Bengaluru Karnataka Help desk Jobs – 190 Open Jobs Today

Support Analyst
Zebulon Consulting —Bengaluru, Karnataka
- ₹8,00,000 - ₹10,00,000 a year
- Full-time
- Computer Science
- Software troubleshooting
- Analysis skills
Quick apply
Help Desk Engineer
symplr —Bengaluru, Karnataka
- Full-time
- Azure
- Software troubleshooting
- Windows
L2 Support Analyst
Zebulon Consulting —Bengaluru, Karnataka
- ₹8,00,000 - ₹10,00,000 a year
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
Quick apply
6d
IT Service Desk Analyst
Persistent —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Windows
- Flexible schedule
12d
IT Service Desk/ITIL/Service now
Infosys Limited —Bengaluru, Karnataka
Associate Analyst | Cloud Infrastructure | Bengaluru | Engineering | Hybrid Cloud Engineering
Deloitte —Bengaluru, Karnataka
- Rotational shift
- B.Sc
- Bachelor's degree
- Communication skills
Service Desk Engineer
CGI —Bengaluru, Karnataka
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
4d
Helpdesk Associate-IT Support
NTT Ltd —Bengaluru, Karnataka
- Full-time
- Google Suite
- Software troubleshooting
- Customer service
Helpdesk Associate - ITIL
NTT Ltd —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
Global Service Desk
UST —Bengaluru, Karnataka
- Azure
- Computer Science
- Customer service
Quick apply
Support Services Coordinator
ProArch —Bengaluru, Karnataka
- ₹4,00,000 - ₹7,00,000 a year
- Full-time
- Remote
- Bachelor's degree
- Business Administration
- Communication skills
Quick apply
Servicedesk Analyst II (4-6 years exp)- Immediate Joiner
AtkinsRéalis —Bengaluru, Karnataka
- Full-time
- Remote
- Software troubleshooting
- Customer service
- English
- Health insurance
14d
IT Help Desk Engineer - TKC
FINACPLUS GLOBAL SERVICES PRIVATE LIMITED —Bengaluru, Karnataka
- Weekend availability
- Azure
- Software troubleshooting
- Windows
Quick apply
Helpdesk Associate-Senior Service Desk Associate
NTT Ltd —Bengaluru, Karnataka
- Hybrid work
- Software troubleshooting
- Customer service
- English
14d
Service Desk Analyst
Schneider Electric —Bengaluru, Karnataka
- Online application
- Microsoft Outlook
- English
- Windows
Technical Support Engineer
Datamatics Technologies —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- Software troubleshooting
Quick apply
8d
IT Support Engineer
SentinelOne —Bengaluru, Karnataka
- Remote
- Google Suite
- Azure
- Software troubleshooting
- Health insurance
- Flexible schedule
Quick apply
Helpdesk Senior Associate-IT Support
NTT Ltd —Bengaluru, Karnataka
- Full-time
- Google Suite
- Software troubleshooting
- Customer service
Product Support Analyst - Saas
Infor —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- Customer service
- Writing skills
Helpdesk Associate-ITSM
NTT Ltd —Bengaluru, Karnataka
- Rotational shift
- Software troubleshooting
- Customer service
- English
14d

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Support Analyst

Zebulon Consulting
Bengaluru, Karnataka

Quick apply

Job details

Full-time
₹8,00,000 - ₹10,00,000 a year

Qualifications

Jira
BCS
Computer Science
Software troubleshooting
Enterprise Software
Slack
Technical support
Analysis skills
Bachelor's degree
Zendesk
Computer Information Systems
SharePoint
Customer support
Application support
SaaS
Communication skills
Help desk
Information Technology

Full job description

Job Summary

We are looking for a customer-focused Support Analyst to provide application and technical support for enterprise software solutions. The ideal candidate should have 1–2 years of experience in Technical Support, Application Support, SaaS Support, or Customer Support, with strong troubleshooting skills and the ability to deliver exceptional service across multiple support channels.

This role involves responding to customer support requests, resolving technical issues, providing product guidance, documenting solutions, and collaborating with internal teams to ensure timely issue resolution and a high level of customer satisfaction.

Key Responsibilities

Respond to inbound customer support requests via Zendesk, phone, email, and chat.
Triage, prioritize, and resolve software, hardware, and application-related issues.
Provide baseline training and guidance to customers on application features and functionality.
Identify product or system issues and escalate complex cases to Development or Engineering teams when required.
Maintain accurate records of customer interactions, issue resolutions, and troubleshooting activities.
Contribute to internal knowledge bases by documenting solutions and best practices.
Deliver prompt, professional, and high-quality customer support while ensuring customer satisfaction.
Collaborate with internal teams to resolve technical issues efficiently.

Skills & Qualifications

Bachelor's degree in Computer Science, Information Technology, Computer Information Systems, or a related field.
1–2 years of experience in Technical Support, Application Support, Customer Support, or SaaS Support.
Strong understanding of application support and general IT troubleshooting.
Experience using Zendesk or similar help desk platforms.
Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
Strong analytical and problem-solving skills with attention to detail.
Customer-focused approach with the ability to work professionally under pressure.
Ability to work independently as well as collaboratively within a team environment.

Preferred Technical Skills

Zendesk
Jira
Slack
Microsoft Teams
SharePoint
General IT Troubleshooting
Help Desk & Ticket Management
SaaS Application Support

What We Offer

Competitive salary based on experience.
Opportunity to work with enterprise SaaS applications and modern support technologies.
Professional growth and continuous learning opportunities.
Collaborative and supportive work environment.
Exposure to industry-leading support tools and customer service best practices.

Job Type: Full-time
Work Location: Bengaluru, Karnataka
Experience: 1–2 Years

Pay: ₹800,000.00 - ₹1,000,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

help desk jobs in bengaluru karnataka

Support Analyst

Help Desk Engineer

L2 Support Analyst

IT Service Desk Analyst

IT Service Desk/ITIL/Service now

Associate Analyst | Cloud Infrastructure | Bengaluru | Engineering | Hybrid Cloud Engineering

Service Desk Engineer

Helpdesk Associate-IT Support

Helpdesk Associate - ITIL

Global Service Desk

Support Services Coordinator

Servicedesk Analyst II (4-6 years exp)- Immediate Joiner

IT Help Desk Engineer - TKC

Helpdesk Associate-Senior Service Desk Associate

Service Desk Analyst

Technical Support Engineer

IT Support Engineer

Helpdesk Senior Associate-IT Support

Product Support Analyst - Saas

Helpdesk Associate-ITSM

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