Haryana Retail team leader Jobs – 159 Open Jobs Today

Team Lead
Firstsource Healthcare —Gurugram, Haryana
- Customer service
- Analysis skills
- Bachelor's degree
Retail Leader
Lenskart —Haryana
- Full-time
- Customer service
- Master's degree
- AI
Quick apply
Senior Analyst - BCG Vantage
Boston Consulting Group —Gurugram, Haryana
- Full-time
- Master's degree
- Bachelor's degree
- Travel
Retail Leader - Offline Retail
Lenskart Solutions —Gurugram, Haryana
- Full-time
- Customer service
- Master's degree
- AI
- Health insurance
EYP-VB-Manager
EY —Gurugram, Haryana
- Management
- Master's degree
- Project management
VP Talent Acquisition
Lenskart Solutions —Gurugram, Haryana
- Full-time
- Agile
- AI
- Leadership
Head – Learning & Development
Excitel Broadband —Gurugram, Haryana
- Sales
Store Manager
Miniso —Gurugram, Haryana
- ₹30,000 - ₹45,000 a month
- Full-time
- Management
- Inventory management
- English
Quick apply
Retail Enablement Strategy Lead
Google —Gurugram, Haryana
- Full-time
- Bachelor's degree
Branch Manager - APC - Hisar
Aditya Birla Group —Haryana
- Recruiting
3d
Conten Executive - L&D
Salad Days —Gurugram, Haryana
- Microsoft Powerpoint
- Bilingual
- Hospitality
Quick apply
Marketing Leader
Lenskart —Gurugram, Haryana
- Full-time
- Marketing
- Master's degree
- Bachelor's degree
Quick apply
Director Sales
Gnani Innovations —Gurugram, Haryana
- Management
- AI
EYP-VB-Assistant Director
EY —Gurugram, Haryana
- Finance
- Master's degree
- Project management
Retail Associate - Nike (Murthal)
Nike —Murthal, Haryana
- Full-time
- Customer service
- Basic math
- English
Marketing Leader
Lenskart Solutions —Gurugram, Haryana
- Full-time
- Marketing
- Master's degree
- Bachelor's degree
Commercial Leader
Lenskart Solutions —Gurugram, Haryana
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
Manager Wet Stock
Circle K —Gurugram, Haryana
- English
- Master's degree
- Communication skills
PLA Lead IT Architect
Boston Consulting Group —Gurugram, Haryana
- Full-time
- Azure
- Master's degree
- AWS
Associate- PEG
Bain & Co. —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Research
Quick apply

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Team Lead

Firstsource Healthcare -
Gurugram, Haryana

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Job details

Qualifications

Customer service
Analysis skills
Bachelor's degree
Communication skills

Full job description

Team Lead

Date: May 26, 2026

Location: Gurugram, HR, IN, 122009

Requisition ID: 21888

Description:

Company Profile

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they ‘make it happen’ for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsource’s inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.

Job location : Gurugram

Position : Team Leader-Banking process

Division : BPO, 5 days working for US Process and US shift timings

Experience : Min 2 years as Team handling experience in Customer Service

Role & Responsibilities

Lead and manage a team of 12–20 Customer Service Associates

Motivate team members to consistently achieve client-defined SLAs and KPIs

Ensure strict adherence to quality standards and process guidelines

Conduct regular floor walks to supervise, coordinate, and monitor team activities

Ensure prompt, courteous, and accurate customer responses through effective planning, organizing, leading, and controlling

Demonstrate strong organizational, planning, and analytical skills

Utilize basic arithmetic and statistical skills for data analysis and report generation

Apply effective problem-solving skills to address operational challenges

Key Performance Indicators & Team Management

Handle customer and process escalations unresolved by associates

Resolve process-related queries and employee grievances

Monitor live calls/chats and provide real-time and structured feedback

Conduct call listening and coaching sessions to improve team performance

Collaborate with the Quality team to review performance metrics and quality scores

Conduct monthly and confirmation appraisals by the 7th of each month with documented feedback

Prioritize and assign workloads; manage shift schedules, breaks, and overtime

Implement corrective actions to resolve day-to-day operational issues

Develop strategies to reduce attrition and absenteeism

Training, Engagement & Coordination

Organize and facilitate training programs for skill and performance enhancement

Conduct pre-shift briefings and post-shift debriefings

Lead weekly team meetings to communicate process updates, quality issues, SLAs, and KPIs

Coordinate with HR and Administration on policies, statutory compliance, and administrative matters

Initiate and manage Rewards & Recognition programs

Organize monthly team outings to promote team engagement and morale

Required Skills

Communication Skills

Interpersonal skills

Problem Solving skills

Eligibility:

Any Graduate

️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Apply now

Apply Now

Refine Your Search

retail team leader jobs in haryana

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