Banjara Hills Hyderabad Telangana Customer care specialist Jobs – 114 Open Jobs Today

Service Team Lead II (QC)
Uber —Hyderabad, Telangana
- Full-time
- Remote
- Hospitality
- Google Suite
- Management
Specialist - Customer Care
HCLTech —Hyderabad, Telangana
- Customer service
- Public speaking
- Microsoft Office
7d
Specialist - Customer Care - Voice 4A
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
11d
Specialist - Customer Care - Voice 4B
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
11d
RCM Operations Support Specialist
ModMed Technologies India Private Limited —Cyberabad, Hyderabad, Telangana
- Full-time
- Bachelor's degree
- Communication skills
- Paid holidays
- Paid sick time
Quick apply
Customer Financial Services Specialist - Associate
FedEx AMEA —Hyderabad, Telangana
- Full-time
- Analysis skills
- Presentation skills
RCM QA Specialist
ModMed Technologies India Private Limited —Cyberabad, Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Bachelor's degree
- Paid holidays
- Paid sick time
Quick apply
Specialist, OTC
Invesco —Hyderabad, Telangana
- Full-time
- Hybrid work
- Research
- Finance
- Master's degree
- Health insurance
Human Resources Operations Specialist (U.S Healthcare Operations)
NationsBenefits, LLC —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Microsoft Office
- Human resources
- Health insurance
Quick apply
Correspondence Specialist
Ventra Health, Inc. —Hyderabad, Telangana
- Full-time
- Customer service
- Word processing
- Research
7d
Sales Executive (NPWT Systems Support)
HEALOMEX BIOSCIENCES PVT LTD —Hyderabad, Telangana
- ₹40,000 - ₹60,000 a month
- Full-time
- Nursing
- B.Sc
- Microsoft Office
- Commuter assistance
- Health insurance
Quick apply
Sr. Associate - Customer Care - Sales & Support 5B
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Salesforce
- English
- Microsoft Office
Quick apply
Product Support Specialist 1
ModMed Technologies India Private Limited —Cyberabad, Hyderabad, Telangana
- Full-time
- Software troubleshooting
- Customer service
- Salesforce
- Paid holidays
- Paid sick time
Quick apply
11d
M26N0: People Operations Excellence Specialist-Senior II
FedEx AMEA —Hyderabad, Telangana
- Full-time
- Analysis skills
- Project management
- Communication skills
Data Specialist
YipitData (Alternative) —Hyderabad, Telangana
- Remote
- SQL
- Machine learning
- Communication skills
- Flexible schedule
Functional Specialist_SAP MM_S2P
Bosch Group —Ranga Reddy District, Telangana
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
Quick apply
Team Leader, Intake
Cohere Health —Hyderabad, Telangana
- Customer service
- HIPAA
- Microsoft Office
Quick apply
Lead Generation Specialist
S&P Global —Hyderabad, Telangana
- Email
- Salesforce
- Communication skills
- Health insurance
- Paid time off
4d
Talent Acquisition Specialist (US IT/Non-IT Recruiter)
NationsBenefits, LLC —Hyderabad, Telangana
- Recruiting
- Communication skills
- Negotiation
- Commuter assistance
Quick apply
Intake Specialist - Backoffice
Cohere Health —Hyderabad, Telangana
- Customer service
- HIPAA
- English
Quick apply

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Service Team Lead II (QC)

Uber -
Hyderabad, Telangana

Apply Now

Job details

Full-time

Qualifications

Hospitality
Google Suite
Management
Customer service
Project management
Mentoring
Computer networking
Communication skills

Full job description

About the role and team

The Community Operations organization at Uber is where real people solve real problems in real time. As a Service Team Lead II, you aren't just managing a team; you are empowering the people who make movement possible. You'll be focused on investing in the continued success of your specialists by providing the resources, high-stakes feedback, and coaching that build the next leaders of Uber. This role is a balance of functional expertise and human leadership-mentoring your team through the "messy" reality of global operations while driving the performance metrics that keep our business reliable.

Success in this role requires a "go-get-it" attitude and the grit to lead through constant change and high ambiguity. You'll need to navigate the tension between operational efficiency and team wellbeing, making hard calls under pressure to ensure our customers are well taken care of. Whether you are leading technical quality specialists or content strategists, you must be a leader who thrives on building high-performing teams, stays calm when the stakes are high, and moves with both urgency and care.

[Recruiter: Select the paragraph below that matches the specific track]

(Service Quality, Risk, and Compliance Track): In this track, you will lead the team responsible for monitoring and auditing the quality of support across different modalities. Your team identifies root causes of friction and recommends the corrective and preventive measures that improve the customer experience across Uber's global support network.
(Content Track): You will lead the group responsible for building and maintaining our Knowledge Base, Help Center, and internal communications. Your team equips our agents with the high-quality, up-to-date content necessary to solve complex user problems during product launches and policy changes.

What you'll do

Lead, coach, mentor, and motivate employees, providing the feedback and resources necessary to build a high-performing team and a leadership bench for Uber.
Manage team performance and drive results against critical KPIs, ensuring every team member is aligned with Uber's mission and values.
Partner with the Recruiting team to identify and hire diverse talent that possesses both the technical skill and the mindset to thrive in a fast-paced environment.
Act as a subject matter expert in your functional area, resolving high-priority escalations and maintaining strong relationships with internal stakeholders.
Drive accountability on policies and guidelines, ensuring the team operates with integrity while supporting project work and process improvements.
Partner with the leadership team to operationalize and execute policies, taking local decisions to implement strategies from end-to-end.
(QC Track): Oversee audits or investigations and make recommendations to relevant clients; manage data and root cause analysis to recommend preventive measures; present trends and defects to business leaders in calibration meetings.

Basic Qualifications

Work experience in retail, hospitality, or customer service (in-person or contact center environment).
For Internal Candidates: At least 1 year of informal leadership or Subject Matter Expert (SME) experience.
For External Candidates: At least 1 year of direct people management experience.
End-to-end project management and process improvement.
Proficiency in Google Suite.
Stakeholder management.
Communication, punctual, problem-solving, coaching & development, empathy, operational excellence.

Preferred Qualifications

Demonstrated ability to stay resilient and adaptable when navigating shifting priorities or "messy" operational challenges.
Strong communication and empathy skills with a proven track record of coaching and developing teams to exceed targets.
Experience in stakeholder management, specifically the ability to influence without authority and earn trust fast in a global organization.
(QC Track): A mindset of curiosity and systems thinking-looking for the root cause of failures rather than just treating symptoms.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Apply Now

Refine Your Search

customer care specialist jobs in banjara hills hyderabad telangana

Service Team Lead II (QC)

Specialist - Customer Care

Specialist - Customer Care - Voice 4A

Specialist - Customer Care - Voice 4B

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Specialist, OTC

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Sr. Associate - Customer Care - Sales & Support 5B

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Functional Specialist_SAP MM_S2P

Team Leader, Intake

Lead Generation Specialist

Talent Acquisition Specialist (US IT/Non-IT Recruiter)

Intake Specialist - Backoffice

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