bengaluru karnataka quality analyst bpo Jobs – 8 Open Jobs Today

Quality Assurance Analyst
ResultsCX —Bengaluru, Karnataka
- Night shift
- Customer service
- Microsoft Office
- Analysis skills
- Health insurance
Quality Analyst (BPO)
Prodigy Hunters —Bengaluru, Karnataka
- ₹25,000 - ₹32,000 a month
- Full-time
- Customer service
- English
- 12th Pass
- Health insurance
- Paid sick time
Quick apply
8d
Quality Analyst – E-Commerce Support – Bangalore, India
Fusion CX —Bannerghatta Road, Bengaluru, Karnataka
- Microsoft Excel
- Customer service
- Bachelor's degree
Quality Analyst
One Point One Solutions Ltd —Bengaluru, Karnataka
- Rotational shift
- Microsoft Excel
- 12th Pass
- Analysis skills
Customer Support Executive – Live Chat (Crypto Analyst Job) – Bangalore, India
Fusion CX —Bannerghatta Road, Bengaluru, Karnataka
- Rotational shift
- CRM software
- Customer service
- English
Customer Contact Comms Analyst-Voice
Accenture —Bengaluru, Karnataka
- Weekend availability
- Software troubleshooting
- Customer service
- ERP systems
Associate QA (Voice)
Syrow —Bengaluru, Karnataka
Candidate Source & Screen Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Office
- Administrative experience
- Bachelor's degree

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Quality Assurance Analyst
ResultsCX —Bengaluru, Karnataka
Comfortable working fixed night shifts to align with international client requirements. Analyse call trends and customer feedback to identify training needs and…
Quality Analyst (BPO)
Prodigy Hunters —Bengaluru, Karnataka
Experience in *call auditing, monitoring, and quality evaluation* across voice and/or back-office operations. *Analytical & Problem-Solving Skills:* Ability to…
₹25,000 - ₹32,000 a month
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Quality Assurance Analyst

ResultsCX -
Bengaluru, Karnataka

Apply Now

Job details

Benefits

Health insurance

Qualifications

Customer service
Microsoft Office
Analysis skills
Quality assurance
Bachelor's degree
Communication skills
Analytics

Full job description

Description

Full Location: Bengaluru - IN

Quality Assurance Analyst

We are looking for a detail-oriented and analytical Quality Assurance Analyst (QA) to join our healthcare contact center team in Bangalore. The QA will be responsible for monitoring and evaluating the performance of agents to ensure they meet quality standards, compliance requirements, and client expectations. This role is ideal for candidates with experience in healthcare voice processes and a keen eye for detail.

In this role you will:

Monitor and evaluate live or recorded calls to ensure adherence to quality standards, scripts, and compliance protocols.
Identify gaps in agent performance and provide actionable feedback to improve communication, problem-solving, and customer service skills.
Conduct quality calibration sessions with team leaders, trainers, and operations to align on quality expectations.
Prepare detailed reports and dashboards on agent performance, quality scores, and common issues.
Collaborate with trainers and team leaders to design and implement corrective action plans for underperforming agents.
Ensure compliance with client-specific guidelines, HIPAA regulations, and company policies.
Analyse call trends and customer feedback to identify training needs and process improvement opportunities.
Assist in developing quality standards and guidelines to enhance service delivery and customer satisfaction.

We are looking for someone who has:

Education: Graduate in any discipline.

Experience:

1-2 years of experience as a Quality Analyst in a healthcare voice process or BPO environment.
Strong understanding of healthcare processes, claims, and customer service metrics.
Excellent verbal and written communication skills.
Strong analytical skills with the ability to identify trends and recommend solutions.
Proficiency in using quality monitoring tools, CRM platforms, and MS Office applications.
Comfortable working fixed night shifts to align with international client requirements.

Key Skills:

Quality monitoring and evaluation
Communication and feedback delivery
Analytical and problem-solving abilities
Attention to detail and accuracy
Collaboration and teamwork
Time management and organization

Why join our ResultsCX team?

Competitive salary package
Transport facility for night shifts
Health insurance and other employee benefits
Opportunities for career growth and skill enhancement
Supportive and dynamic work environment
Frequent Employee events, games, parties, and all-around fun in the workplace

About ResultsCX:

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

Apply Now

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quality analyst bpo jobs in bengaluru karnataka

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