Company Description
In India, Bosch is a leading supplier of technology and services in the areas of Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. Additionally, Bosch has in India the largest development center outside Germany, for end-to-end engineering and technology solutions. The Bosch Group operates in India through twelve companies: Bosch Limited – the flagship company of the Bosch Group in India – Bosch Chassis Systems India Private Limited, Bosch Rexroth (India) Private Limited, Bosch Global Software Technologies, Bosch Automotive Electronics India Private Limited, Bosch Electrical Drives India Private Limited, BSH Home Appliances Private Limited, ETAS Automotive India Private Limited, Robert Bosch Automotive Steering Private Limited, Automobility Services and Solutions Private Limited, New tech Filter India Private Limited and Mivin Engg. Technologies Private Limited. In India, Bosch set-up its manufacturing operation in 1951, which has grown over the years to include 16 manufacturing sites, and seven development and application centers. The Bosch Group in India employs over 30,500 associates and generated consolidated sales of about Rs. 26,827 crores (3.1 billion euros) in fiscal year 2021-22 of which Rs. 24,406 crores (2.8 billion euros) are from consolidated sales to third parties. Bosch Limited is the flagship company of the Bosch Group. It earned revenue of over Rs. 11,782 crores (1.39 billion euros) in fiscal year 2021-22.
Additional information can be accessed at www.bosch.in
We at Bidadi have adopted the IATF 16949. Based on the input from our excellence journey we have designed processes management system. Process management is the unrelenting focus to create and to deliver value to the customer.
To become a Global Manufacturing hub and be an indispensable player in the International Production Network, the Leadership at Bidadi Plant focuses on Lean & Flat Organization which will constantly strive for Supply Chain Excellence. At Bidadi, the focus is on Agile organization Model with transparent collaborative approach.
Job Description
Supervisor process and customer support. Implement customer's requirements (in house & extended workbench) & monitor in house product quality to make faster response in resolving Q issues without affecting customer line (end & plant to plant).
Focus Areas:
A) Customer Management
Key Activities: Evaluation and implementation of customer specific requirements, coordinate for customer visits and audits Conduct Part handling analysis and product trainings to customer/ QRE Initiate field visit and action plans, management of PDI personnel at customer premises & support in settling of payments Co-ordinating for detail investigation at R&D for optimization projects
Key Result Areas / Indicators: Customer Satisfaction index & requirement implementation
B) Claim management
Key Activities: Process customer claims as per BBM guidelines as a methodological expert to establish root cause and close loop actions, reverse logistics with supply chain Coordinate for parts (FOC), manpower & approvals for containment actions for complaints, blocking and releasing of pumps and update progress in IQIS/customer portals
Key Result Areas / Indicators: Customer Satisfaction index & Customer requirement implementation
C) Product / Process Audit
Key Activities: Ensure product and process quality as per defined SOP in plant Regular check and release of blocked parts for production Ensure SOP of the release process and concessions in case of deviation
Key Result Areas / Indicators: Customer & Plant to plant Incidences/PPM, 8D response time as per upper limit
D) Change Management & Q improvements
Key Activities: Participate during various change management events (QG gates, safe launch, Concession & ECR, RAS & trial order approval, PSW/FMEA like walk, plant to plant transfer) as per defined frequency Conduct HEP, Shainin, CIP logistics improvement projects as per customer need
Key Result Areas / Indicators: Customer Satisfaction index & requirement implementation; Plant target
E) Methods expert
Key Activities: Coaching & support for Shainin projects within plant and other plants and involve all stake holders to implement actions (R&D, manufacturing, suppliers, purchase etc)
Key Result Areas / Indicators: Plant Targets
F) MIS & Escalation:
Key Activities: Escalate and inform to management in case of high risk (customer portal, containment, audit findings & trend, blocked parts etc) Prepare & release the status of KPI & KPR to P/QMM at regular intervals & meetings
Key Result Areas / Indicators: On time management of crisis / escalations
G) Team management
Key Activities: Coordinating for shift supervision & alert in case of resource risks
Key Result Areas / Indicators: Plant Targets
H) Extended Work Bench
Key Activities: Visit & conduct line walk as per defined SOP at extended workbenches and close loop with action
Key Result Areas / Indicators: Plant Targets
Qualifications
Bachelors degree in engineering - Mechanical, Industrial & Production engineering, Automotive, Electrical,
Additional Information
Competent in product and process knowledge, Preventive Q Methods, product liability & compliance, Problem solving methods (8D, 5W, Six Sigma / Shainin), Competent technical knowledge of PS products, internal processes * Proficient in customer portals & requirements (IATF etc) AIAG manuals
Knowledge on Mechatronics - Added Advantage
