS Department Manager for Application Performance Monitoring
ABB Business Services Private Limited —Bengaluru, Karnataka
- Online application
- Computer Science
- Bachelor's degree
- SharePoint
Quick apply
1d
Edtech Sales
SIFF Ventures Pvt Ltd —Bengaluru, Karnataka
- ₹4,00,000 - ₹7,00,000 a year
- Full-time
- Bilingual
- CRM software
- Sales
Quick apply
Inside Sales Specialist
SymphonyAI —Bengaluru, Karnataka
- ₹31,81,980 a year
- Full-time
- Salesforce
- Bachelor's degree
- AI
7d
Learning and Development SME – Math
Caring with Colour - A Manasi Kirloskar Initiative —Bengaluru, Karnataka
- ₹3,50,000 - ₹5,50,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
- Health insurance
- Paid time off
Quick apply
SME - Cisco Unified Communications
HCLTech —Bengaluru, Karnataka
- Rotational shift
- B.Sc
- Master's degree
- Presentation skills

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Senior Engineer - Monitoring Tools, Event Monitoring

HCLTech -
Bengaluru, Karnataka

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Job details

Qualifications

Software troubleshooting
Process improvement
Problem management

Full job description

Bengaluru, Karnataka
Job Summary

The Application Helpdesk L2 Analyst provides advanced application and functional support beyond Level 1, handling escalated incidents, service requests, and complex troubleshooting for enterprise applications. The role focuses on faster restoration of service, deeper diagnosis, and effective escalation to Level 3 or specialized teams when required.

Key Responsibilities

The Application Helpdesk L2 Analyst provides advanced application and functional support beyond Level 1, handling escalated incidents, service requests, and complex troubleshooting for enterprise applications. The role focuses on faster restoration of service, deeper diagnosis, and effective escalation to Level 3 or specialized teams when required.

Skill Requirements

Act as L2 support for complex, recurring, or business-critical application. Manage day-to-day operation of help desk. Manage internal client communication channels (help desk site, email, phone, chat etc.) Assist internal clients with issues related to the use of the relevant application and provide resolutions. Track requests and tasks from initiation until closing. Maintain records of clients, FAQs, issues, and all other types of requests. Collect, compile and analyze data, and prepare reports on an ongoing basis. Identify potential articles to be added to the knowledge base. Handle communications and manage expectations around essential CMS information, guidelines and processes Facilitate communications among IT teams. Conduct surveys to improve the quality of service for helpdesk. Analyze application design and performance metrics and propose improvements. Incident & Escalation Management Act as the primary escalation point from L1 for application-related incidents and requests. Analyze, troubleshoot, and resolve medium to high‑complexity application issues Review tickets escalated by L1 to ensure correct categorization, prioritization, and troubleshooting quality Provide end‑to‑end follow‑up on escalated and VIP cases until resolution or handover to L3. Ensure incidents are handled in accordance with SLAs and OLAs

Other Requirements

Support Core Business Applications across environments (Prod / Non-Prod) Address issues related to: Application access and permissions Data validation and user errors Performance and availability problems Perform advanced troubleshooting using logs, error messages, and user impact analysis Ticket & Queue Management Monitor assigned incident and service request queues in ITSM tools.. Ensure detailed documentation of: Issue description Troubleshooting steps Resolution or escalation notes Identify recurring issues and raise them for problem management Knowledge & Process Improvement Contribute to knowledge base (KB) articles and runbooks Identify trends and recurring issues; proactively propose improvements Provide technical mentoring to L1 support Contribute to process improvement initiatives (ITIL best practices)

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Refine Your Search

sme monitoring tools, event monitoring jobs in bangalore city bengaluru karnataka

Senior Engineer - Monitoring Tools, Event Monitoring

Team Lead - Monitoring Tools, Event Monitoring

Associate SME - Monitoring Tools (MT1)

GSCC Senior Manager

Ecommerce Account Executive

Associate SME - Service Desk

Unit Manager / Operations Head - Preschool (35k-40k pm)

SME - Security Information And Event Management (SIEM)

Client Support & Call Centre Operations Analyst

Senior SME - Digital Network Tools

PSOC Manager

SME - Program & Project Management

Center Manager

TPRM Ongoing Monitoring - Assistant Vice President

ServiceNow Event Management Developer

IS Department Manager for Application Performance Monitoring

Edtech Sales

Inside Sales Specialist

Learning and Development SME – Math

SME - Cisco Unified Communications

I want to receive the latest job alerts for sme monitoring tools, event monitoring in bangalore city bengaluru karnataka

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