Gandhinagar Gujarat Service delivery manager Jobs – 192 Open Jobs Today

Senior Client Success Manager
Infinity Business Services —Ahmedabad, Gujarat
- ₹40,000 - ₹45,000 a month
- Full-time
- Management
- Master's degree
- Project management
- Work from home
Quick apply
11d
Senior Customer Success Manager
Etech Global Services —Gandhinagar, Gujarat
- Night shift
- Customer service
- English
- Analysis skills
5d
Delivery Manager | Human Capital - Organization Transformation | PMO
Deloitte —Ahmedabad, Gujarat
- Microsoft Powerpoint
- Microsoft Excel
- PMP
IT Project Manager
Webwise Studio —Gandhinagar, Gujarat
- ₹30,000 - ₹60,000 a month
- Full-time
- Project management
- Bachelor's degree
- Software development
Quick apply
Customer Service Manager
Lubi Electronics —Ahmedabad, Gujarat
- Full-time
- Microsoft Excel
- Customer service
- Engineering
Team Leader
Bank of America —Gandhinagar, Gujarat
- Full-time
- Computer Science
- Master's degree
- SQL
SAP Service Delivery Manager
Gitakshmi Technologies —Ahmedabad, Gujarat
- Full-time
- PMP
- Administrative experience
- Food provided
Delivery Manager
Anblicks —Ahmedabad, Gujarat
- Azure
- SQL
- APIs
Quick apply
Senior Delivery Manager
Wipro Limited —Ahmedabad, Gujarat
- Azure
- PMP
- AWS
Deputy Manager - Branch Operations
HDFC Life —Ahmedabad, Gujarat
- Customer service
- Microsoft Office
- Master's degree
12d
Program Manager
Pravi Research —Gandhinagar, Gujarat
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
Quick apply
4d
Manager | Infor LN | Across Locations | Emerging ERP Solutions
Deloitte —Ahmedabad, Gujarat
- Azure
- ERP systems
- SQL
13d
Director of Engineering & AI-Enabled Delivery
Etech Global Services —Gandhinagar, Gujarat
- Azure
- AWS
- Bachelor's degree
5d
Relationship Manager-IBG-Gift City
DBS Bank —Gandhinagar, Gujarat
- Full-time
- Master's degree
- Presentation skills
- MBA
Project Assistant - Rural Women Entrepreneurship - Livelihood
Magic Bus India Foundation —Gandhinagar, Gujarat
- ₹22,000 - ₹25,000 a month
- Weekend availability
- English
- Master's degree
- Project management
- Health insurance
Quick apply
Manager, IT User Support
Amneal Pharmaceuticals —Ahmedabad, Gujarat
- Full-time
- Microsoft Access
- Software troubleshooting
- B.Sc
Workforce Staffing Manager, WFS
ASSPL - Gujarat —Ahmedabad, Gujarat
- Weekend availability
- Master's degree
- Analysis skills
- Bachelor's degree
- Flexible schedule
AEM Team Lead
Brainvire Infotech Pvt. Ltd —Ahmedabad, Gujarat
- ₹20,00,000 - ₹40,00,000 a year
- Full-time
- Hybrid work
- DevOps
- System design
- Java
- Paid sick time
Quick apply
13d
Assistant Manager- Project Management, GBS
Kraft Heinz Company —Ahmedabad, Gujarat
- Azure
- Engineering
- Finance
Delivery Manager — US Public Sector IT Talent Acquisition
DASH TECHNOLOGIES INC —Ahmedabad, Gujarat
- Azure
- Computer Science
- Salesforce
Quick apply

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Senior Client Success Manager

Infinity Business Services
Ahmedabad, Gujarat

Quick apply

Job details

Full-time
₹40,000 - ₹45,000 a month
11 days ago

Benefits

Provident Fund
Work from home

Qualifications

Management
Slack
Master's degree
Project management
Bachelor's degree
Customer relationship management
Business Administration
Communication skills

Full job description

About the Role:
The Senior Client Success Manager (Sr. CSM) plays a pivotal leadership role in ensuring client satisfaction, operational excellence, and team efficiency within the Client Management department. This position involves managing a team of 3–4 Client Success Managers, overseeing client portfolios, maintaining service quality, resolving escalations, and ensuring that performance KPIs are met across all managed accounts. The ideal candidate is proactive, analytical, and skilled at balancing people leadership with client relationship management.

Key Responsibilities
1. Team Management
● Lead, mentor, and oversee a team of 3–4 Account Managers handling multiple client portfolios.
● Conduct weekly one-on-ones, performance reviews, and KPI assessments of the reporting managers
● Develop the team through coaching, feedback, and structured training sessions.
● Ensure workload balance, adherence to SOPs, and timely reporting from the team.

2. Client Relationship Oversight
● Oversee all client communications handled by the Account Managers to ensure consistency, professionalism, and alignment with company standards.
● Step in for high-priority or escalated client discussions when required.
● Review and analyze client health metrics, renewal trends, and overall satisfaction scores.
● Proactively identify risks or bottlenecks in client relationships and implement retention strategies.

3. Operations & Performance
● Monitor key performance indicators such as retention rate, SLA adherence, escalation turnaround time, and reporting quality.
● Collaborate with HR and Operations to design and implement performance frameworks for the client management team.
● Ensure all reporting, timesheets, and dashboards (Clockify / Sheets) are accurate and updated regularly.
● Create and implement process improvements to enhance service delivery and internal coordination.

4. Departmental Coordination

● Work closely with Operations, HR, and Technical teams to ensure smooth execution of cross-departmental processes.
● Contribute to the new client onboarding strategy, ensuring Account Managers follow a consistent and client-centric approach.
● Act as a bridge between leadership and the Account Management team for communication, planning, and execution.

RequirementsQualifications & Skills
● Bachelor’s degree (Master’s preferred) in Business Administration, Marketing, or related field.
● 3–4 years of experience leading Account Managers or Client Success teams.
● Strong communication, analytical, and decision-making skills.
● Proficiency in CRM and project management tools (Zoho, Asana, Slack, Google Workspace).
● Ability to manage multiple priorities and delegate effectively.
● High emotional intelligence and people management capability.

BenefitsWork from Home.
Night Shift - 07:30pm to 04.30am ( Monday to Friday ) & 03:00pm to 12:00am Alternate Saturday's (1st, 3rd, 5th - Working 2nd , 4th Off)

Pay: ₹40,000.00 - ₹45,000.00 per month

Benefits:

Provident Fund
Work from home

Work Location: In person

Quick apply

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