Chennai Tamil Nadu Technical support team leader Jobs – 902 Open Jobs Today

IT Service Desk Team Leader
QRight Solutions —Chennai, Tamil Nadu
- ₹30,00,000 - ₹35,00,000 a year
- Full-time
- Computer Science
- Customer service
- Analysis skills
Quick apply
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Advanced Technical Support Engineer
Sectigo —Chennai, Tamil Nadu
- ₹9,00,000 a year
- Weekend availability
- Computer Science
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Quick apply
Senior Team Lead, Managed Services Operations
NTT DATA —Chennai, Tamil Nadu
- Full-time
- Bachelor's degree
- Team management
- Mentoring
4d
Delivery Manager II
UST —Chennai, Tamil Nadu
- Master's degree
- Project management
- Presentation skills
Quick apply
Work Force Management - Reporting Professional
Gainwell Technologies —Chennai, Tamil Nadu
- Microsoft Excel
- Analysis skills
- Bachelor's degree
- Health insurance
13d
NPI Team Leader
Caterpillar —Chennai, Tamil Nadu
- Full-time
- Customer service
- Engineering
- Master's degree
6d
Customer Success & Operations Manager - UK Voice
GNB Property —Chennai, Tamil Nadu
- ₹75,000 - ₹90,000 a month
- Full-time
- Microsoft Excel
- Management
- Customer service
- Food provided
Quick apply
Technical Support Specialist
Sectigo —Chennai, Tamil Nadu
- Weekend availability
- Computer Science
- Software troubleshooting
- Word processing
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Learning & Delivery Operations Lead
Schneider Electric —Chennai, Tamil Nadu
- Online application
- Microsoft Excel
- English
- Microsoft Office
- Flexible schedule
4d
Management Trainee- Global Operations & PMO
GlobalXperts Technology Pvt Ltd —Perungudi, Chennai, Tamil Nadu
- ₹20,000 - ₹30,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
6d
Manager - Admin
BOT VFX (INDIA) PRIVATE LIMITED —Chennai, Tamil Nadu
- Engineering
- Project management
- Bachelor's degree
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Technical Lead
Cognizant —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Analysis skills
- Travel
- No travel
11d
ServiceNow Project Manager II
UST —Chennai, Tamil Nadu
- Azure
- PMP
- AWS
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Business Analyst-Core Banking
CGI —Chennai, Tamil Nadu
- Full-time
- Oracle
- English
- Databases
- Paid time off
Quick apply
6d
Technical Support Specialist
Kone —Chennai, Tamil Nadu
- Full-time
- English
- Master's degree
- Electrical experience
11d
Team Leader Back Office
DHL —Chennai, Tamil Nadu
- Sales
- Salesforce
- English
- Health insurance
- Paid time off
L3 Application Support Specialist
ISS —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Computer Science
- DevOps
Lead Logistics Customer Experience and Operations Specialist
Maersk —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
3d
FBS Production Support Analyst
Capgemini —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- English
- Java
- 12th Pass
- Paid time off
Quick apply
Senior Manager - Systems and Information Management
Wood —Chennai, Tamil Nadu
- Full-time
- Engineering
- Project management
- Bachelor's degree
- Health insurance
11d

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IT Service Desk Team Leader

QRight Solutions
Chennai, Tamil Nadu

Quick apply

Job details

Full-time
₹30,00,000 - ₹35,00,000 a year
14 days ago

Qualifications

BCS
ITIL Certification
Operating systems
Computer Science
Customer service
Technical support
Analysis skills
Supervising experience
Bachelor's degree
Computer hardware
Mentoring
SharePoint
Communication skills
CompTIA A+
Mobile devices

Full job description

QRight Solutions is looking for Sr System Administrator / Sr IT Service Desk Engineer profiles for a US based client at Chennai (only IMMEDIATE JOINERS)

Please share the profiles to

Designation : System Administrator

Education : any IT related degree with ITIL certification

Experience : 15+ years of IT systems exp

Pay : 30 – 35 LPA

Location : Chennai (US shift)

Supervisory Responsibilities

Supervise, coach, and develop Desktop Support Analysts and additional Service Desk/NOC staff, including team members based in India.
Set daily priorities for the team, balance workload across the queue, and provide hands-on technical guidance on escalated or complex issues.
Support onboarding, training, and performance feedback for support staff as the Service Desk and NOC team grows.
Manage and continuously improve the service desk ticket queue, ensuring tickets are triaged, assigned, and resolved within SLA targets.
Coordinate closely with onsite field teams to align on incident handling, project work, and client priorities across locations and time zones.

Essential Responsibilities and Duties

Provide onsite IT support to local offices in Chennai, in addition to remote support for other locations.
Diagnose, document, and resolve IT hardware and software issues within allocated timelines, and serve as an escalation point for issues Desktop Support Analysts are unable to resolve.
Configure, administer, and optimize ConnectWise (or an equivalent PSA platform) for ticketing, workflows, reporting, and service desk queue management.
Liaise with 3rd party providers and vendors for resolution of customer incidents.
Serve as a primary point of contact for clients, communicating proactively and professionally on the status of their IT requests, incidents, and projects.
Create user accounts and manage access controls within Microsoft 365.
Oversee the staging, configuration, and deployment of computer systems, tablets, phones, and peripherals.
Listen to, understand, and interpret customer requirements to propose solutions that enable the business to be more efficient.
Present to and educate customers on IT digital solutions, processes, and tools to increase their efficiency.
Create and maintain documentation for customers and IT support processes within Kaseya IT Glue, including team procedures and knowledge base articles.
Assist in infrastructure setup and projects, including network devices, physical security systems, modern meeting rooms, and other emerging technologies.
Manage small- to mid-scale IT systems deployment projects, including coordinating assignments across the team.
Maintain the security of IT systems per company guidelines and industry best practices.
Comply with company and customer safety and PPE requirements.

Qualifications and Experience

Associate's or Bachelor's degree in Computer Science or an IT-related discipline, or a minimum of 15+ years of equivalent experience in IT systems, including experience mentoring or leading technical staff.
CompTIA A+ and Network+ certifications preferred; ITIL Foundation a plus.
Prior experience supervising, leading, or mentoring a technical support team strongly preferred.
Hands-on experience configuring and working within ConnectWise or a comparable PSA platform required.
Experience with Kaseya IT Glue or a comparable IT documentation platform preferred.
Strong technical knowledge of computer hardware, mobile devices, software, networks, and modern operating systems.
Experience installing, configuring, and administering the Microsoft 365 suite, including Teams, OneDrive, SharePoint, and user/access management.
Excellent problem-solving and analytical skills, with the ability to translate technical issues into clear, client-friendly communication.
Outstanding verbal and written communication and customer service skills; comfortable serving as a daily point of contact for clients.
Attention to detail and the ability to manage multiple assignments simultaneously in a fast-paced environment while directing the work of others.
Experience coordinating with or managing distributed/remote team members across locations or time zones is a plus.
Willing to learn new technologies, stay current with industry trends, and pursue additional technical certifications.

Pay: ₹3,000,000.00 - ₹3,500,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

technical support team leader jobs in chennai tamil nadu

IT Service Desk Team Leader

Advanced Technical Support Engineer

Senior Team Lead, Managed Services Operations

Delivery Manager II

Work Force Management - Reporting Professional

NPI Team Leader

Customer Success & Operations Manager - UK Voice

Technical Support Specialist

Learning & Delivery Operations Lead

Management Trainee- Global Operations & PMO

Manager - Admin

Technical Lead

ServiceNow Project Manager II

Business Analyst-Core Banking

Technical Support Specialist

Team Leader Back Office

L3 Application Support Specialist

Lead Logistics Customer Experience and Operations Specialist

FBS Production Support Analyst

Senior Manager - Systems and Information Management

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