Bengaluru Karnataka Service desk team lead Jobs – 220 Open Jobs Today

Lead, Service Desk
Zones —Bengaluru, Karnataka
- Full-time
- Windows
- Microsoft Office
- Bachelor's degree
- Health insurance
- Life insurance
Quick apply
IT Service Desk/ITIL/Service now
Infosys Limited —Bengaluru, Karnataka
Technical Service Desk Lead
Singlax Consulting Services llp —Bengaluru, Karnataka
- ₹5,00,000 - ₹6,00,000 a year
- Full-time
- Computer Science
- PMP
- Windows
Quick apply
Financial Data Analyst
Moody's —Bengaluru, Karnataka
- Data analysis skills
- English
- SQL
9d
Service Desk and Change Management Lead
PHINIA —Bengaluru, Karnataka
- Full-time
- Computer Science
- Bachelor's degree
- Scripting
- Health insurance
Team Lead, Managed Services Client Service Desk
NTT DATA —Bengaluru Urban District, Karnataka
- Full-time
- Project management
- Bachelor's degree
- Team management
Lead - Incident Management (SM2)
Microland —Bengaluru, Karnataka
- Bachelor's degree
- Team management
- Communication skills
10d
Servicedesk Analyst II (4-6 years exp)- Immediate Joiner
AtkinsRéalis —Bengaluru, Karnataka
- Full-time
- Remote
- Software troubleshooting
- Customer service
- English
- Health insurance
Front Desk Manager
Play Arena —Bengaluru, Karnataka
- ₹60,000 - ₹90,000 a month
- Weekend availability
- Management
- Customer service
- Microsoft Office
- Health insurance
- Paid time off
Quick apply
8d
IT Service Resolution Analyst
Paychex —Bengaluru, Karnataka
- Full-time
- Computer Science
- Software troubleshooting
- Bachelor's degree
Senior Revenue Cycle Specialist - Work From Home
ClinicMind —Bengaluru, Karnataka
- Remote
- Microsoft Excel
- English
- Finance
- Work from home
Quick apply
Analyst - Service Desk 5B
Genpact India Pvt. Ltd. —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- Customer service
- English
Quick apply
Service Lead
Sysnet Global Technologies Pvt.Ltd —Bengaluru, Karnataka
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
Telecom Expense Management Analyst
Thomson Reuters —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Communication skills
- Work from home
IT Automation delivery Lead
Digitalxc.com —Bangalore City, Bengaluru, Karnataka
- ₹15,00,000 - ₹18,00,000 a year
- Full-time
- Remote
- APIs
- AI
- Communication skills
- Work from home
- Flexible schedule
Quick apply
Customer Support Associate
Changejar Technologies —Bengaluru, Karnataka
- Full-time
- CRM software
- Microsoft Office
- Bachelor's degree
- Health insurance
- Food provided
Associate Lead - Incident Management (SM2)
Microland —Bengaluru, Karnataka
- Bachelor's degree
- Team management
- Communication skills
4d
Hospitality Supervisor
Casa Melhor —Bengaluru, Karnataka
- ₹25,000 - ₹35,000 a month
- Full-time
- Hospitality
- Customer service
- 12th Pass
- Cell phone reimbursement
- Flexible schedule
Quick apply
Senior Manager, Procurement (Global Travel Management Desk)
The Nielsen Company —Bengaluru, Karnataka
- Full-time
- Master's degree
- Bachelor's degree
- Business Administration
Quick apply
Deal Desk Analyst
HubSpot —Bengaluru, Karnataka
- Hybrid work
- Sales
- Analysis skills
- Continuous improvement
Quick apply

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Lead, Service Desk

Zones -
Bengaluru, Karnataka

Quick apply

Job details

Full-time

Benefits

Health insurance
Life insurance

Qualifications

Authentication
ITIL Certification
Incident management
IT service management
iOS
Windows
Microsoft Office
Bachelor's degree
ITIL
MacOS
ServiceNow
Citrix
Active Directory

Full job description

Description

Company Overview:
When it comes to IT solution providers, there are many choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s only one: Zones – First Choice for IT.TM
Zones is a global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that transform the way business operate ensuring whatever they need, they can consider it done, follow Zones, LLC on Twitter (Zones), LinkedIn, and Facebook.

Position Overview
The Service Desk Team Lead has the responsibility for leading the day-to-day operation of the service desk. This role is crucial to ensuring customer requirements are met in terms of communication, prioritization, escalations & resolutions of incidents and requests. The Service Desk Team Lead is responsible for making sure that the help desk team delivers flawless customer service in managing incident restoration, service level agreements and monitoring the duties of the service desk team members to ensure that client inquiries are promptly attended to. They will act as an SME for Mac OSX, iOS, O365, Windows 10, Active Directory, Citrix Workspace, Multifactor Authentication and provide service solutioning support when needed.

What you’ll do as the Team lead – Service Desk:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Leading the day-to-day success of the service desk.
Ensuring knowledge articles are up to date and accurate.
Ensuring coverage at the desk by overseeing scheduling and managing call outs.
Ensuring Proper Response is given for Level I and Level II Service Desk Incidents and Requests where appropriate.
Serve as the point of contact for all Customer Support communications and report to the Project Manager to ensure all concerns are addressed on time.
Serve as the liaison between Zones & The client.
Handling management & client escalations via phone, emails & chat with a sense of urgency.
Ensuring work is progressing on time and according to deadlines set by the Service Desk Manager.
Working with the Service Desk Analysts to ensure the team is trained, up to date on technology and pursuing personal development growth.
Identifying Gaps in Team Policy & Procedures and provide feedback on improvements
Serve as the Subject Matter Expert (SME) in Incident Management and Ticket Handling while driving the team to consistently achieve and exceed SLAs through proactive leadership and responsive action in a dynamic environment.
Provide reporting and metrics for Customer Support Activities on a monthly, quarterly and annual basis (Call metrics, Response times, Application uptime, etc) to both analysts and the Service Desk Manager.
Issue instructions, sets expectations, assigns duties to Customer Support team and monitors progress ensuring successful execution of daily deliverables.
Contributes to documentation effort of team initiatives (Processes, Operational Docs, etc.)
Participate in internal and external audits as necessary.
Maintains strategic focus on building strong relationships with Client, understanding their needs, and delivering quality solutions and/or processes that support key business needs.
Partnering with management to achieve & exceed monthly, quarterly & yearly team goals.
Mentoring peers & newly hired associates.

What you will bring to the team:

Minimum of a bachelor’s degree (BCA, Dip.IT/CS, Eng. CS/IS).
A minimum of 4 years’ experience in a similar ITSM Based service desk Leadership Role.
Experience or certification with ITIL version 3 & above.
Working knowledge of Mac OSX and Windows 7, 10, Office 2016, Office 365 and Microsoft Active Directory.
Working Knowledge on Multi Factor Authentication (Microsoft & RSA).
Working Knowledge on ServiceNow.
Working Knowledge on Citrix One Auth, Citrix VDI, Citrix Any-Connect.

Zones offers a comprehensive Benefits package:
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own teams. We offer a competitive compensation package where our team members are rewarded based on their performance and recognized for the value they bring into our business. Our team members enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life, flexible leave policy to balance their work life.

At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Quick apply

Refine Your Search

service desk team lead jobs in bengaluru karnataka

Lead, Service Desk

IT Service Desk/ITIL/Service now

Technical Service Desk Lead

Financial Data Analyst

Service Desk and Change Management Lead

Team Lead, Managed Services Client Service Desk

Lead - Incident Management (SM2)

Servicedesk Analyst II (4-6 years exp)- Immediate Joiner

Front Desk Manager

IT Service Resolution Analyst

Senior Revenue Cycle Specialist - Work From Home

Analyst - Service Desk 5B

Service Lead

Telecom Expense Management Analyst

IT Automation delivery Lead

Customer Support Associate

Associate Lead - Incident Management (SM2)

Hospitality Supervisor

Senior Manager, Procurement (Global Travel Management Desk)

Deal Desk Analyst

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