Chennai Tamil Nadu Fidel technology solutions Jobs – 1 Open Jobs Today

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Technical Support Executive
Fidel technology solutions pvt ltd —Chennai, Tamil Nadu
Hiring for freshers and Tamil speaking candidates. Ticketing & Documentation: Log all customer interactions, track support cases, and help maintain knowledge…
₹15,323.54 - ₹55,787.66 a month
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Technical Support Executive
Technosphere Solutions —Purasawalkam, Chennai, Tamil Nadu
A minimum of 1 Yr hands-on experience in implementation & technical support activities related to desktop/server support/ endpoint protection/ network security…
₹20,000 - ₹35,000 a month
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fidel technology solutions jobs near chennai tamil nadu

Customer Interaction: Handle incoming support queries via phone, email, or live chat, ensuring high customer satisfaction and timely resolutions.
Technical Troubleshooting: Diagnose and repair hardware and software faults, and resolve basic network or application connectivity issues.
Ticketing & Documentation: Log all customer interactions, track support cases, and help maintain knowledge base articles or procedural documents.
System Maintenance: Install and configure operating systems, set up new user accounts, and support the rollout of new software.
Qualifications & RequirementsEducation: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Skills: Strong analytical thinking, active listening, and proven ability to explain complex technical concepts in simple terms.
Knowledge: Familiarity with operating systems (Windows, macOS), networking principles, VPNs, and CRM or ticketing tools (like Zendesk or Jira).
Soft Skills: Excellent problem-solving abilities, patience in dealing with frustrated users, and the ability to multitask in high-pressure environments.
Hiring for freshers and Tamil speaking candidates

Pay: ₹15,323.54 - ₹55,787.66 per month

Work Location: In person