Bengaluru Karnataka Vice president of customer experience Jobs – 172 Open Jobs Today

Assistant Vice President, Cluster Head, Consumer Banking Group
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- Master's degree
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Vice President - Transitions
Genpact India Pvt. Ltd. —Bengaluru, Karnataka
- Weekend availability
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Product Management - Digital Transformation - Vice President
JPMorganChase —Bengaluru, Karnataka
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Assistant Vice President, GCC - PMO
Genpact India Pvt. Ltd. —Bengaluru, Karnataka
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JPMorganChase —Bengaluru, Karnataka
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Customer Service & Operations Unit Leader, VP
National Westminster Bank PLC —Bengaluru, Karnataka
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Transaction Monitoring - Vice President
JPMorganChase —Bengaluru, Karnataka
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Strategic Analytics - Vice President
JPMorganChase —Bengaluru, Karnataka
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Associate Vice President, Credit Risk
CapFloat Financial Service Pvt Limited - S85 —Bengaluru, Karnataka
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Program Manager - PDS
SKF —Bengaluru, Karnataka
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Onboarding Specialist (Engineering Freshers Welcome)
BOVA IT SERVICES LLC-FZE —Indiranagar, Bengaluru, Karnataka
- ₹3,00,000 - ₹4,00,000 a year
- Full-time
- Sales
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Quick apply
5d
Product Manager Regulatory Reporting - Vice President
JPMorganChase —Bengaluru, Karnataka
- Full-time
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Global Leader - HR Business Partner
Genpact India Pvt. Ltd. —Bengaluru, Karnataka
- Full-time
- English
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6d
Talent Acquisition Manager, VP
National Westminster Bank PLC —Bengaluru, Karnataka
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Vice President, Product Engineering
Thomson Reuters —Bengaluru, Karnataka
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1d

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Assistant Vice President, Cluster Head, Consumer Banking Group

DBS Bank -
Bengaluru, Karnataka

Apply Now

Job details

Full-time
13 days ago

Qualifications

Master's degree
Bachelor's degree
MBA
Communication skills
Banking

Full job description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Job Purpose

To be responsible for the overall management of the Bank’s business & operations in the cluster (including branch level) in accordance specified guidelines, so as to ensure best of class client experience within acceptable level of risks.

To be the P&L owner for assets and liabilities in the respective cluster

Key Accountabilities

Responsibility for Cluster P&L, Serve as a pivotal member of the leadership team in formulating Bank goals & strategy (short term and long term) and translation of the same to business plan at a cluster and branch level
Develop and implement strategies and plans consistent with established goals in each product line and service in the cluster & ensure achievement of branch and cluster level Business Targets.
Collaborate with Product Teams, Operations Teams, Regional delivery teams, branches in developing operational plans for the cluster based on the overall targets and budgets for the region.
Regularly conducts detailed reviews of the Bank’s operations and takes appropriate decisions for reallocating resources and re-deciding priorities.
Recommend plan for setting up of new branches and ATMs in the region as per requirements

Job Duties & Requirements :

Drive implementation of marketing promotions and campaigns across all product propositions in the respective cluster

Manage deployment of manpower across the branches in the respective cluster
Ensure efficient operations in the cluster by establishing and monitoring adherence to operational policies and procedures.
Develop and ensure implementation of changes in policies and procedures to improve productivity and service levels. Ensure adherence to turnaround time in all banking processes in the cluster such as account opening, grievance handling etc.
Drive a performance driven culture in the team by timely monitoring, review of performance parameters and feedback to the team members.

Required Experience

12- 14 Years in Banking, NBFC

Education / Preferred Qualifications

Graduate/MBA

Core Competencies

Stakeholder Management skills
Business focus with a sales acumen
Excellent interpersonal and communication skills
Ability to build strong relationships with clients.
Ability to meet deadlines.
Knowledge about internal/external regulations.

Work Relationship

Leadership traits
Effective communication between self and superior
Inter-personal skills & team player
Display of RED Attitude (Reliable, Easy to deal with & Dependable)

DBS India - Culture & Behaviors

Performance through Value Based Propositions
Ensure customer focus by delighting customers & reduce complaints
Build pride and passion to protect, maintain and enhance DBS’ image and reputation
Enhance knowledge base, build skill sets & develop competencies
Execute at speed while maintaining error free operations
Maintain the highest standards of honesty and integrity

Location:

Bangalore

Job:

Relationship Management

Schedule:

Regular

Employee Status:

Full time

Apply Now

Refine Your Search

vice president of customer experience jobs in bengaluru karnataka

Assistant Vice President, Cluster Head, Consumer Banking Group

Customer Service & Operations Delivery Manager - Anti-Money Laundering, VP

Customer Service & Operations Function Leader, VP

Assistant Vice President, Delivery Leader

Vice President, SWAT, CCB Risk

Vice President - Employee Relations - Investigations

Vice President - Transitions

Product Management - Digital Transformation - Vice President

Assistant Vice President, GCC - PMO

Product Manager - Vice President

Customer Service & Operations Unit Leader, VP

Transaction Monitoring - Vice President

Strategic Analytics - Vice President

Associate Vice President, Credit Risk

Program Manager - PDS

Onboarding Specialist (Engineering Freshers Welcome)

Product Manager Regulatory Reporting - Vice President

Global Leader - HR Business Partner

Talent Acquisition Manager, VP

Vice President, Product Engineering

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