Bengaluru Karnataka Itil service management Jobs – 1074 Open Jobs Today

Problem Management Analyst
CGI —Bengaluru, Karnataka
- Full-time
- Computer Science
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- Bachelor's degree
Quick apply
2d
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Incident, Problem and Change Management (IPC) Analyst
CGI —Bengaluru, Karnataka
- Full-time
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Lead - Incident Management (SM2)
Microland —Bengaluru, Karnataka
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CGI —Bengaluru, Karnataka
- Full-time
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Genpact India Pvt. Ltd. —Bengaluru, Karnataka
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The Cigna Group —Bengaluru, Karnataka
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Microland —Bengaluru, Karnataka
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Consultant | ITSM (IT Service Management) | Bengaluru | ServiceNow
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Genpact India Pvt. Ltd. —Bengaluru, Karnataka
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NTT DATA —Bengaluru, Karnataka
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ALSTOM —Bengaluru, Karnataka
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Associate Lead - Incident Management (SM2)
Microland —Bengaluru, Karnataka
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Service Delivery Manager
ServiceNow —Bengaluru, Karnataka
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6d
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IKEA —Bengaluru, Karnataka
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AMS_Associate_Ban
Bosch Group —Bengaluru, Karnataka
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Sysnet Global Technologies Pvt.Ltd —Bengaluru, Karnataka
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Problem Management Analyst

CGI -
Bengaluru, Karnataka

Quick apply

Job details

Permanent | Full-time
2 days ago

Qualifications

Jira
BCS
Computer Science
Incident management
BMC Remedy
IT service management
Analysis skills
Bachelor's degree
ITIL
Software development
ServiceNow
Problem management
Communication skills

Full job description

Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: Problem Management Analyst
Position: SSE
Experience: 5-8 years
Category: Software Development/ Engineering
Shift: 24/7 rotational
Main location: Bangalore, Chennai
Position ID: J0826-2115
Employment Type: Full Time
Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 5 years of relevant experience.

Key Responsibilities

. Own and manage the end to end Incident Management process in accordance with ITIL best practices.
. Monitor and manage incidents based on priority, severity, business impact, and urgency.
. Lead and coordinate Major Incident Management (MIM) activities.
. Act as the central point of coordination during major/high priority incidents.
. Ensure timely communication and regular updates to stakeholders during major incidents.
. Coordinate with Infrastructure, Application, Network, Security, Cloud, Service Desk, and third party teams to restore services.
. Ensure incidents are logged, categorized, prioritized, assigned, and progressed appropriately.
. Monitor incident SLAs and drive timely resolution or escalation.
. Conduct major incident bridge calls and coordinate technical teams during service outages.
. Ensure appropriate escalation to management and relevant stakeholders when required.
. Prepare and distribute Major Incident Reports / Post Incident Reports.
. Work closely with Problem Management teams to identify recurring incidents and initiate RCA.
. Identify opportunities to improve incident response, resolution time, and service availability.
. Maintain incident management procedures, escalation matrices, contact lists, and operational documentation.
. Track incident trends and provide regular dashboards and management reports.
. Coordinate with vendors and service providers for incidents involving third party services.
. Ensure lessons learned from major incidents are captured and implemented.

Required Skills & Experience

. 4–8 years of experience in Incident Management / IT Service Management / IT Operations.
. Strong understanding of ITIL Incident and Major Incident Management processes.
. Hands on experience managing P1/P2 incidents and critical service outages.
. Experience coordinating multiple technical teams during high severity incidents.
. Strong understanding of SLA, OLA, escalation, prioritization, and service restoration processes.
. Excellent communication and stakeholder management skills.
. Ability to remain calm and organized during high pressure situations.
. Strong analytical, problem solving, and decision making skills.
. Experience with ITSM tools such as ServiceNow, BMC Remedy, Jira Service Management, or equivalent.
. Experience preparing Major Incident Reports and coordinating post incident reviews.

Your future duties and responsibilities

Required qualifications to be successful in this role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.

Quick apply

Refine Your Search

itil service management jobs in bengaluru karnataka

Problem Management Analyst

Lead - Service Management ( SM4 )

Associate Manager Service Management

Director, Global Service Delivery - APAC based

Incident, Problem and Change Management (IPC) Analyst

Lead - Incident Management (SM2)

Lead Service Analyst - Infrastructure Change Management

Lead - Knowledge Management 3

Service Delivery Lead

IT Service Manager - Cigna Healthcare

Lead - Problem Management (SM3)

Consultant | ITSM (IT Service Management) | Bengaluru | ServiceNow

Leader - Workforce Management 1

Manager : Professional Services

Change Specialist

Associate Lead - Incident Management (SM2)

Service Delivery Manager

Senior Service Delivery Leader

AMS_Associate_Ban

Service Lead

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