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Key Responsibilities:
Process Management & Optimization:
- Develop, implement, and maintain process maps, specifications, and transformation initiatives to optimize manufacturing workflows.
- Ensure rigorous compliance with zoning regulations and established process parameters, including PFD (Process Flow Diagram) adherence.
- Lead the planning and execution of production trials, generating comprehensive conclusion reports to inform process improvements.
- Proactively identify and address line issues, executing and implementing corrective and preventive actions to maintain operational compliance.
- Monitor and control critical process parameters.
- Partnering shift Activities and Ownership on Process Reliability and Improvement.
- Act as a back-of-shift executive, ensuring smooth shift transitions, addressing critical issues, and providing guidance to production teams to maintain quality and compliance standards until handover.
Quality Assurance & Compliance:
- Verify and ensure strict compliance with all recipe specifications and quality standards.
- Monitor and maintain compliance with Critical Process Measures (CPM), Critical to Process (CTP), and Critical to Quality (CTQ) parameters.
- Develop and execute quality plans and tests to validate product attributes throughout the production cycle.
- Manage and verify critical control points (CCPs), including online and offline metal detector verification.
- Conduct regular net content verification using tools like Five Star and Gems Kitchen, along with OPRP (Operational Prerequisite Program) daily weight verification, net weight calibration, and weighing balance checks.
- Oversee CCP verification for specific processes like E-milk (batching, storage) and Maida.
- Implement and ensure compliance with CIP (Clean-in-Place) procedures.
- Develop and manage quality documentation including
Data Analysis & Reporting:
- Collect, analyze, and interpret process analytical data using Excel, logbooks, and specialized instruments (e.g., NIR for moisture/fat, Malvern for PSD, Cup and cone/Redwood for viscosity).
- Track and analyze consumer complaint data (ppm) to identify trends and areas for improvement.
- Prepare and issue Export COA (Certificate of Analysis) documents and shift checklists.
- Ensure accurate and timely adherence to Management Information Systems (MIS) reporting requirements, providing reliable data for decision-making.
Incident Management & Continuous Improvement:
- Manage the "Hold and Release" process, maintaining accurate inventory and documentation for non-conforming products.
- Document and track incidents using Excel reports, maintaining H&R inventory.
- Oversee quality inspections, including daily (Cat.1), monthly (Cat.2), and SAP block-related (Cat.3) tracking.
- Facilitate incident communication, ensure compliance proof (e.g., email), and lead Root Cause Analysis (RCA) using 5-Why methodology.
- Ensure inspection sheets are signed off by Quality Officers, Warehouse, and VS Managers.
- Drive the reduction and effective handling of TPO (Third-Party Organization) complaints.
- Conduct quarterly glass and acrylic list checks.
Interdepartmental Collaboration & Projects:
- Act as a key liaison with the production team, fostering strong collaboration to address quality and process-related challenges.
- Govern productivity projects, flavour making processes, and record verification.
- Manage SAP release procedures for all Finished Goods (FG) batches related to the production line.
- Drive IL6S (Integrated Lean Six Sigma) initiatives, specifically in Quality Maintenance (QM) and Autonomous Maintenance (AM).
- Take full ownership of Small Group Activities (SGA), leading and participating in initiatives aimed at eliminating SGA losses and improving shopfloor performance.
- Establish and maintain strong 'shopfloor connects' to proactively identify, investigate, and resolve production concerns and issues promptly, ensuring effective communication and follow-up.
Audits & Documentation:
- Maintain and manage All QA documents related to Quality Policies.
- Prepare and participate in QP (Quality Policy) audit documentation, including traceability, CCP verification/validation, net content, HACCP line requirements, sanitation logbooks, CAPA (Corrective and Preventive Actions), and Non-Conformances (NC).
Key Performance Indicators (KPIs):
The performance of the Quality & Process Compliance Specialist will be measured against the following key indicators, reflecting their impact on product quality, process efficiency, and compliance:
- Quality Performance:
- Right First Time (RFT) / First Pass Yield (FPY): Percentage of products manufactured without defects or requiring rework, directly linked to process quality and adherence to specifications.
- Defect Rate (PPM or %): Reduction in the parts per million (ppm) or percentage of non-conforming products or batches.
- Consumer Complaint Rate (PPM): Reduction in consumer complaints (ppm) directly attributable to production quality issues.
- Critical Control Point (CCP) Compliance Rate: Percentage of successful CCP verifications and adherence to established limits.
- Net Content Accuracy: Percentage of products meeting or exceeding net content specifications, as verified through regular checks.
- "Hold and Release" Inventory Reduction: Decrease in the volume or duration of products held due to quality non-conformances.
- Process Efficiency & Compliance:
- Corrective and Preventive Action (CAPA) Closure Rate & Effectiveness: Timeliness and demonstrable impact of implemented CAPAs addressing quality and process issues.
- Audit Non-Conformance (NC) Reduction: Decrease in the number and severity of non-conformances identified during internal and external audits.
- Process Parameter Adherence Rate: Percentage of critical process parameters maintained within specified limits during production runs.
- Production Trial Success Rate: Percentage of production trials that successfully achieve their objectives without significant quality deviations.
- MIS Reporting Accuracy & Timeliness: Adherence to scheduled reporting deadlines and accuracy of data submitted in Management Information Systems.
- Continuous Improvement & Shopfloor Engagement:
- Number of Implemented Process Improvements/Cost Savings: Quantity of successful improvement initiatives (e.g., related to IL6S, SGA loss reduction) and their measurable impact on quality or cost.
- Root Cause Analysis (RCA) Timeliness & Effectiveness: Average time to complete RCAs for critical incidents and the demonstrated effectiveness of subsequent actions.
- Shopfloor Issue Resolution Rate/Time: Percentage of identified shopfloor concerns resolved within agreed-upon timelines.
- SGA Activity Participation & Impact: Active involvement in Small Group Activities and measurable contributions to loss reduction or efficiency gains.
More about this role
Education / Certifications: BSc & MSc qualified candidates
Job specific requirements: 3 to 4 years of work experience into quality working in a FMCG or Pharma industry
Work schedule: Flexibility working in shifts
Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Regular
Supply Chain Quality Assurance
Product Quality, Safety and Compliance
