bansdroni kolkata west bengal operations manager Jobs – 74 Open Jobs Today

Operations Manager
Kolkata Ventures —Ballygunge Place, Kolkata, West Bengal
- ₹25,000 - ₹40,000 a month
- Full-time
- Project management
- Bachelor's degree
- Team management
Quick apply
Manager – Operations
ARKCA Trading Pvt. Ltd —Kolkata, West Bengal
- ₹30,000 - ₹50,000 a month
- Weekend availability
- Microsoft Excel
- Management
- Bachelor's degree
- Flexible schedule
Quick apply
4d
Client Operations Manager
TEOCO —Kolkata, West Bengal
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Branch Operations Manager
Standard Chartered —Kolkata, West Bengal
- Master's degree
- Bachelor's degree
- Leadership
- Health insurance
- Paid sick time
14d
Manager- Ground Operations (KNW)
DHL —Kolkata, West Bengal
Event Operations Manager
Discovery Holidays —Kolkata District, West Bengal
- Communication skills
Operations Manager
Ever Fuels Pvt Ltd —Kolkata, West Bengal
- ₹15,000 - ₹20,000 a month
- Full-time
- Bachelor's degree
- In-person
Quick apply
8h
Team Lead-Operations
Sagility —Block B, Kolkata, West Bengal
Operations Manager
KCCL ZIPALL INDIA PVT LTD —Sankrail, West Bengal
- ₹12,070.13 - ₹20,680.20 a month
- Sales
- Customer service
- ERP systems
Quick apply
Deputy Manager for Facility & Operations
Ps Group —Kolkata, West Bengal
- Bachelor's degree
Operations Manager
FastInfo Legal Services Pvt Ltd —Kolkata, West Bengal
- ₹35,000 - ₹40,000 a month
- Full-time
- Microsoft Excel
- Project management
- Bachelor's degree
- Paid time off
- Paid sick time
Quick apply
Operations & Research Manager
Radon India Pvt Ltd —Howrah, West Bengal
- ₹35,000 - ₹70,000 a month
- Full-time
- Laboratory experience
- Research
- Supervising experience
Quick apply
13d
Operation Manager / FIELD OFFICER
SINCERE GROUP SECURITY & FACILTY SERVICES —Kolkata, West Bengal
- Up to ₹40,000 a month
- Full-time
- Bachelor's degree
- In-person
- Manufacturing
Quick apply
2d
Operations Manager, IN Fresh
ASSPL - West Bengal - D36 —Kolkata, West Bengal
- Weekend availability
- Management
- Bachelor's degree
- Flexible schedule
Assistant Manager - HR-Operations
mPokket —Kolkata, West Bengal
- Full-time
Facility Manager
Jyotirmoy Education & Welfare Foundation —Kolkata District, West Bengal
- ₹25,000 - ₹35,000 a month
- Full-time
- Hospitality
- Schematics
- English
- Paid time off
- Cell phone reimbursement
Quick apply
5d
Assistant Facility Manager
JLL —Kolkata, West Bengal
- Customer service
- Bachelor's degree
- Continuous improvement
- Health insurance
Assistant Manager || Operations - Network
MediBuddy —Kolkata, West Bengal
- Full-time
- Communication skills
- Negotiation
Senior Manager - HR - Operations - CBS - TAL - Talent Consulting - Kolkata
EY —Kolkata, West Bengal
- Master's degree
- Human resources
- Agile
Operations Manager II
Concentrix —Kolkata, West Bengal
- Full-time
- Continuous improvement
- Accounting
- Data entry

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Operations Manager

Kolkata Ventures
Ballygunge Place, Kolkata, West Bengal

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Job details

Permanent | Full-time
₹25,000 - ₹40,000 a month

Benefits

Provident Fund

Qualifications

Customer retention
Operations management
Upselling
Project management
Bachelor's degree
Team management
Supply chain management
Business Administration
Communication skills

Full job description

Job Title: Operations Manager – Customer Experience & Service Delivery

Department: Operations
Location: Kolkata
Employment Type: Full-Time
Reporting To: Chief Operating Officer

Role Overview

We are seeking a dynamic and result-driven Operations Manager to oversee customer experience, service delivery, and revenue optimization. The role involves managing customer support operations, handling escalations, driving conversions, and ensuring a seamless customer journey from onboarding to post-service engagement.

The ideal candidate will combine customer-centric thinking with strong operational control, ensuring high satisfaction, retention, and business growth.

Key ResponsibilitiesCustomer Experience & Service Operations

Oversee end-to-end customer interaction across calls, WhatsApp, and social media channels, ensuring prompt, professional, and empathetic communication.
Establish and enforce response time standards to ensure no customer query remains unanswered.
Monitor quality of customer interactions and implement continuous improvement measures.

Escalation Management & Customer Retention

Take ownership of high-risk and escalated customer issues, ensuring timely and effective resolution to prevent customer churn.
Develop structured escalation handling frameworks and service recovery protocols.
Personally intervene in cases involving dissatisfied or high-value customers to rebuild trust and retain business.
Coordinate with internal teams to ensure root cause analysis and long-term resolution of recurring issues.

Customer Engagement, Conversion & Upselling

Design and implement onboarding processes for new customers, including outbound calls to users who download the mobile application.
Drive conversion of new users into paying customers by promoting services, offers, and discounts.
Identify and implement upselling and cross-selling opportunities during customer interactions to increase revenue.
Monitor customer lifecycle and introduce engagement strategies to maximize repeat business.

Feedback Management & Service Recovery

Oversee customer feedback systems and ensure all negative or low-rated reviews are promptly addressed.
Engage with dissatisfied customers to understand concerns, resolve issues, and improve overall experience.
Encourage customers to update their feedback based on improved service experience in an ethical and customer-centric manner.

Team Coordination & Cross-Functional Alignment

Work closely with sales, operations, and support teams to ensure seamless issue resolution and service delivery.
Guide and supervise customer care executives, ensuring adherence to quality standards and SOPs.
Train teams on communication, empathy, and customer handling best practices.

Data Management, Reporting & Process Control

Ensure maintenance of structured trackers for customer interactions, issues, and resolutions.
Analyze customer data, complaints, and feedback trends to identify areas of improvement.
Track key performance metrics such as response time, resolution time, customer satisfaction, and conversion rates.
Present regular reports and actionable insights to management.

Process Improvement & Operational Excellence

Develop and implement SOPs to enhance efficiency and consistency in customer handling.
Identify operational gaps and implement corrective actions to improve service delivery.
Continuously optimize workflows to enhance customer satisfaction and operational productivity.

Key Skills & Competencies

Strong leadership and team management skills
Excellent communication and customer handling ability
Proven experience in escalation management and service recovery
Sales mindset with ability to drive conversions and upselling
Analytical thinking and data-driven decision-making
High ownership and accountability

Preferred Qualifications

Bachelor’s degree in Business Administration / Operations / Management
3–5 years of experience in customer operations, preferably in service-based or BPO environments
Experience in managing customer lifecycle, retention, and revenue growth

Key Expectations

Ensure high customer satisfaction and retention
Minimize customer escalations and churn
Drive revenue through customer conversion and upselling
Maintain operational efficiency and service quality
Take complete ownership of customer experience and service delivery

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

Provident Fund

Application Question(s):

This is a Work from Office position. Are you comfortable travelling to Ballygunge in South Kolkata for the job?
This post is only open for the applicants from Kolkata and not for outstation candidates. Kindly confirm if you are a resident of Kolkata.
Do you have experience in managing operations in a BPO or service-based environment?
The position requires minimum 3 years experience in Operations Management. How many years of experience do you have in Operations / Project Management?

Work Location: In person

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Refine Your Search

operations manager jobs in bansdroni kolkata west bengal

Operations Manager

Manager – Operations

Client Operations Manager

Branch Operations Manager

Manager- Ground Operations (KNW)

Event Operations Manager

Operations Manager

Team Lead-Operations

Operations Manager

Deputy Manager for Facility & Operations

Operations Manager

Operations & Research Manager

Operation Manager / FIELD OFFICER

Operations Manager, IN Fresh

Assistant Manager - HR-Operations

Facility Manager

Assistant Facility Manager

Assistant Manager || Operations - Network

Senior Manager - HR - Operations - CBS - TAL - Talent Consulting - Kolkata

Operations Manager II

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