The Desktop Support Engineer will be responsible for handling technical issues related to desktops, basic server systems, and network configurations. The ideal candidate will have a solid foundation in IT support, excellent problem-solving skills, and the ability to communicate effectively with non-technical users.
Responsibilities:
-
Provide first-line support to internal employees and external clients for all desktop-related issues.
-
Install, configure, and troubleshoot desktop systems, applications, and peripherals.
-
Assist with the maintenance and administration of Windows servers and desktops.
-
Support network configurations, including routers, switches, firewalls, and VPNs.
-
Ensure security updates and patches are applied in a timely manner.
-
Manage user accounts and permissions in accordance with company policies.
-
Document technical issues and solutions in the company's IT helpdesk system.
-
Coordinate with the IT team to ensure rapid resolution of IT issues.
-
Conduct regular system backups and perform recovery procedures when necessary.
-
Provide training and support to users on new hardware and software deployments.
Qualifications:
-
Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field.
-
2+ years of experience in a desktop support role, ideally supporting both internal and external clients.
-
Strong knowledge of Windows operating systems, Microsoft Office applications, and other common desktop software.
-
Experience with basic server administration and network infrastructure management.
-
Familiarity with IT security practices and anti-virus software.
-
Excellent troubleshooting skills and a strong customer service orientation.
-
Good communication skills and the ability to explain technical details to a non-technical audience.
Desirable Skills:
-
Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).
-
Experience with helpdesk or IT service management software.
-
Knowledge of Linux/Unix operating systems is a plus.
Why join Allengers Infotech?
1. Leading ‘Product Based’ Healthcare IT company in Tricity
2. Worldwide sales network in around 100 countries
3. Annual "Performance Bonus" (besides Annual Hike) for Commercial & Technical Teams
4. Company sponsored technical trainings (online/live) via Udemy etc
5. Complementary Food & Beverages via in house cafeteria
6. Corporate empanelment with nearby hospitals à Discounted services for Allengers employees
7. Complementary stay at Company Guesthouse for emergency/short visits/trainings etc.
8. Flexibility in Work from Home (with permanent WFH for selective tech positions)
9. Proper 5 Day Week with No extra working on Saturdays/Sundays
10. Great learning opportunities in latest technologies & concepts like Data Science, Machine Learning, RPA, AI
Our Technology Stack
PHP | Java | Asp.net | C#.net | Oracle | Python | Android | iOS | Flutter | PhoneGap | Ionic | HTML5 | Angular | SQL | MySQL | MongoDB ... and more
To know more about Allengers -à https://youtu.be/3rZmaoAjxNM
