About the Role
Dash Technologies is a US-headquartered software services company building AI-first solutions for healthcare and enterprise clients. We are looking for a Director of Engineering who can lead both technical engineering excellence and delivery execution in a fast-paced services environment — with deep fluency in the US healthcare ecosystem.
This is the senior-most engineering and delivery role in the organization. It reports directly to the CEO, and the entire engineering and delivery organization — approximately 130 team members (direct and indirect reports) — reports into this role, including 12–15 US-based team members managed remotely from India. The role owns a portfolio of approximately 20 customers, of which five are blue-chip accounts requiring direct engagement with client CEOs and CIOs. The portfolio is approximately 70% US healthcare engagements and 30% other technology engagements.
This role is a member of the company's leadership team and participates in all monthly and quarterly business reviews. This is not a 9-to-5 job — it demands an always-on ownership mindset, with genuine care for customers and an unwavering commitment to delivery.
This role is responsible for building AI-first engineering capabilities while ensuring high-quality, predictable delivery across multiple US client engagements. The ideal candidate is a hands-on engineering leader with strong delivery discipline, proven US healthcare domain experience, and exceptional people and client management skills — the ability to build genuine, lasting relationships with team members, clients, and senior client executives is mandatory for success in this role.
Key Responsibilities:
Engineering Leadership
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Lead the entire engineering and delivery organization — approximately 130 direct and indirect reports, including engineering managers, tech leads, and delivery teams
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Directly manage 12–15 US-based team members from India, ensuring cohesion, accountability, and performance across geographies
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Lead architecture, design, and development of scalable, secure, high-quality software systems
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Establish and enforce engineering best practices across teams
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Mentor engineering managers, tech leads, and senior developers
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Ensure strong code quality, system performance, and reliability
Healthcare Domain Leadership
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Bring a working understanding of the US healthcare innovation value chain — providers, payers, MedTech, digital health, and life sciences
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Guide teams building on and integrating with EMR/EHR platforms (e.g., Epic, Oracle Health/Cerner, athenahealth, MEDITECH) and healthcare data systems
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Champion interoperability standards (HL7, FHIR, DICOM) and healthcare data exchange patterns across client solutions
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Ensure solutions are designed for HIPAA compliance, PHI security, and healthcare regulatory requirements (including awareness of FDA SaMD pathways where relevant)
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Translate healthcare workflows (clinical, revenue cycle, quality reporting, patient engagement) into sound technical architecture and delivery plans
AI & Innovation
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Drive adoption of AI/ML, LLMs, and intelligent automation across projects, including healthcare-specific AI use cases
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Build reusable AI accelerators and frameworks to improve delivery efficiency
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Enable teams to leverage AI-assisted development tools
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Partner with leadership to define and execute AI-driven service offerings
Delivery Ownership
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Own end-to-end delivery across multiple US client projects
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Ensure projects are delivered on time, within scope, and with high quality
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Implement strong execution frameworks (Agile, sprint discipline, milestone tracking)
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Proactively manage risks, dependencies, and escalations
Stakeholder & Relationship Management
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Own and manage a portfolio of approximately 20 customers, including five blue-chip accounts requiring direct interaction with client CEOs and CIOs and proactive expectation management
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Act as the key interface between US clients, engineering teams, and the CEO
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Build genuine personal relationships with clients and client executives (C-level and senior officers) — relationship-building and client management skills are mandatory
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Participate in all monthly and quarterly business review meetings as a member of the leadership team
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Travel to the US frequently (2–3 times per year) for client meetings, executive reviews, and relationship development
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Communicate technical and healthcare-domain concepts clearly to non-technical stakeholders
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Build strong client relationships and ensure high satisfaction
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Provide regular updates to the CEO on delivery status, risks, and outcomes
Resource Management
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Allocate and optimize engineering resources across projects
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Ensure the right skills are aligned to the right work
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Drive high utilization while supporting team growth and development
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Partner with HR and leadership on hiring and capacity planning
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Own hiring and establish a structured training and academy program to keep building a new pipeline of talent
Operational & Financial Excellence
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Own delivery metrics including velocity, quality, utilization, and timelines
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Maintain a strong focus on delivery efficiency and project margins
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Identify opportunities for process improvement and cost optimization
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Support business growth through better delivery capability and client outcomes
Qualifications
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Bachelor's degree in Computer Science, Engineering, or related field (Master's preferred)
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15–20 years of experience in software engineering and delivery management within a software services or product development environment
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Demonstrated experience delivering software for US healthcare clients — providers, payers, MedTech, or digital health companies
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Strong understanding of the US healthcare innovation value chain, including EMR/EHR ecosystems, interoperability (HL7/FHIR), HIPAA/PHI compliance, and clinical and operational workflows
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Proven track record of successfully managing multiple concurrent software projects for US-based clients
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Hands-on familiarity with AI/ML technologies, LLMs, and AI-assisted development practices
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Must already be a heavy, daily user of AI tools in their own work — hands-on, everyday AI use is expected from day one (mandatory)
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Strong understanding of software development methodologies (Agile, Scrum, Waterfall)
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Experience working with cross-functional teams including developers, QA, product management, and operations
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Experience managing US-based team members remotely from India (mandatory)
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Excellent leadership, team management, and interpersonal skills — proven ability to build and retain high-performing teams (mandatory)
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Exceptional relationship-building and client management skills, including comfort engaging directly with C-level client executives (CEOs, CIOs) (mandatory)
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Willingness and ability to travel to the US 2–3 times per year (valid passport required; US visa or visa eligibility strongly preferred)
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Proficiency in project management tools (e.g., Jira, Azure DevOps, MS Project)
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PMP, SAFe, or other relevant certifications preferred
Key Competencies
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Strategic thinking and planning
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Team management and people leadership
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Relationship-building — with team members, clients, and senior client executives
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US healthcare domain fluency and client empathy
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Strong decision-making and problem-solving skills
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Effective communication and stakeholder management
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Ability to handle multiple projects simultaneously
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Financial and budget management expertise
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Risk management and conflict resolution
We have clear expectations for this role. Here is what we expect the first year to look like:
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Develop a clear understanding of the organization, our projects, and where we stand today
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Understand the finances of the company and our overall operating picture
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Complete introductions across the teams and build a foundational understanding of how we work
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Get assigned to a blue-chip customer and begin understanding what we are doing and what the priorities are
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Begin improving the weekly and monthly reporting to that customer
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Put together a plan to completely take over that account from the existing team member and reduce the existing leader's responsibilities
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Take ownership of our innovation pipeline — assess how you would run it and get to know the current team members
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Establish how we measure the productivity we gain from AI, and how we demonstrate those gains to end customers as clear proof of value
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Move into our tier-2 projects and optimize weekly and monthly reporting, customer satisfaction, regular touch-bases and updates to the leadership team, and resource planning
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Complete a resource assessment — what we have, and what we need to hire or replace
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Define how to accelerate the innovation pipeline to produce more qualified leads, proofs of concept (POCs), and proofs of value (POVs), in closer alignment with the sales and marketing teams
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A well-oiled engineering and delivery organization
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Approximately 65% overall margin across the entire portfolio
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A bench maintained at approximately 15%, also used for innovation and POC/POV projects
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Measurable outcomes delivered from the innovation pipeline
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Heavy, pervasive use of AI across the team — every team member actively using AI in their daily work
