Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Position Purpose:
The Customer Service Representative (CSR) will provide outstanding service acting as the primary point of contact for customers regarding products and services related to client programs. Associates will provide callers with thorough service that builds relationships, resolves issues, and increases overall trust and satisfaction in client’s products and services.
Job Requirements:
- Professionally handle a high volume of incoming calls
- Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services listed above
- Ability to utilize and navigate multiple systems simultaneously
- Be dependable and meet all attendance requirements
- Resolve customer issues via one call resolution guidelines and/or escalated process
- Meet or exceed company and client performance metrics
- Maintain a balance between company policy and client benefit in decision making
- Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
- Responsible for call disposition or compiling and generating reports as required
- Ability to accept and embrace changes within the current business environment
Qualifications:
- 1+ years of experience in customer service required (international bpo experience)
- Stable work history
- Professional appearance
- Strong detail orientation and excellent communication/listening skills
- Ability to pass all skill assessments including demonstrated experience with Microsoft applications.
- Demonstrated passion for excellence with respect to treating and caring for customers especially senior citizens.
- Ability to identify customer needs and clearly articulate products and services
- Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
- Highly developed sense of integrity and commitment to customer satisfaction.
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Requirements: Require a minimum of 1 year of experience in an International BPO Voice Process within Customer Support. Candidates with domestic BPO experience or experience from other industries cannot be considered.
Interview Date & Time: 31th August,2026-4th Sep, 2026, 12:00 PM – 2PM only
Venue: Netsmatrz Twin Tower, alpha, plot no. I-55 & I-56, IT City RD, Sector 83, JLPL Industrial Area, Sahibzada Ajit Singh Nagar, Punjab 140306
Location: https://maps.app.goo.gl/3PyaTENHCSA32DSz7
Profile : Customer care executive(Work from office)
Contact Person: Shrey Sharma(7 9 8 8 2 3 9 3 8 5), If anyone ask you for reference please tell them that HR Shrey called you . Please Ignore if you have already given interview in last 30 days .Once you reach at security desk at 2nd floor drop me a msg or call .
To ensure a smooth and seamless process, please carry the following mandatory documents (Soft Copies/Physical Copies):
- Updated Resume (Physical copy only)
- Aadhaar Card
- PAN Card
- 10th Marksheet
- 12th Marksheet
- UAN Number
- Previous Employment Proofs
➢ If you are currently not working,
- Please provide Experience letter+ 3 month pay slips.
- In case, if the experience letter is not available- (offer Letter+ last 3-month pay slips + resignation proof / 3payslip+FnF Slip)
➢ Currently employed candidates are required to submit – offer Letter+ last 3-month pay slips + post offer candidate must submit the resignation proof & Experience letter after F&F Clearance.
What to Expect – Interview Process:
1 TA Interview
2.Operations (Ops) Round (Based on TA interview feedback) 3. Assessment
and documentation.
4.Offer & BGV (After completion of all the formalities)
Job Type: Full-time
Pay: ₹32,000.00 - ₹36,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Application Question(s):
- Are you comfortable in work from office profile?
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
Work Location: In person
