Job Title: Energy Inbound Sales Specialist
Location: Janakpuri East, New Delhi
Company: Teleminds Infotech Pvt. Ltd.
Shift Timings: 4:30 AM to 2:30 PM
Working Days: Monday to Friday (Saturday Half Day)
Employment Type: Full-Time, On-Site
Industry: Energy, Telecoms, Insurance, B2B SaaS & IT
Market: Australia
Salary: ₹3 LPA – ₹4.20LPA+ Uncapped Incentives
Who We Are:
Teleminds Infotech Pvt. Ltd., incorporated in 2012, is a leading Business Process Outsourcing (BPO) company serving a diverse portfolio of clients across Australia, particularly in the telecom and energy sectors. With its head office in Kolkata and an additional office in Delhi, Teleminds has grown to a strength of 600+ employees.
We combine advanced technology, industry expertise, and customer-centric solutions to help businesses overcome complex challenges, enhance productivity, and accelerate growth. Our commitment to excellence extends to both our clients and employees, fostering a collaborative and high-performance work environment.
Role Overview:
We are looking for a highly motivated and customer-focused Energy Inbound Sales Specialist to handle inbound enquiries from customers in the Australian energy market. The successful candidate will be responsible for understanding customer needs, recommending suitable electricity and gas plans, driving sales conversions, and delivering an outstanding customer experience.
Key Responsibilities
- Handle inbound customer enquiries related to electricity and gas services in the Australian market and understand customer requirements and recommend suitable energy plans and solutions.
- Convert inbound enquiries into successful sales while consistently achieving sales targets and KPIs.
- Clearly explain energy plans, pricing structures, contract terms, benefits, and
- promotional offers.
- Ensure all sales conversations are conducted in accordance with Australian energy industry regulations, compliance requirements, and ethical selling practices.
- Obtain and record customer consent where required and provide all mandatory disclosures during the sales process.
- Identify opportunities to upsell and cross-sell relevant energy products and services and deliver exceptional customer service and maintain high customer satisfaction levels.
- Handle customer queries, concerns, and objections professionally and effectively.
- Adhere to Australian Energy Regulator (AER) guidelines, company policies, and campaign-specific compliance requirements.
- Follow approved sales scripts, verification processes, disclosure requirements, and quality standards.
- Ensure all customer interactions are transparent, accurate, and compliant with regulatory obligations and maintain accurate customer records and update CRM systems in a timely manner.
- Participate in call monitoring, compliance audits, coaching sessions, and quality reviews.
- Promptly identify and report any compliance risks, customer complaints, or process breaches. Maintain high standards of professionalism, data privacy, and customer confidentiality.
- Consistently meet or exceed daily, weekly, and monthly sales and performance targets.
- Maintain productivity, call quality, and adherence standards.
- Keep accurate records of sales activities and customer interactions.
- Collaborate with Team Leaders and Management to achieve campaign goals and business objectives.
- Actively participate in training sessions, compliance refreshers, and performance improvement initiatives.
Pre-Requisites
- Minimum 1–3 years of experience in Inbound Sales, Energy Sales, Telecom Sales, Utilities, or BPO Sales.
Benefits
- Competitive salary with performance-based incentives.
- Uncapped earning potential through attractive incentive structures.
- Professional development and career growth opportunities.
- Job stability with a company operating successfully for over a decade.
- Free Pick-Up Service from home.
- Free meals provided.
- PF and ESIC benefits.
- Regular team outings, rewards, and employee engagement activities.
- Supportive and growth-oriented work environment.
How to Apply
Interested candidates are requested to call or WhatsApp their resume to:
9599833147
8895640889
Teleminds Infotech Pvt. Ltd. is an equal opportunity employer. We welcome applications from all qualified candidates and make hiring decisions based solely on merit, qualifications, and business requirements.
- Experience working on Australian energy campaigns will be highly preferred.
- Excellent communication and persuasion skills.
- Strong customer service and relationship-building abilities.
- Ability to understand customer needs and close sales effectively.
- Familiarity with CRM systems and sales tools.
- Target-driven mindset with a passion for sales.
- Ability to work in a fast-paced environment.
- Graduate candidates preferred.
Pay: ₹22,000.00 - ₹35,000.00 per month
Work Location: In person
