Service Delivery Manager - F&A - AP
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
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Job Description
Inviting applications for the role of Sr. Manager Customer service The person is responsible for ensuring high levels of customer satisfaction by supervising daily operations and supporting the service team. They handle escalated customer issues provide solutions and maintain service quality standards. The role requires strong communication leadership and problem-solving skills. Additionally they assist in training staff monitoring performance and implementing process improvements to enhance the overall customer experience Key Responsibilities: - Process customer orders returns and exchanges accurately in ERP/CRM systems - Support sales representatives with quotations product information and account management - Handle customer inquiries via phone/email and resolve issues promptly - Coordinate with logistics inventory and finance teams to ensure timely order fulfillment - Maintain customer records pricing details and contract information - Assist in upselling/cross-selling relevant products and services - Monitor order status and proactively communicate updates to customers and sales teams - Required Skills: - Bachelors degree or equivalent experience - Strong communication and interpersonal skills - Proficiency in CRM/ERP systems (e.g. - SAP Salesforce) and MS Office - Problem-solving mindset with attention to detail - Ability to manage multiple priorities in a fast-paced environment - Customer satisfaction: Ensure customer inquiries and issues are resolved promptly and effectively maintaining high levels of customer satisfaction. - Process improvement: Identify opportunities for process enhancements and implement strategies to optimize service delivery. - Reporting: Prepare and present regular reports on team performance customer feedback and operational challenges to senior management. - Skills: Strong leadership communication and problem-solving skills. - Proficiency in CRM software and call center technologies. - Attributes: Ability to work under pressure manage multiple priorities and adapt to changing business needs. - Experience: Relevant experience in a supervisory role within customer service or call
Qualifications
Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance
Certifications
Accounts Payable Certification - F-TecF-Tec
Required Skills
Accounting, Accounts Payable Process, Audit Responses, Banking Capital Markets, Change Management, Client Relations, Critical Thinking, Document Management, Electronic Data Interchange (EDI), Energy Work, Exception Processing, Expenses, External Reporting, Help Desk Support, Invoice Payments, Monthly Close Process, People Leadership, Risk Management, RPA Commercials and AOI, Stakeholder Management, Statistical Models, Supplier Accounts, Supplier Management, Vendor Master Data
Language
English
Language Proficiency -
Advanced - C1
Additional Job Location -
Job Type
Regular
Master Skill List -
F&A - AP
Remote Type -
Office
Work Shift -
Night Job (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
