chennai tamil nadu quality analyst rcm Jobs – 24 Open Jobs Today

CX Support Analyst
Athenahealth —Chennai, Tamil Nadu
- Full-time
- Bachelor's degree
- Communication skills
- Health insurance
Operation Transactions Analyst
Athenahealth —Chennai, Tamil Nadu
- Full-time
- Bachelor's degree
- Health insurance
Senior Quality Analyst
Athenahealth —Chennai, Tamil Nadu
- Full-time
- Bachelor's degree
- Health insurance
9d
Configuration Enablement Analyst
Athenahealth —Chennai, Tamil Nadu
- Full-time
- Bachelor's degree
- AI
- Communication skills
- Health insurance
14d
Regulatory Compliance Analyst
Accenture —Chennai, Tamil Nadu
- Full-time
- English
- Bachelor's degree
- Agile
Quality Analyst- AR
MedExpert Billing and Consulting —Chennai, Tamil Nadu
- Microsoft Excel
- Analysis skills
- Mentoring
Quick apply
5d
Manager Quality
MedExpert Billing and Consulting —Chennai, Tamil Nadu
- Bachelor's degree
- Communication skills
Quick apply
1d
Lead - Business Analyst
Neurealm —Chennai, Tamil Nadu
- ₹10,00,000 - ₹12,00,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- EMR systems
2d
AR Analyst
ANAND TECHVERCE —Mandaveli, Chennai, Tamil Nadu
- ₹18,000 - ₹30,000 a month
- Full-time
- Analysis skills
- In-person
- Communication skills
- Paid sick time
Quick apply
Quality Analyst- Billing and Coding
MedExpert Billing and Consulting —Chennai, Tamil Nadu
- Microsoft Excel
- Analysis skills
- Mentoring
Quick apply
5d
Quality Controller – AR Caller/ AR Analyst - Chennai
Medical Billing Wholesalers —Chennai, Tamil Nadu
- Email
- Typing
- Communication skills
AR Analyst
Tekessence Software Solutions —Kodambakkam, Chennai, Tamil Nadu
- ₹25,000.00 - ₹38,789.98 a month
- Full-time
- Analysis skills
- Bachelor's degree
- In-person
Quick apply
8d
Project Manager
Desirous Global Consulting —Chennai, Tamil Nadu
- ₹12 - ₹17 an hour
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
Developer
Barclays —Chennai, Tamil Nadu
- SQL
- Analysis skills
- Bachelor's degree
Assistant Manager- Qaulity
MedExpert Billing and Consulting —Chennai, Tamil Nadu
- Bachelor's degree
- Communication skills
Quick apply
1d
Medical Coder/ Senior Medical Coder – Emergency Department
Medical Billing Wholesalers —Chennai, Tamil Nadu
- Email
- Health insurance
Medical Coding - Denial (Certified / Non Certified)
Medical Billing Wholesalers —Chennai, Tamil Nadu
- Email
Medical Coder/ Senior Medical Coder – E&M
Medical Billing Wholesalers —Chennai, Tamil Nadu
- Email
- Health insurance
Medical Coder/ Senior Medical Coder – IPDRG
Medical Billing Wholesalers —Chennai, Tamil Nadu
- Email
- Health insurance
Certified Medical Coder/ Senior Medical Coder
Medical Billing Wholesalers —Chennai, Tamil Nadu
- Email

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CX Support Analyst

Athenahealth -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time

Benefits

Health insurance

Qualifications

Revenue cycle management
Spark
Bachelor's degree
Customer support
Communication skills

Full job description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

CX Support Analyst

This role helps ensure customers receive timely, accurate support that improves their experience with athenahealth solutions based in Chennai, India.

The position supports workflows related to US healthcare and RCM, with an emphasis on clear communication, accurate analysis, and effective follow-through. This role reports to the CX Support Manager.

Team summary
Customer Experience (CX) team in athena plays a critical role in bridging customers (providers, payers, patients) with the product and internal teams. Their function goes beyond support—it’s about ensuring smooth adoption, satisfaction, and continuous improvement.As the first line of support the expectation is Resolve product issues related to workflows such as scheduling, billing, EHR usage, claims, etc.Manages tickets, escalations, and SLAs to ensure timely resolution and provide world class experience to our customers.

Essential Job Responsibilities

Resolve customer support requests by investigating issues and providing accurate, timely responses.
Analyze customer problems related to US healthcare and RCM workflows to identify likely causes and next steps.Document case details, findings, and resolutions in support systems to maintain complete records.
Collaborate with internal teams to route issues, gather information, and support resolution efforts.Monitor support queues and case status to help ensure requests are handled within expected timelines.
Communicate clearly with customers and internal partners to set expectations and share progress updates. Review support trends to identify recurring issues and share observations that may improve service quality.
Apply AI tools to help organize information, summarize case notes, and improve productivity while continuing to learn new AI tools as they become available. Support process improvements that strengthen the customer support experience and increase operational consistency.

Additional Job Responsibilities

Assist with customer follow-up as needed to confirm resolution or gather additional details.
Participate in team meetings, calibration sessions, and knowledge-sharing activities.
Contribute to testing or validation of support-related changes and enhancements.
Help maintain support documentation, reference materials, and internal knowledge resources.Escalate complex issues when additional investigation or specialized input is required.
Support onboarding or cross-training efforts by sharing process knowledge.
Identify opportunities to improve case handling efficiency or reduce repeat contacts.Perform other related duties as assigned.

Expected Education & Experience

Bachelor’s degree in Business, Healthcare Administration, Communications, or a related field, or equivalent practical experience.
1 to 4 years of experience in customer support, healthcare operations, revenue cycle management, or a related role.
Working knowledge of US healthcare processes, terminology, or workflows.
Working knowledge of RCM concepts and support-related use cases. Ability to investigate issues using structured problem-solving and sound judgment.
Strong written and verbal communication skills for customer and internal partner interactions .Experience documenting cases or maintaining records in a support or service management system.
Comfort using AI-enabled tools to improve productivity, organize information, and support day-to-day work.

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers

https://www.athenahealth.com/careers/equal-opportunity

Apply Now

Refine Your Search

quality analyst rcm jobs in chennai tamil nadu

CX Support Analyst

Operation Transactions Analyst

Senior Quality Analyst

Configuration Enablement Analyst

Regulatory Compliance Analyst

Quality Analyst- AR

Manager Quality

Lead - Business Analyst

AR Analyst

Quality Analyst- Billing and Coding

Quality Controller – AR Caller/ AR Analyst - Chennai

AR Analyst

Project Manager

Developer

Assistant Manager- Qaulity

Medical Coder/ Senior Medical Coder – Emergency Department

Medical Coding - Denial (Certified / Non Certified)

Medical Coder/ Senior Medical Coder – E&M

Medical Coder/ Senior Medical Coder – IPDRG

Certified Medical Coder/ Senior Medical Coder

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