Bengaluru Karnataka Systems analyst Jobs – 3451 Open Jobs Today

Technical Support Analyst
Zebulon Consulting —Bengaluru, Karnataka
- ₹8,00,000 - ₹10,00,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- Microsoft Office
Quick apply
Support Analyst
Zebulon Consulting —Bengaluru, Karnataka
- ₹8,00,000 - ₹10,00,000 a year
- Full-time
- Computer Science
- Software troubleshooting
- Analysis skills
Quick apply
L2 Technical Support Analyst
Zebulon Consulting —Bengaluru, Karnataka
- ₹8,00,000 - ₹10,00,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- Microsoft Office
Quick apply
8d
L2 Support Analyst
Zebulon Consulting —Bengaluru, Karnataka
- ₹8,00,000 - ₹10,00,000 a year
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
Quick apply
8d
Associate Analyst | Cloud Infrastructure | Bengaluru | Engineering | Hybrid Cloud Engineering
Deloitte —Bengaluru, Karnataka
- Rotational shift
- B.Sc
- Bachelor's degree
- Communication skills
Data Analyst
Gainwell Technologies —Bengaluru, Karnataka
- SQL
- Analysis skills
- Bachelor's degree
4d
Data Analyst
2053 DXC Technology India Pvt Ltd —Bengaluru, Karnataka
- Full-time
- Azure
- DevOps
- SQL
5d
Business Systems Analyst
Renesas Electronics —Bengaluru, Karnataka
- Full-time
- Remote
- Master's degree
- Analysis skills
- Project management
Quick apply
Technical Business Analyst
Brit Tech Services —Bengaluru, Karnataka
- From ₹5,00,000 a year
- Full-time
- Microsoft Excel
- Bachelor's degree
- Business Administration
- Health insurance
- Work from home
Quick apply
SYSTEM ANALYST
Quest Global —Bengaluru, Karnataka
- Microsoft Excel
- Computer Science
- English
Quick apply
IT Service Desk Analyst
Persistent —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Windows
- Flexible schedule
13d
Cyber Security Analyst/ Researcher
cloudsek —Bengaluru, Karnataka
- Java
- Machine learning
- Scripting
- Flexible schedule
- Food provided
Business Systems Analyst
Publicis Groupe Holdings B.V —Bengaluru, Karnataka
- Computer Science
- Databases
- SQL
Quick apply
7d
Junior Analyst
Publicis Groupe Holdings B.V —Bengaluru, Karnataka
- SQL
- Machine learning
- APIs
Quick apply
7d
Data Analyst
EXL Service —Bengaluru, Karnataka
- Full-time
- Master's degree
- SQL
- Bachelor's degree
Helpdesk Analyst-ITIL
NTT Ltd —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- Databases
- Communication skills
IT Business Analyst – Laboratory Systems
Alcon —Bengaluru, Karnataka
- Full-time
- Project management
- Bachelor's degree
- Communication skills
Application Developer & Data Analyst – PHP / MySQL / JavaScript
Sri Sri College of Ayurvedic Hospital and Research Hospital —Bengaluru, Karnataka
- Up to ₹40,000 a month
- Full-time
- Microsoft Excel
- Java
- SQL
Quick apply
Software Testing & Quality Engineering Intern
ANSR Source India Pvt Ltd —Bengaluru, Karnataka
- Hybrid work
- Computer science
- Azure
- DevOps
Quick apply
3d
Analytics Engineer - SQL & Data Visualization
Bosch Group —Bengaluru, Karnataka
- Full-time
- Computer Science
- Java
- SQL
Quick apply

I want to receive the latest job alerts for systems analyst in bengaluru karnataka

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

systems analyst jobs near bengaluru karnataka

SQL Developer jobs in Bengaluru, Karnataka

Technical Analyst jobs in Bengaluru, Karnataka

Technical Support Analyst jobs in Bengaluru, Karnataka

Software Test Engineer jobs in Bengaluru, Karnataka

Cybersecurity Analyst jobs in Bengaluru, Karnataka

Business Systems Analyst jobs in Bengaluru, Karnataka

IT Support jobs in Bengaluru, Karnataka

Infrastructure Engineer jobs in Bengaluru, Karnataka

Application Developer jobs in Bengaluru, Karnataka

Data Analyst jobs in Bengaluru, Karnataka

Support Analyst jobs in Bengaluru, Karnataka

Systems Analyst jobs in Bengaluru, Karnataka

Junior Analyst jobs in Bengaluru, Karnataka

IT Analyst jobs in Bengaluru, Karnataka

Sql Developer jobs in Vadapalani, Chennai, Tamil Nadu

Full Stack Developer, Internship jobs in Chandigarh, Chandigarh

Walk In Full Stack Developer, Fresher jobs in Bengaluru, Karnataka

Software Developer jobs in Kochi, Kerala

Sql Developer jobs in Mira Road, Thane, Maharashtra

Sql Developer jobs in Whitefield, Bengaluru, Karnataka

Technical Support Analyst

Zebulon Consulting
Bengaluru, Karnataka

Quick apply

Job details

Full-time
₹8,00,000 - ₹10,00,000 a year

Qualifications

Jira
BCS
Microsoft Excel
Computer Science
Slack
Technical support
Microsoft Office
Bachelor's degree
Zendesk
Confluence
REST
Computer Information Systems
SharePoint
APIs
Customer support
Application support
SaaS
Requirements gathering
Communication skills
Information Technology

Full job description

Job Summary

We are looking for an experienced Technical Support Analyst to provide technical and application support for enterprise SaaS products. The ideal candidate should have 2+ years of experience in Technical Support, Application Support, Product Support, SaaS Support, or Implementation Support, with strong troubleshooting abilities, excellent customer communication skills, and experience managing support tickets in a fast-paced environment.

The role involves troubleshooting customer issues, performing root cause analysis, collaborating with cross-functional teams, documenting solutions, and ensuring timely resolution while maintaining high customer satisfaction and SLA compliance.

Key Responsibilities

Receive, triage, and manage technical support tickets through Zendesk for enterprise products, including APIs, EasyPay, FSM, Data Direct, and related platform services.
Monitor assigned support queues, prioritize inbound requests, and provide timely updates to customers and internal stakeholders.
Troubleshoot customer-reported issues using product documentation, API documentation, system logs, support history, and internal knowledge resources.
Perform initial investigation and root cause analysis to determine whether issues are customer-side, configuration-related, product-related, integration-related, or require escalation.
Communicate directly with customers via email and virtual meetings to clarify issues, provide status updates, explain next steps, and guide them toward resolution.
Advise customers and internal teams on product updates, known issues, configuration changes, process improvements, and recommended troubleshooting steps.
Collaborate with Support, Professional Services, Customer Success, Product, Engineering, and Management teams to resolve complex or recurring issues.
Escalate product defects, recurring issues, and system failures to Engineering or Product teams with complete documentation, supporting evidence, business impact, and reproduction steps.
Build, maintain, and improve internal knowledge articles, troubleshooting guides, support playbooks, and process documentation.
Identify trends and recurring issues across APIs, EasyPay, FSM, Data Direct, and other supported products to recommend process improvements.
Document issue details, customer communications, root cause analysis, resolution steps, and escalation history within Zendesk, Jira, Confluence, and related systems.
Meet SLA response and resolution targets while managing multiple support cases simultaneously.
Recommend preventive actions, automation opportunities, documentation improvements, and operational enhancements to reduce repeat incidents.

Skills & Qualifications

Bachelor's degree in Computer Science, Information Technology, Computer Information Systems, or a related field.
Minimum 2+ years of experience in Customer-Facing Technical Support, SaaS Support, Application Support, Implementation Support, or Product Support.
Strong functional understanding of SaaS products, API documentation, technical troubleshooting workflows, customer support operations, and escalation management.
Experience using Zendesk or similar ticketing platforms to manage support tickets, SLAs, and customer communications.
Ability to troubleshoot API CRUD operations, payment workflows, FSM activities, reporting, data delivery, user access, configurations, file processing, and system behavior.
Excellent verbal and written communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
Experience conducting customer meetings, gathering requirements, explaining technical findings, and driving issues toward resolution.
Strong documentation skills with experience creating knowledge base articles, troubleshooting guides, escalation summaries, and technical documentation.
Analytical mindset with the ability to identify recurring issues, trends, and process improvement opportunities.
Ability to prioritize and manage multiple support cases in a fast-paced environment.
Strong collaboration skills with cross-functional teams including Support, Professional Services, Product, Engineering, Customer Success, and Management.

Preferred Technical Skills

Zendesk
Jira
Confluence
Slack
Microsoft Teams
Microsoft Office Suite
SharePoint
Microsoft Excel
Support Monitoring Tools
Product Documentation & Internal Knowledge Bases
APIs and REST-based integrations

What We Offer

Competitive salary based on experience.
Opportunity to work with enterprise SaaS applications and global customers.
Exposure to modern support technologies and API-driven platforms.
Professional learning and career growth opportunities.
Collaborative, technology-focused, and supportive work environment.

Job Type: Full-time
Location: Bengaluru, Karnataka
Shift: 5:30 PM – 5:30 AM IST (Sunday + 1 Rotational Weekday)

Pay: ₹800,000.00 - ₹1,000,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

systems analyst jobs in bengaluru karnataka

Technical Support Analyst

Support Analyst

L2 Technical Support Analyst

L2 Support Analyst

Associate Analyst | Cloud Infrastructure | Bengaluru | Engineering | Hybrid Cloud Engineering

Data Analyst

Data Analyst

Business Systems Analyst

Technical Business Analyst

SYSTEM ANALYST

IT Service Desk Analyst

Cyber Security Analyst/ Researcher

Business Systems Analyst

Junior Analyst

Data Analyst

Helpdesk Analyst-ITIL

IT Business Analyst – Laboratory Systems

Application Developer & Data Analyst – PHP / MySQL / JavaScript

Software Testing & Quality Engineering Intern

Analytics Engineer - SQL & Data Visualization

I want to receive the latest job alerts for systems analyst in bengaluru karnataka

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected