Bengaluru Karnataka Patient advocate Jobs – 41 Open Jobs Today

Customer Happiness Specialist
Futurewagon Pvt Ltd —Bengaluru, Karnataka
- From ₹30,000 a month
- Full-time
- Customer service
- English
- Master's degree
Quick apply
7d
Clinical Data Coordinator I
Quanticate —Bengaluru, Karnataka
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Oracle
- Health insurance
- Paid time off
Quick apply
3d
Clinical Data Coordinator II
Quanticate —Bengaluru, Karnataka
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Oracle
- Health insurance
- Paid time off
Quick apply
Healthcare Case Manager
Healync Technologies Private Limited —Bengaluru, Karnataka
- ₹30,694.31 - ₹50,000.00 a month
- Full-time
- Bachelor's degree
- Organizational skills
- In-person
- Cell phone reimbursement
Quick apply
7d
Manager - Medical Science Liaison
Dozee —Bengaluru, Karnataka
- Research
- Master's degree
- Bachelor's degree
Senior Education Counselor
Education Center Of Australia —Whitefield, Bengaluru, Karnataka
- ₹40,000 - ₹70,000 a month
- Full-time
- Master's degree
- Analysis skills
- Education
Quick apply
3d
#ACN GN-Industry-Health- Health Admin-Consultant
Accenture —Bengaluru, Karnataka
- Full-time
- Master's degree
- MBA
- Communication skills
- Health insurance
Nurse Case Manager Senior Analyst
The Cigna Group —Bengaluru, Karnataka
- Full-time
- Nursing
- English
- Microsoft Office
8d
Customer Happiness Specialist / Community Manager
FutureWagon —Bengaluru, Karnataka
- Email
- Customer service
- Master's degree
- Bachelor's degree
Staff Nurse
Flexi Nursing HomeHealth Care Private Limited —Bengaluru, Karnataka
- ₹30,000 - ₹45,000 a month
- Full-time
- Patient monitoring
- Bachelor's degree
- In-person
- Flexible schedule
- Food provided
Quick apply
3d
QA/ Process Specialist - RCM
Huron Eurasia India Private Limited —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
- Health insurance
- Paid time off
Quick apply
1d
Clinical Data Management Programmer I
Quanticate —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Paid time off
Quick apply
3d
Head of Clinical Education - APAC
Dexcom —Bengaluru, Karnataka
- Full-time
- Medicine
- Up to 50% travel
- English
Technical Support Senior Analyst
The Cigna Group —Bengaluru, Karnataka
- Weekend availability
- Software troubleshooting
- English
- SQL
- Health insurance
Technical Consultant
Aeries Technology —Bengaluru, Karnataka
- Computer Science
- Sales
- B.Sc
1d
Website Analytics Architect
Merck KGaA —Bengaluru, Karnataka
- Agile
- AI
- Communication skills
Production Support Senior Supervisor
The Cigna Group —Bengaluru, Karnataka
- Online application
- English
- SQL
- Bachelor's degree
- Health insurance
#ACN GN-Industry-Health- Care innovation- Manager
Accenture —Bengaluru, Karnataka
- Full-time
- Master's degree
- EMR systems
- MBA
- Health insurance
Lead Programmer
GlaxoSmithKline —Bengaluru, Karnataka
- Full-time
- Computer Science
- Data analysis skills
- Project management
Director of Loss Prevention
Marriott International, Inc —Bengaluru, Karnataka
- Full-time
- 12th Pass
- Communication skills

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Customer Happiness Specialist

Futurewagon Pvt Ltd -
Bengaluru, Karnataka

Quick apply

Job details

Permanent | Full-time
From ₹30,000 a month
7 days ago

Qualifications

Order management system
Customer service
NoSQL
English
Master's degree
Quality assurance
Docker
Bachelor's degree
Cloud computing
Business Administration
Time & attendance systems
Communication skills

Full job description

We are seeking enthusiastic people to join our team as Customer Happiness Specialists. In this role, you will be responsible for ensuring a positive customer experience by addressing customer inquiries, resolving issues promptly, and building strong relationships with our customers. We are looking for individuals who are passionate about delivering excellent customer service and are eager to take initiative to improve customer satisfaction through innovative ideas.

Key Responsibilities:

Customer Support:
Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
Address customer issues, complaints, and escalations with empathy and patience.
Provide product information, order status updates, and resolve any service-related issues.
Customer Relationship Management:
Build and maintain strong, long-lasting customer relationships.
Proactively engage with customers to understand their needs and preferences.
Follow up with customers to ensure their concerns are resolved and they are satisfied with their experience.
Order Management:
Assist customers with placing orders, processing returns, and refunds.
Coordinate with the operations team to ensure orders are fulfilled and shipped on time.
Monitor order statuses and proactively address any delays or issues.
Quality Assurance:
Monitor customer feedback and satisfaction levels.
Conduct customer satisfaction surveys and analyze results to identify areas for improvement.
Implement strategies to improve customer service and enhance the customer experience.
Customer Insights:
Gather and analyze customer feedback to understand trends and preferences.
Provide insights and recommendations to the management team based on customer data.
Collaborate with cross-functional teams to implement customer-centric solutions.
Initiative and Innovation:
Proactively bring new ideas to improve customer satisfaction and service quality.
Identify opportunities to enhance customer experience through innovative solutions.
Take ownership of customer issues and drive them to resolution with a focus on exceeding customer expectations.
Team Collaboration:
Work closely with other departments (such as Operations, Marketing, and Product Development) to resolve issues affecting customer satisfaction.
Coordinate and communicate effectively with internal teams to ensure timely resolution of customer concerns.
Advocate for the customer within the organization and champion initiatives that improve the overall customer experience.
Reporting:
Prepare regular reports on customer service metrics, including response times, resolution rates, and customer satisfaction scores.
Present findings and recommendations to management to support decision-making.

Qualifications:

Bachelor's or Master's degree in Business Administration, Marketing, Communications, or a related field.
Excellent verbal and written communication skills.
Strong problem-solving and decision-making abilities.
Empathetic and patient demeanour when dealing with customers.
Proficiency in using customer service software and CRM tools.
Ability to work in a fast-paced, team-oriented environment.

Job Location: 3rd floor, Divine Towers, 402/C, 5th Cross Rd, HRBR Layout 2nd Block, HRBR Layout, Kalyan Nagar, Bangalore (on-site)
Timings: 10am to 7pm Monday to Saturday

Job Types: Full-time, Permanent

Pay: From ₹30,000.00 per month

Ability to commute/relocate:

Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

Bachelor's (Preferred)

Experience:

Customer service: 1 year (Preferred)

Language:

English (Required)

Work Location: In person

Quick apply

Refine Your Search

patient advocate jobs in bengaluru karnataka

Customer Happiness Specialist

Clinical Data Coordinator I

Clinical Data Coordinator II

Healthcare Case Manager

Manager - Medical Science Liaison

Senior Education Counselor

#ACN GN-Industry-Health- Health Admin-Consultant

Nurse Case Manager Senior Analyst

Customer Happiness Specialist / Community Manager

Staff Nurse

QA/ Process Specialist - RCM

Clinical Data Management Programmer I

Head of Clinical Education - APAC

Technical Support Senior Analyst

Technical Consultant

Website Analytics Architect

Production Support Senior Supervisor

#ACN GN-Industry-Health- Care innovation- Manager

Lead Programmer

Director of Loss Prevention

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