Gurugram Haryana Director of strategic research Jobs – 54 Open Jobs Today

Director, EPO, Service Delivery
MSM Unify —Gurugram, Haryana
- Full-time
- Remote
- Business Administration
- AI
Senior Manager /Assc. Director - Market Research - FTE Sales
Nexdigm —Gurugram, Haryana
- Microsoft Office
- Master's degree
- Business development
Creative Strategist
Technians softech Pvt Ltd —Gurugram, Haryana
- ₹20,000 - ₹70,000 an hour
- Full-time
- Marketing
- Bachelor's degree
- Team management
Quick apply
Corporate Strategy - Global Capability Center
Alvarez & Marsal —Gurugram, Haryana
- Microsoft Excel
Director, EPO, Mobilisation and Client Onboarding
MSM Unify —Gurugram, Haryana
- Full-time
- Remote
- PMP
Account Director - Technology (Public Relations)
Burson Global —Gurugram, Haryana
- Hybrid work
- Business development
- SharePoint
- AI
Executive Assistant Cum Personal Secretary of Director
Techhansa Digital Connect Private Limited —Gurugram, Haryana
- Overnight shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
Quick apply
Senior Director - HR
DROOM —Gurugram, Haryana
- Full-time
- Master's degree
- Bachelor's degree
- Human resources
Director - AIG
Alvarez & Marsal —Gurugram, Haryana
- Full-time
- Public speaking
- Manufacturing
SuperInternship
Athena Executive Search & Consulting —Gurugram, Haryana
- Full-time
- Data analysis skills
- Research
- Human resources
Senior Specialist, Bid Centre of Excellence
JLL —Gurugram, Haryana
- Research
- Microsoft Office
- Analysis skills
- Health insurance
Executive Assistant to Director
Olive Heritage Foundation —Gurugram, Haryana
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Quick apply
Senior Director - Operations
DROOM —Gurugram, Haryana
- Full-time
- Communication skills
Senior Director - Planning
WPP Media —Gurugram, Haryana
- Hybrid work
- Marketing
- Master's degree
- Bachelor's degree
- Health insurance
- Paid time off
1d
Associate Director – Strategy & Planning
Havas Group —Gurugram, Haryana
- Full-time
- Research
- Analysis skills
- Communication skills
Director of Brand Narrative
Shivam Video —Vikaspuri, Delhi, Delhi
- ₹8,00,000 - ₹12,00,000 a year
- Full-time
- Marketing
- English
- Master's degree
Quick apply
13d
Head of Experiential Branding
Shivam Video —Vikaspuri, Delhi, Delhi
- ₹8,00,000 - ₹12,00,000 a year
- Full-time
- Marketing
- Master's degree
- Project management
Quick apply
14d
Analyst, Associate- Financial Due Diligence, Transaction Advisory Services
Houlihan Lokey —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Finance
Talent Acquisition Senior Manager
Boston Consulting Group —Gurugram, Haryana
- Full-time
- Analysis skills
- Bachelor's degree
- Recruiting
Senior Specialist, Bid Support
JLL —Gurugram, Haryana
- Research
- Microsoft Office
- Analysis skills
- Health insurance

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Director, EPO, Service Delivery

MSM Unify
Gurugram, Haryana

Apply Now

Job details

Full-time

Qualifications

Six Sigma Certification
Business Management
ITIL Certification
ISO 9001
Information security
Data management
ISO 27001
Business Administration
Lean Six Sigma
Business requirements
AI

Full job description

Location Gurugram Remote as per business requirements
Department Education Process Outsourcing EPO
Experience 14 -18 Years
Employment Type Full-Time

About MSM Unify EPO

MSM Unifys Education Process Outsourcing EPO enables universities and higher education institutions to outsource non-core, high-volume, and support functions to expert teams, allowing them to focus on teaching, research, and student success. Delivered from India through an AI-first platform, EPO helps institutions reduce operational costs by 3060%, improve service quality, and scale efficiently without significant infrastructure investments.

The EPO portfolio operates across twelve service lines covering academic operations, institutional administration, and the student lifecycle

Timetabling Resource Planning Support
Assessment Results Processing Support
Centralized Document Records Management
Learning System Knowledge Base Support
Alumni Engagement Data Management Services
Staffing HR Operations Support
Donor Endowment Administration Support
Innovation IP Filing Assistance
Financial Operations Compliance Support
Institutional IT Support Services
Application Assistance Student Services
Academic Design, Mentorship Strategic Programs

Role Overview
The Director, EPO Service Delivery is responsible for the end-to-end operational delivery of all twelve EPO service lines across the partner university portfolio. This role drives service excellence, operational efficiency, profitability, partner satisfaction, and continuous improvement through AI-enabled processes and automation.
The successful candidate will ensure partner institutions consistently achieve the promised operational savings, service quality enhancements, and measurable business outcomes.

Key Responsibilities
Service Delivery Leadership
Own and manage performance across all twelve EPO service lines.
Lead a unified delivery organization comprising service-line leaders, quality teams, workforce management, training, and platform operations.
Ensure operational excellence, scalability, and consistent service outcomes across all engagements.
SLA Quality Management
Deliver against contractual SLAs, KPIs, and customer satisfaction targets.
Conduct weekly, monthly, and quarterly performance reviews with partner universities.
Lead root-cause analysis and corrective action planning for service deviations.
Establish and maintain a robust quality management framework including audits, monitoring, calibration, and customer feedback programs.
AI Automation Enablement
Collaborate with Product and Engineering teams to integrate AI-driven workflows, automation, and analytics into service operations.
Translate operational challenges into product enhancement opportunities.
Drive data-led decision-making and operational innovation across the EPO function.
Ensure dashboards and analytics solutions deliver meaningful insights to partner institutions.
Financial Performance Margin Management
Own portfolio-level contribution margin and operational profitability.
Partner with Finance for forecasting, variance analysis, and budget management.
Maintain operational efficiency while sustaining 3060% cost savings for partner institutions.
Manage capacity planning and resource forecasting across all engagements.
Compliance, Risk Information Security
Ensure adherence to FERPA, UK GDPR, EU GDPR, DPDP Act, ISO 27001, and partner university policies.
Own operational risk management, business continuity planning, and disaster recovery readiness.
Maintain audit readiness and compliance standards across all service lines.
Partner Relationship Management
Serve as the senior operational leader for university partners.
Build executive-level relationships with institutional stakeholders.
Identify opportunities for account growth and service expansion.
Lead critical issue resolution and escalation management with speed and accountability.

Key Performance Indicators KPIs
SLA achievement across all service lines 95% target
Partner CSATNPS performance
Sustained operational cost savings 3060% target range
EPO contribution margin achievement
Year-over-year productivity improvements through AI and automation
Successful compliance and audit outcomes with zero material findings

Experience
1418 years of experience in operations leadership within EPO, BPO, GBS, Shared Services, or similar environments.
Minimum 6 years leading large, multi-functional delivery organizations.
Proven experience managing complex operational portfolios and large-scale service delivery teams.
Demonstrated success in delivering significant client cost savings while maintaining profitability.
Experience supporting academic or higher education operations is highly desirable.
Education Certifications
Postgraduate degree in Management, Operations, Business Administration, or a related field.
Lean Six Sigma Black Belt or Master Black Belt Mandatory.
COPC Certification, ITIL Foundation, or ISO 9001 Lead Auditor certification Preferred.

Apply Now

Refine Your Search

director of strategic research jobs in gurugram haryana

Director, EPO, Service Delivery

Senior Manager /Assc. Director - Market Research - FTE Sales

Creative Strategist

Corporate Strategy - Global Capability Center

Director, EPO, Mobilisation and Client Onboarding

Account Director - Technology (Public Relations)

Executive Assistant Cum Personal Secretary of Director

Senior Director - HR

Director - AIG

SuperInternship

Senior Specialist, Bid Centre of Excellence

Executive Assistant to Director

Senior Director - Operations

Senior Director - Planning

Associate Director – Strategy & Planning

Director of Brand Narrative

Head of Experiential Branding

Analyst, Associate- Financial Due Diligence, Transaction Advisory Services

Talent Acquisition Senior Manager

Senior Specialist, Bid Support

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