Bengaluru Karnataka Line service technician Jobs – 144 Open Jobs Today

Service Desk Agent 1-Bengaluru, india
Diversified —Bengaluru, Karnataka
- Email
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick apply
Testing Engineer (Geotechnical Laboratory)
Sarathy Geo-tech And Engineering Services Private Limited —Basavangudi, Bengaluru, Karnataka
- ₹30,000 - ₹40,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Civil engineering
- Health insurance
- Paid time off
Quick apply
14d
Technical Facilities Executive
JLL —Bengaluru, Karnataka
- Weekend availability
- Customer service
- Electrical experience
- Bachelor's degree
- Health insurance
- Flexible schedule
19h
Senior BIM Technician - Mechanical
WSP —Bengaluru, Karnataka
- Hybrid work
- Microsoft Word
- AutoCAD
- Microsoft Excel
2h
Pilot Line Technician – Mechanical
Cepheid —Bengaluru, Karnataka
- Full-time
- Assembly
- Travel
- In-person
- Paid time off
11d
Property Maintenance Technician
2 Pints Brewing Taproom & Kitchen —Whitefield, Bengaluru, Karnataka
- ₹40,000 - ₹50,000 a month
- Weekend availability
- Carpentry
- English
- Electrical experience
- Paid time off
- Food provided
Quick apply
Pilot Line Technician – Electrical
Cepheid —Bengaluru, Karnataka
- Full-time
- Assembly
- Electrical experience
- Travel
- Paid time off
11d
Desktop Support Engineer
CARE INFOTECH —Bangalore City, Bengaluru, Karnataka
- ₹15,000 - ₹18,000 a month
- Computer Science
- Software troubleshooting
- Customer service
Quick apply
Senior Service Desk Specialist (Mandarin)
Endava —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Azure
- Computer Science
- Customer service
- Flexible schedule
Radio Access Network Operations Technician (1st Line Support) - BangaloreVOIS
Vodafone —Bengaluru, Karnataka
- Full-time
- English
- Bachelor's degree
- Scripting
1d
TECHNICIAN & ELECTRICIAN
Vista Driveline Motors Pvt Ltd —Bengaluru, Karnataka
- ₹15,000 - ₹30,000 a month
- Full-time
- Bachelor's degree
- In-person
- Diploma
- Paid time off
Quick apply
Technical Support Technician
Genpact —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- Salesforce
IT Manager
Zillow.com —Bengaluru, Karnataka
- Full-time
- Computer Science
- Software troubleshooting
- Windows
2d
Radio Access Network Operations Technician (1st Line Support) - Bangalore -VOIS
Vodafone —Bengaluru, Karnataka
- Full-time
- English
- Bachelor's degree
- Scripting
1d
Product Support Analyst
Infor —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Mastering Technician (A.V Editor/ Text Conformance)
PREMIERE DIGITAL SERVICES, INC —Bengaluru Urban District, Karnataka
- Email
- Microsoft Office
- Communication skills
Quick apply
Engineering Technician
Marriott International, Inc —Bengaluru, Karnataka
- Full-time
- Carpentry
- 12th Pass
- Supervising experience
Technical Manager- Technical & QA - Bangalore
Rentokil Initial —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
Quick apply
Air Conditioning Technician
Olive by Embassy —Bangalore City, Bengaluru, Karnataka
- ₹8,285.20 - ₹36,715.53 a month
- Full-time
- Schematics
- Electrical experience
- HVAC
Quick apply
8h
Engineer - Manufacturing
Wabtec —Bengaluru, Karnataka
- Full-time
- Management
- Engineering
- English
Quick apply

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Service Desk Agent 1-Bengaluru, india

Diversified -
Bengaluru, Karnataka

Quick apply

Job details

Benefits

Paid holidays
Health insurance
Paid time off

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Software troubleshooting
Customer service
Communication skills
Help desk

Full job description

About Diversified:
Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:
At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.
As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.
IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

Position Summary

This position involves managing client communication, reporting, documentation, and high-profile client support. It includes mentoring junior staff, providing Helpdesk coverage, and improving processes, all while meticulously documenting actions in Pronto. Additionally, it takes on helpdesk coordinator responsibilities in their absence.

Role and Responsibilities

Oversee and maintain the Client Update Folder, ensuring all client-facing communication, updates, and status changes are documented clearly and in a timely manner for both internal and external stakeholders
Compile and distribute Weekly Assurance Advanced Reports for each state, capturing performance trends, repeated faults, unresolved cases, and overall service desk metrics for assurance clients
Manage the Launch Folder, preparing and maintaining comprehensive pre-dispatch job documentation, including scope of work summaries, site access details, technician responsibilities, and any required attachments (AV diagrams, screenshots, etc.)
Handle inquiries and case management for high-profile or sensitive clients providing white-glove service, proactive updates, and escalation management as needed
Mentor junior team members, offering guidance on ticketing processes, client communication standards, troubleshooting methodology, and internal systems navigation. Support their onboarding and ongoing development
Manage inquiries from stakeholders such as Pam and Andrew Martone during the absence of the Helpdesk Coordinator, responding on behalf of the team and ensuring follow-through on outstanding matters
Allocate calls and manage technician schedules in the absence of the Helpdesk Coordinator, ensuring technician availability, site proximity, and service level adherence are considered in scheduling decisions
Provide coverage for the Helpdesk’s inbound line during junior staff breaks or periods of high call volume, ensuring uninterrupted service availability for clients
Identify recurring issues or process gaps, proposing and assisting with implementation of workflow improvements or knowledge base entries to enhance overall Helpdesk efficiency and service quality
Ensure all tickets assigned or reviewed are maintained with updated notes in Pronto, reflecting all actions taken, communications sent, and current status for both audit readiness and team visibility
Foster and promote the company, product, and brand in the market
Promote and live the Company Mission, Vision and Values
Comply with Company policies and procedures, including the completion of documents and records
Promote and work with Standard Operating Procedures to ensure uniform quality standards in all areas of the business
Other duties as required

Qualifications & Education Requirements

Desirable:

Certificate III in Electronics & Communications or similar
Degree qualified in ICT/AV, Engineering and/or Business discipline

Skills & Experience Requirements

Senior level experience as a helpdesk technician or equivalent industry (IT/AV) experience
Experienced in providing technical support, coordinating service inspections/repairs and quotations
Knowledgeable with service and maintenance agreements
Exceptional customer service skills
Sound knowledge of audio and video equipment and systems
Understanding of video conferencing systems
The ability to troubleshoot and provide quick solutions
Ability manage and multitask
Ability to work with client facility management process flows
Provide onsite service maintenance and fault finding including third party repairs where necessary
Strong PC skills including understanding Microsoft Word, Excel & Outlook
Excellent communication (written and verbal) and interpersonal skills
A proven track record in technical customer service

What We Offer:
Along with competitive compensation, you will be eligible for the following benefits:

Multiple medical plan for self and family
Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
Paid Time Off and Paid Holidays
Commuter & Shift Benefits (US / APAC shifts)

To learn more about becoming part of the Diversified team, visit us at https://onediversified.com/careers/careers-at-diversified or email us at [email protected].

Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need.

We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.

Quick apply

Refine Your Search

line service technician jobs in bengaluru karnataka

Service Desk Agent 1-Bengaluru, india

Testing Engineer (Geotechnical Laboratory)

Technical Facilities Executive

Senior BIM Technician - Mechanical

Pilot Line Technician – Mechanical

Property Maintenance Technician

Pilot Line Technician – Electrical

Desktop Support Engineer

Senior Service Desk Specialist (Mandarin)

Radio Access Network Operations Technician (1st Line Support) - BangaloreVOIS

TECHNICIAN & ELECTRICIAN

Technical Support Technician

IT Manager

Radio Access Network Operations Technician (1st Line Support) - Bangalore -VOIS

Product Support Analyst

Mastering Technician (A.V Editor/ Text Conformance)

Engineering Technician

Technical Manager- Technical & QA - Bangalore

Air Conditioning Technician

Engineer - Manufacturing

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