Chennai Tamil Nadu Language specialist Jobs – 232 Open Jobs Today

Service Management Specialist
OEConnection —Chennai, Tamil Nadu
- Weekend availability
- English
- Analysis skills
- Bachelor's degree
10d
Documentation Specialist
Solarrun —Chennai, Tamil Nadu
- ₹20,000 - ₹25,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
3d
Application Development Specialist
TD Synnex —Chennai, Tamil Nadu
- Full-time
- Computer Science
- Administrative experience
- Bachelor's degree
Specialist- Corporate Communications
Nordex SE —Chennai, Tamil Nadu
- Spanish
- Marketing
- English
L3 Application Support Specialist
ISS —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Computer Science
- DevOps
Operations Specialist
OEConnection —Chennai, Tamil Nadu
- Weekend availability
- Azure
- DevOps
- English
10d
Customer Success Specialist
Cavintek Software —Chennai, Tamil Nadu
- Software troubleshooting
- English
- Communication skills
QA Analyst
Barclays —Chennai, Tamil Nadu
- English
- Financial services
- Communication skills
3d
Salesforce Apex Technical Specialist - Lightning framework and administration
HCLTech —Chennai, Tamil Nadu
- Salesforce
- Communication skills
12d
Implementation specialist/Onboarding specialist
CustomerLabs —Chennai, Tamil Nadu
- Full-time
- English
- SQL
- JavaScript
3d
AP & AR Specialist
Valsoft Corporation —Chennai, Tamil Nadu
- Hybrid work
- Microsoft Excel
- Finance
- Analysis skills
Quick apply
Internal Technical Content Specialist, CS Global Office
Denodo —Chennai, Tamil Nadu
- Computer Science
- B.Sc
- Windows
Support Specialist
Komodo Health —Chennai, Tamil Nadu
- Hybrid work
- Google Suite
- English
- SQL
Quick apply
Centre Manager
Amar Seva Sangam —Chennai, Tamil Nadu
- ₹40,000 a month
- Full-time
- Management
- English
- Master's degree
Training Coordinator
DHL —Chennai, Tamil Nadu
- Microsoft Powerpoint
- Microsoft Excel
- English
- Health insurance
Sourcing Specialist - HR
Desirous Global Consulting —Chennai, Tamil Nadu
- ₹3,00,000 - ₹5,00,000 a year
- Full-time
- English
- Bachelor's degree
- Manufacturing
Home tutoring
AGARAM COACHING CENTRE —Chennai, Tamil Nadu
- ₹7,000 - ₹20,000 a month
- Part-time
- English
- 12th Pass
- Travel
- Flexible schedule
Quick apply
13d
Senior Mainframe Technical Specialist - Cobol, DB2, VSAM, JCL, CICS
HCLTech —Chennai, Tamil Nadu
- Software troubleshooting
- Analysis skills
- Communication skills
6d
Sales Support Specialist
Maersk —Chennai, Tamil Nadu
- Full-time
- Sales
- English
- Analysis skills
4d
RPA UI Path Specialist
KLA —Chennai, Tamil Nadu
- Full-time
- Computer Science
- Databases
- SQL

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Service Management Specialist

OEConnection -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time
10 days ago

Qualifications

Incident management
IT service management
English
Analysis skills
Bachelor's degree
ITIL
IT
Problem management
AI
Communication skills
Analytics

Full job description

Job Summary/Objective
Coordinates the operational execution of technology processes in accordance with the Service Management Model, and with a focus on core functions such as Incident Management, Problem Management, Change Management, Service Level Management, and Continual Service Improvement.

Key Responsibilities & Duties (essential to the job)
1. Leads and coordinates the end-to-end Incident and Major Incident Management process, including stakeholder communications, escalation management, and service restoration, acting as the central point of coordination during high-priority incidents.
2. Facilitates Major Incident and Post Incident Reviews (PIRs), reviews production incidents for root cause, and drives problem management with corrective and preventive actions to reduce recurring incidents and improve service stability.
3. Identifies, designs, and implements AI-enabled and intelligent automation solutions across Service Management processes, including their governance and continuous improvement, to improve operational efficiency, service quality, and user experience.
4. Develops and maintains operational dashboards, KPIs, and service health and trend reporting; ensures metrics are monitored and that incident, problem (RCA), service request, and SLA reports are produced, distributed, and utilized by management and Technology Leadership.
5. Coordinates and supports 24x7 operational service management activities, ensuring effective handovers, follow-the-sun support alignment, and adherence to established support models.
6. Works with cross-functional teams, Process and IT Owners, and stakeholders to define, implement, and
continuously improve ITSM/ITIL processes, standards, and methodologies across all lines of business, ensuring they are understood and adhered to.
7. Identify integration points with other processes; ensures all integrated processes are fully documented and accessible in a repository for teams and other desired stakeholders.
8. Conducts periodic training, and awareness sessions related to ITSM process and best practices.
9. Maintains day-to-day responsibility for the ownership and resolution of Service Management issues.
10. Defines, analyzes, and reviews actual performance against defined Service Level Agreements (SLAs), driving improvement.
11. Performs ITSM audits and publishes results to stakeholders.
12. Owns and drives projects/initiatives.

Education
A bachelor’s degree from an accredited college or university is required, with a focus in computer science or related discipline. In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered as a substitute for the degree.

Experience, Skills and Key Competencies
At least 8 years of general technology experience, and 5+ years of Information Technology Service Management. Must hold good knowledge on tools and methodologies used for the adoption and governance of standardized and best practices in executing technology operations/services.
Knowledge of Incident and Major Incident Management, Problem Management, Change Management, and ITIL service lifecycle practices.

Understanding of Artificial Intelligence (AI), Generative AI, automation platforms, workflow orchestration, and their application within IT Service Management processes.

Experience with ITSM platforms, reporting tools, workflow automation technologies, and service performance analytics.
Strong analytical and data interpretation skills with the ability to identify trends, risks, and service improvement opportunities.
Ability to effectively manage high-severity incidents and coordinate cross-functional teams during critical service disruptions.
ITIL V4 Mandatory

Experience, Skills and Key Competencies (continued)
Must also be able to demonstrate the following skills and abilities:

Strong verbal and written communication skills, with the ability to effectively tailor communications to a specific audience or call to action.
Can apply principles of analytical thinking to define problems, collect data, establish facts, draw valid conclusions, consider options, and recommend solutions based on all considerations.
Strong interpersonal skills, and able to develop collaborative working relationships across all stakeholders.
Comfortable working both independently and in a diverse team setting.

Special Position Requirements

Must be willing to participate in a 24x7 global support model, including on-call responsibilities, shift rotations, weekend coverage, and support during critical business events as required.
Ability to respond to and coordinate critical incidents outside normal business hours when required.
Must be able to read, write, understand, and fluently speak in the English language.
Must be flexible and can work different shift hours as business needs require.

Apply Now

Refine Your Search

language specialist jobs in chennai tamil nadu

Service Management Specialist

Documentation Specialist

Application Development Specialist

Specialist- Corporate Communications

L3 Application Support Specialist

Operations Specialist

Customer Success Specialist

QA Analyst

Salesforce Apex Technical Specialist - Lightning framework and administration

Implementation specialist/Onboarding specialist

AP & AR Specialist

Internal Technical Content Specialist, CS Global Office

Support Specialist

Centre Manager

Training Coordinator

Sourcing Specialist - HR

Home tutoring

Senior Mainframe Technical Specialist - Cobol, DB2, VSAM, JCL, CICS

Sales Support Specialist

RPA UI Path Specialist

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