Goa Customer support coordinator Jobs – 2 Open Jobs Today

Product Manager/Product Manager 2
Ginni Systems Ltd. —Goa
- Microsoft Powerpoint
- SQL
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6d

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Product Manager/Product Manager 2

Ginni Systems Ltd.
Goa

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Job details

6 days ago

Qualifications

Jira
Microsoft Powerpoint
RDBMS
Buffer (application)
Operations management
Business analysis
Logistics
Magento
SQL
Presentation skills
Confluence
Product management
APIs
Agile
AI
Figma
Communication skills
Analytics

Full job description

Role Overview

You will own a module or module cluster in Ginesys OMS — the orchestration layer connecting marketplaces, brand storefronts, warehouses and stores, deciding how every order is sourced, fulfilled, returned and settled.

OMS is integration-dense and high-volume. Correctness under failure matters more than feature count: a sourcing rule that misroutes one percent of orders becomes a commercial problem for the customer within a day.

You will run discovery with e-commerce operations teams, write the functional and integration specifications, drive delivery, and own adoption and the operational health of what you ship.

What You Will Own

Product Thinking & Discovery

Work with the Senior / Lead Product Manager and Product leadership to shape the roadmap for your area with a data-driven, customer-centric mindset.
Deep dive into customer workflows, pain points and product gaps through research, interviews and data analysis with e-commerce operations teams, warehouse managers and channel managers.
Analyse order-level data — failure rates, SLA breaches, cancellation and RTO patterns, channel-specific error clusters.
Map current-state fulfilment flows and locate where the product forces manual intervention.
Participate in ideation, scoping and prioritisation of new features and enhancements.
Bring sized, evidenced opportunities into the OMS roadmap with a Feature Brief.

Requirements, Solution Definition & Documentation

Convert business problems into functional requirements — PRDs, detailed business requirements (FRDs), user stories, API documentation, UI/UX, workflows and scenarios.
Specify order states, sourcing and allocation logic, exception paths, idempotency and reconciliation behaviour explicitly.
Own integration specification — channel and courier API contracts, webhooks, retry and failure semantics, rate limits.
Design wireframes, workflows and mockups for what you own, collaborating with UI/UX as needed.
Interact with the solution architect in support of architecting the solution.
Scope and estimate with Engineering; map dependencies on ERP for stock and pricing and on POS for store fulfilment.
Groom your backlog weekly on Jira with clear stack ranking.
Deliver prototypes and clickable mockups — build enough to validate before engineering handoff.

Agile Delivery & Quality

Coordinate with the development team on a day-to-day basis to develop specifications into the product solution.
Facilitate sprint planning, backlog grooming and agile ceremonies.
Take scope and trade-off decisions in your area; at Product Manager 2, negotiate cross-pod dependencies directly.
Conduct user acceptance tests with QA, including high-volume, partial-failure and channel-outage scenarios.
Troubleshoot integration problems by understanding the API response against your functional understanding — read the log, form the hypothesis.
Hold the quality bar on order accuracy, inventory reservation correctness and financial reconciliation.
Escalate date risk early with a proposed mitigation.
Validate solutions with stakeholders both before and after development.

Post-Launch Success

Define success metrics before you build and monitor product performance after launch.
Monitor feature adoption and operational health — automation rate, exception volume, SLA adherence — and use it to prioritise.
Engage directly with key customers during UAT, feedback sessions and demonstrations to validate solutions.
Provide support on gaps in delivered features and fold them into the next iteration.
Use data and analytics to inform continuous improvement and prioritisation.
Identify where AI can be embedded into order workflows — exception handling, anomaly detection, copilots that cut manual intervention.

Collaboration, Communication & Enablement

Act as the bridge between business, technology and customer-facing teams.
Liaise with Customer Success, Sales and Support to gather feedback and evangelise product capability.
Publish release notes to customers and stakeholders ahead of every release.
Conduct webinars and create release videos to train and demonstrate functionality.
Create and maintain the user guide and change-management documentation for your modules.
Create and maintain public-facing product interface documentation — APIs and webhooks — and customer-facing articles.
Equip Sales, Support and Customer Success on new capability and the segment it serves.
Continuously improve internal processes related to product discovery and delivery.

Ownership & Decision Authority

As Product Manager: own a single OMS module end to end across discovery, definition, delivery and adoption.
As Product Manager 2: own a module cluster, lead the more ambiguous problems, negotiate cross-pod dependencies directly, and guide an Associate Product Manager.
Decide scope and trade-offs within your area; own and prioritise your backlog.
Accountable for adoption and operational outcomes, not only delivery.
Placement between the two levels is confirmed on assessment, based on demonstrated scope, independence in ambiguity, and cross-pod dependency handling.

Essential Requirements

3–7 years of relevant experience in Business Analysis and/or Product Management, with at least 2 years on an OMS, e-commerce or marketplace product.
Strong functional grounding in order management or omnichannel fulfilment: order lifecycle, inventory availability, sourcing and allocation, returns and refunds.
Proven ability to gather and translate business needs into scalable software features with defined exception handling.
Genuine comfort with APIs, webhooks, payload structures and integration failure modes — you can read a log and form a hypothesis.
Understanding of RDBMS and SQL including table joins.
Excellent understanding of functional and operations mapping in an application; methodical in drafting a solution and defending a decision.
Hands-on with Jira, Confluence, Figma, Lucidchart or Visily, Excel, Word and PowerPoint, and product analytics.
Solid understanding of agile methodologies and user-centred design.
Comfortable using AI tools in daily work — requirements, discovery, analysis, prototyping.
Good communication, documentation and presentation skills.

Desirable Requirements

Deep understanding of omni retail, e-commerce or Point of Sale.
Experience with marketplace integrations — Amazon, Flipkart, Myntra, Nykaa, Ajio — or storefront platforms such as Shopify, Magento or WooCommerce.
Exposure to courier aggregators, AWB and manifest flows, or logistics SLA management.
Experience with ship-from-store, click-and-collect or endless-aisle models.
Exposure to logistics products, or to retail ERP stock and pricing flows and how they feed order management.
Familiarity with payment reconciliation and marketplace settlement.
Previous experience in a Business Process or Operations Management–IT team, or in a brand's or 3PL's e-commerce operations team.

What This Role Is Not

Not a feature-request coordinator.
Not a sales escalation buffer.
Not a Jira ticket manager.
Not a documentation-only role.

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