Job Description:
Job Brief -
We are seeking an experienced and strategic Senior Human Resources Manager to lead and oversee the HR operations of our hospitality group. With over 400 employees across multiple departments and locations, the Senior HR Manager will be responsible for driving people strategy, ensuring compliance, strengthening organizational culture and leading talent development.
This role requires a proactive leader with deep expertise in hospitality HR, strong interpersonal skills and the ability to create scalable people systems that support business growth.
Key Roles & Responsibilities
. HR Strategy & Leadership -
Develop and execute the HR strategy aligned with the company’s mission, culture and growth plans.
. Drive organizational development initiatives to ensure operational efficiency and employee satisfaction.
. Serve as the key advisor to senior leadership on all HR and workforce-related matters.
. Talent Acquisition & Workforce Planning -
. Lead end-to-end recruitment for all levels (from frontline staff to senior positions).
. Create long-term manpower planning for all departments including F&B, Front Office, Housekeeping, Culinary, Operations, Admin, Finance, Maintenance, etc.
. Oversee induction and onboarding processes to ensure seamless integration of new hires.
. Build strong pipelines for seasonal and peak-season hiring.
. Employee Relations & Workplace Culture -
. Foster a positive, inclusive and high-performance work environment.
. Implement employee engagement programs, feedback systems and culture-building activities.
. Oversee conflict resolution, disciplinary actions and grievance management fairly and confidentially.
. Ensure the company’s values, service standards and customer-first culture are reflected in all teams.
. Training & Development -
. Create comprehensive training calendars across hospitality functions including service excellence, grooming, communication, leadership, compliance and skill enhancement.
. Collaborate with department heads to identify training needs and performance gaps.
. Manage staff development plans, mentorship programs and succession planning.
. Evaluate training effectiveness and implement improvements.
. Performance Management -
. Lead annual and quarterly performance review cycles.
. Design KPIs, appraisal frameworks and promotion guidelines tailored to hospitality operations.
. Ensure consistency and transparency in evaluations and reward systems.
. Coach managers on performance conversations and team management.
. Compensation, Payroll & Benefits Oversight -
. Coordinate with finance for accurate monthly payroll processing.
. Develop competitive salary structures and benefits packages appropriate for hospitality roles.
. Manage overtime, roster systems, attendance records and fair shift scheduling.
. Review and update compensation policies regularly.
. HR Operations & Policy Management -
. Develop, update, and enforce HR policies, SOPs, handbooks and compliance protocols.
. Ensure legal compliance with labor laws, audits, workplace safety norms and statutory requirements (PF, ESIC, gratuity, minimum wages, POSH, etc.).
. Maintain accurate employee records and HR documentation across all locations.
. Implement HRMS/HRIS systems to streamline operations.
. Employee Welfare, Safety & Compliance -
. Ensure a safe, respectful and harassment-free workplace.
. Drive POSH committee activities and awareness training.
. Support accommodation, transport, health & safety and welfare needs of staff.
. Oversee medical checkups, safety drills and occupational health standards that are crucial in hospitality.
. Leadership & Team Management -
. Lead and mentor the HR team across recruitment, training, payroll and operations.
. Ensure strong coordination with department heads to support daily operational needs.
. Build a culture of accountability, teamwork and continuous improvement within HR.
. Required Skills & Competencies -
. Strong knowledge of hospitality operations and workforce dynamics.
. Excellent communication, interpersonal and conflict-solving skills.
. Deep understanding of labor laws, statutory compliance and HR documentation.
. Strong leadership and team management abilities.
. Strategic thinking with hands-on operational capability.
. Proficient in HRMS systems, payroll software and MS Office.
. High emotional intelligence and professionalism.
. Education & Qualifications -
. Master’s degree in Human Resource Management, Business Administration, Organizational Behavior, or related field (preferred).
. Bachelor’s degree in HR, Business, or related domain (mandatory).
. Certifications in HR, labor law, L&D, or organizational development are an added advantage.
. Minimum 7–10 years of HR management experience, with at least 3–5 years in hospitality or a similar service-led industry.
Pay: ₹50,000.00 - ₹75,000.00 per month
Benefits:
Work Location: In person
