Ernakulam District Kerala Front office associate Jobs – 3 Open Jobs Today

Front Office Associate
Chakolas Pavilion - Hotel & Convention Center —Kalamassery, Kochi, Kerala
- ₹20,000 - ₹25,000 a month
- Full-time
- English
- 12th Pass
- Bachelor's degree
- Health insurance
- Cell phone reimbursement
Quick apply
11d
Front Office Associate (FOA)
CASTELO INN —Nedumbassery, Kochi, Kerala
- ₹15,000 - ₹20,000 a month
- Weekend availability
- Hospitality
- Customer service
- English
Quick apply
Front Office Associate
Fajo Homes —Angamali, Kerala
- ₹10,000 - ₹15,000 a month
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply

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Front Office Associate

Chakolas Pavilion - Hotel & Convention Center
Kalamassery, Kochi, Kerala

Quick apply

Job details

Full-time
₹20,000 - ₹25,000 a month
11 days ago

Benefits

Provident Fund
Health insurance
Cell phone reimbursement
Food provided
Paid sick time

Qualifications

English
Sales
12th Pass
Nepali
Bachelor's degree
Phone etiquette
Communication skills

Full job description

Position Summary

Represents the hotel to the guest throughout all stages of the guest's stay. Determinate's a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.

Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.

Duties And Responsibilities

Register guests and assigns rooms. Accommodates special requests whenever possible.
Assists in pre-registration and blocking of rooms for reservations.
Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
Understands room status and room status tracking.
Knows room locations, types of rooms available, and room rates.
Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Knows the location and types of available rooms as well as the activities and services of the property.
Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
Knows how to use front office equipment.
Process guest check-outs.
Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
Follows procedures for issuing and closing safe deposit boxes used by guests.
Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
Uses proper telephone etiquette.
Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc.
Advise guest of any messages, mail, etc. received for them.
Communicate services and amenities of the hotel to guests.
Direct Bell Person to escort guest and transport their luggage to the room.
Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
Attends department meetings.
Reports any unusual occurrences or requests to the manager or assistant manager.
Knows all safety and emergency procedures.
Maintains the cleanliness and neatness of the front desk area.
Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

Prerequisites: A positive attitude and excellent communication skills. Experience of motivating and leading a winning team. Ability to remain calm whilst under pressure. Knowledge of Property Management System is an advantage.

Education: High school graduate (+2) or equivalent. Must speak, read. write, and understand Nepali and English.

Experience: Minimum 2 to 3 years work experience as Front Office Associate / Front office cashier in a hotel.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement
Food provided
Health insurance
Paid sick time
Provident Fund

Work Location: In person

Quick apply

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