Dera Bassi Punjab Senior customer support representative Jobs – 5 Open Jobs Today

Senior Customer Support Representative
Fitelo —Chandigarh, Chandigarh
- ₹11,765.91 - ₹25,000.00 a month
- Full-time
- Customer service
- Bachelor's degree
- Team management
- Paid time off
- Flexible schedule
Quick apply
14d
Senior Territory Service Representative : AMY
DHL —Ambala, Haryana
- Weekend availability
- Up to 50% travel
- Customer service
- English
- Health insurance
- Paid time off
6d
Travel Specialist / Sr. Travel Specialist
Antilog Vacations —Panchkula, Haryana
- Management
- Sales
- English
Customer Care Executive
Everise —Mohali, Punjab
- ₹30,000 - ₹36,000 a month
- Weekend availability
- Bilingual
- Spanish
- Customer service
- Health insurance
- Work from home
Quick apply
18h
Office Coordinator
Goka Cattle Feed Pvt Ltd —Mohali, Punjab
- ₹15,000 - ₹25,000 a month
- Full-time
- In-person
Quick apply
4d

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Senior Customer Support Representative

Fitelo
Chandigarh, Chandigarh

Quick apply

Job details

Permanent | Full-time
₹11,765.91 - ₹25,000.00 a month
14 days ago

Benefits

Provident Fund
Paid time off
Flexible schedule
Paid sick time

Qualifications

Customer service
Assistant manager experience
Bachelor's degree
Team management
Customer relationship management
Relationship management
Customer support
Business Administration
Leadership
Communication skills
Time management

Full job description

Job Overview:

We are seeking a dynamic and experienced Assistant Manager to lead and support the Relationship Manager (RM) team within our customer support department. The ideal candidate will have a strong background in customer service and team management, with a focus on fostering strong client relationships in the healthcare industry. You will ensure that your team delivers top-notch support, resolves client concerns, and maintains long-term partnerships.

Key Responsibilities:

Client Relationship Management: Foster strong, long-term relationships with healthcare clients by ensuring high-quality service, managing escalations, and resolving concerns. Performance Monitoring: Track and report on key performance indicators (KPIs), including customer satisfaction (CSAT), ticket resolution, and response times.
Process Improvement: Identify and implement process improvements within the RM team to enhance service efficiency and client satisfaction.

Collaboration: Work closely with internal departments, including operations, sales, and product teams, to ensure smooth communication and issue resolution.

Training & Development: Organize regular training sessions for the RM team to keep them updated on industry standards, new products, and service techniques.

Reporting: Provide regular updates and reports to senior management on team performance, client feedback, and operational challenges.

Customer Feedback: Collect and analyze feedback from healthcare clients to improve services and identify areas for growth.

Requirements:

Experience: 1+ years of experience in customer support, client relationship management, or healthcare-related services, with at least 1 year in a supervisory or managerial role.

Education: Bachelor’s degree in healthcare management, business administration, or a related field.

Healthcare Knowledge: Familiarity with the healthcare industry and its regulations, customer service standards, and client needs.

Leadership Skills: Strong leadership and motivational skills with the ability to manage and develop a high-performing team.

Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with both clients and internal stakeholders.

Problem-Solving Skills: Proactive approach to identifying and resolving client and operational issues.

CRM Proficiency: Experience with customer relationship management (CRM) software, such as Kapture or similar, is preferred.

Desired Skills:

Empathy and patience in dealing with healthcare clients.

Ability to manage multiple priorities and work under pressure.

Strong organizational and time-management skills.

Benefits:

Competitive salary and performance-based bonuses.

Opportunities for growth and professional development.

Job Types: Full-time, Permanent

Pay: ₹11,765.91 - ₹25,000.00 per month

Benefits:

Flexible schedule
Paid sick time
Paid time off
Provident Fund

Application Question(s):

How much team handling experience you have ?

Experience:

total work: 1 year (Preferred)

Work Location: In person

Quick apply

Refine Your Search

senior customer support representative jobs in dera bassi punjab

Senior Customer Support Representative

Senior Territory Service Representative : AMY

Travel Specialist / Sr. Travel Specialist

Customer Care Executive

Office Coordinator

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