READ THIS BEFORE APPLYING (The "Filter" Note)
Do NOT apply unless you meet all of the following criteria. We are looking for an expert, not a trainee.
- The fixed budget for this role is ₹80,000 to ₹100,000 per month. Please ensure this aligns with your expectations before clicking apply.
- You must have hands-on experience setting up Microsoft 365 Autopilot, MDM/MAM policies, Application Packaging, and Conditional Access from scratch. If you have only "monitored" or "helped" a senior with Intune, this role is not for you.
- You will be speaking directly with international clients and business owners. Your English fluency must be professional, clear, and confident.
- Server and virtualisation experience.
- Onprem to Azure migration and good in azure.
The Role
Reporting to the IT Service Manager, you will serve as the senior technical escalation point for complex incidents from 1st and 2nd Line, lead infrastructure and migration projects, and ensure our clients receive outstanding support across their entire IT estate. This is a hands-on, broad-skills role — you will be working across Microsoft 365, Azure, Windows Server, virtualisation, networking and security for multiple SMB clients simultaneously.
Key Responsibilities
Advanced Support & Escalations
- Act as the senior escalation point for complex incidents from L1 & L2 Line
- Troubleshoot issues across Azure, Microsoft 365, servers, virtualisation, networking, and security tools
- Perform root-cause analysis and document long-term fixes
- Ensure SLA compliance and deliver a high-quality support experience
Infrastructure & Cloud Management
- Manage Azure resources — VMs, networking, security, and automation
- Maintain Windows Server, AD, DNS, DHCP, GPO, and hybrid setups across client estates
- Oversee patching, monitoring, backups, and system health
- Implement and maintain security best practices
Project Delivery
- Lead on-prem to cloud migrations, M365/SharePoint migrations, and infrastructure upgrades
- Plan and document solutions, producing low-level designs and technical scopes
- Work closely with Technical Leads and Project Managers to deliver successful outcomes
Client Interaction
- Attend client for escalations, installations, or project work when required
- Communicate confidently with both technical and non-technical stakeholders
- Provide proactive recommendations to improve stability, security, and performance
Team Contribution
- Mentor L1 and L2 engineers and support knowledge sharing
- Help refine internal processes, documentation, and technical standards
- Support the adoption of new tools, platforms, and technologies
Skills & Experience
We are looking for a well-rounded MSP lead engineer — not a specialist in one area. The below outlines what we need on day one versus what we are happy to support you in developing.
Technical Skills Matrix
Microsoft 365 & Azure
Must Have: M365 admin, Entra ID, Intune, Conditional Access, Defender
Trainable / Nice to Have: Purview / DLP, Azure cost optimisation
Migrations
Must Have: On-prem to Azure, M365/SharePoint tenant migrations
Trainable / Nice to Have: GDAP / Partner Center workflows
Virtualisation
Must Have: VMware / ESXi hands-on, VM migrations
Trainable / Nice to Have: Hyper-V, Proxmox
Windows Server & AD
Must Have: Server build, DC, DNS, DHCP, GPO, hybrid identity
Trainable / Nice to Have: Advanced GPO, PKI
Networking
Must Have: SMB firewall config (Sophos/Fortinet/SonicWall), VLANs, VPN, routing
Trainable / Nice to Have: SD-WAN, advanced BGP
Backup & DR
Must Have: Backup tooling, DR planning across client estates
Trainable / Nice to Have: Immutable backup, BCDR design
Security
Must Have: MFA, Conditional Access, endpoint security, patch management
Trainable / Nice to Have: SIEM/SOC basics, Defender for Cloud
VoIP
Must Have: Awareness of VoIP infrastructure
Trainable / Nice to Have: Full VoIP admin (specialists available)
Linux
Must Have: ESXi host-level Linux only
Trainable / Nice to Have: Full Linux server admin not required
Essential
- 5–7 years of IT support experience
- Proven ability to manage multiple client environments simultaneously
- Hands-on experience with at least one on-prem to Azure migration end-to-end
- Hands-on VMware / ESXi experience — not just theoretical
- Strong documentation, communication, and time-management skills
- Excellent spoken and written English — you will be client-facing with business owners
Preferred
- Certifications: AZ-104, AZ-900, MS-900, SC-900, AZ-700
- Calm, structured approach to problem-solving under pressure
- Confident dealing with senior stakeholders and business owners
- Proactive mindset — improving environments, not just fixing issues
What We Offer
- Clear technical development and certification pathway
- Access to regular vendor training — online and in person
- Opportunity to work with cutting-edge cloud and security technologies
- A collaborative team environment with real career progression
Pay: ₹80,000.00 - ₹100,000.00 per month
Work Location: In person
