Bani Lucknow Uttar Pradesh Service representative Jobs – 19 Open Jobs Today

Administrator (Support & Operations)
HCLTech —Lucknow, Uttar Pradesh
- Microsoft Excel
- Microsoft Access
- Azure
Sr Administrator (Support & Operations)
HCLTech —Lucknow, Uttar Pradesh
- Microsoft Excel
- Microsoft Access
- Azure
Sales Representative
Danbro by Mr brown bakery —Aliganj , Lucknow, Uttar Pradesh
- ₹17,000 - ₹22,500 a month
- Full-time
- English
- Computer skills
- In-person
- Health insurance
Quick apply
14d
BDO Coordinator: Lucknow
DHL —Lucknow, Uttar Pradesh
- Email
- Up to 50% travel
- Customer service
- Microsoft Office
- Health insurance
- Paid time off
14d
Receptionist/Customer Service
Shyam Engg —Industrial Area , Lucknow, Uttar Pradesh
- ₹15,000 - ₹17,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
Quick apply
7h
Field Sales Executive
Contentorial Writing Services —Amausi, Lucknow, Uttar Pradesh
- ₹20,000 - ₹30,000 a month
- Full-time
- Sales
- English
- Business development
- Paid time off
- Cell phone reimbursement
Quick apply
Sales Representative
HospiCare Excellence Solutions —Lucknow, Uttar Pradesh
- ₹20,000 a month
- Full-time
- Sales
- Bachelor's degree
- Travel
- Flexible schedule
- Paid sick time
Quick apply
Sales Representative
Brand Maker —Lucknow G.P.O., Lucknow, Uttar Pradesh
- ₹18,000 - ₹20,000 a month
- Full-time
- English
- 12th Pass
- Bachelor's degree
- Cell phone reimbursement
Quick apply
1d
After Sales & Warranty Manager
OFPL —Lucknow, Uttar Pradesh
- From ₹30,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Customer Service Representative
SHA Multiwings Pvt Ltd —Lucknow, Uttar Pradesh
- ₹12,000 - ₹18,000 a month
- Full-time
- Microsoft Office
- Presentation skills
- Bachelor's degree
Quick apply
Medical Officer
THF —Lucknow, Uttar Pradesh
- Medicine
- English
- Analysis skills
Quick apply
Sales & Marketing Manager
Urvara fertility centre —Lucknow, Uttar Pradesh
- ₹20,000 - ₹30,000 a month
- Full-time
- Marketing
- Business development
- Bachelor's degree
Quick apply
Tele Sales Executive | Sales Representative | Lucknow
Pragyat IT Solutions —Lucknow, Uttar Pradesh
- ₹8,000 - ₹30,000 a month
- Full-time
- Sales
- English
- 12th Pass
Area Sales Manager (Business Development)
Yayskool —Lucknow, Uttar Pradesh
- Sales
- Marketing
- Customer service
Business Development Manager (BDM)
OJD Education —Lucknow, Uttar Pradesh
- ₹15,000 - ₹20,000 a month
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Quick apply
Senior Telesales Executive
LIVMAXX POWER TECHNOLOGIES —Lucknow, Uttar Pradesh
- ₹13,000 - ₹18,000 a month
- Full-time
- CRM software
- Marketing
- Salesforce
- Paid sick time
Quick apply
Sales Manager
M/s Abhay Fire Engineering & Services Private Limited —Lucknow, Uttar Pradesh
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
14d

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Administrator (Support & Operations)

HCLTech -
Lucknow, Uttar Pradesh

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Job details

Qualifications

Microsoft Excel
Microsoft Access
Azure
SQL

Full job description

Lucknow, Uttar Pradesh
Job Summary
Conducts quality (soft skill & Language) review of telephone representatives' performance within functionally specific units to ensure quality service goals and standards are met and/or identify areas where improvement can be achieved.
Audits representatives' inbound and outbound phone calls and/or correspondence, observing tangibles and intangibles of customer experience.
Testing tickets and process compliant to policies and procedures
Participate in process reviews to inform the resolution of defects.
Coordinates with department Team Leaders and Managers to ensure appropriate number of audits is performed for each phone representative and to ensure representatives' availability during audit periods.
Take responsibility for providing and maintaining internal process metrics and tracking key deliverables
Evaluates and records the quality and performance during each call.
Summarizes findings and recommendations and forwards to supervisor to use in performance assessments and promotional decisions.
Provides feedback on uniform application of guidelines and procedures.
Provides critical data used to generate weekly or monthly reports on the performance of phone, chat or email representatives. Identifies adverse performance trends and patterns.
Provides input and assists with the development of additional training or policy and procedure changes that may be required to enhance service productivity.
Provides coaching, advice and guidance based on audit findings, and delivers performance feedback to associates as outlined in business unit's policies and procedures.
Mentors newly hired representatives to ensure a smooth transition from learning environment to daily production environment and may participate in providing formal training.
Participates in meetings and presentations or other designated special projects as assigned by department management. Maintains a comprehensive working knowledge of polices, procedure, and benefits across all product lines.
Develops job aides and other tools to assist representatives in improving overall quality of interactions.
Other duties as assigned by Management.
Key Responsibilities
Should possess skills to turn data into information, information into insight and insight into business decisions.
Should have knowledge to identify business trends utilizing real data to optimize statistical efficiency and quality.
Should be able to conduct full lifecycle analysis to include requirements, activities, and design.
Should have knowledge to develop analysis and reporting capabilities.
Experience in creating database on MS Excel, MS Access, SQL
Should have knowledge on MS Azure Cloud Data factory, Blob, or any other tool for storing large quantities of data.
Should know how to administer containers in MS Azure.
Should be able to deploy and schedule pipeline.
Experience in storing data, creating reports, analyzing reports, creating custom reporting pivots, charts and sharing findings with various departments, project stakeholders and management.
Identify, Analyze and Interpret trends or patterns in complex data sets.
Work with management to prioritize business and information needs.
Design Executive Reports for CXOs, EVPs and/or any other Executives
Design, create, alter, validate, and maintain Data Solutions, to meet business needs.
Compile analysis reports that are delivered to client and then follow-up on all results.
Determine and document project requirements for business processes and abide by those requirements for future projects’ reporting.
Interpreting data, analyzing results using statistical techniques and providing ongoing reports
Acquiring data from primary or secondary data sources and maintaining databases. Database may be any tool like MS Excel, MS Access, or Business Objects, etc.
Knowledge on MS Power Automate
Should be able to create automated workflows between apps and services to synchronize files, get notifications, collect data and more.
Should possess knowledge on building apps using MS Power Apps

Good to know how to write code to extend business app creation and customization using MS Power Apps

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service representative jobs in bani lucknow uttar pradesh

Administrator (Support & Operations)

Sr Administrator (Support & Operations)

Sales Representative

BDO Coordinator: Lucknow

Receptionist/Customer Service

Field Sales Executive

Sales Representative

Sales Representative

After Sales & Warranty Manager

Customer Service Representative

Medical Officer

Sales & Marketing Manager

Tele Sales Executive | Sales Representative | Lucknow

Area Sales Manager (Business Development)

Business Development Manager (BDM)

Senior Telesales Executive

Sales Manager

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