JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
About the Role We are seeking a motivated Transformation and Business Analyst to join our team and contribute to diverse projects spanning strategy, technology, operations, and process improvement. This role offers the opportunity to develop broad analytical skills while supporting senior stakeholders in driving business outcomes across multiple workstreams.
Key Responsibilities
Strategic Analysis & Problem Solving
Support senior analysts in evaluating business opportunities and market expansion initiatives
Assist in developing recommendations by conducting research, gathering data, and analyzing industry trends
Help identify risks, opportunities, and potential solutions through structured problem-solving approaches
Participate in client meetings and contribute to presentation development
Process Analysis & Problem Resolution
Identify and analyze business pain points through stakeholder interviews, process observation, and data analysis
Support root cause analysis initiatives using structured methodologies to uncover underlying issues
Assist in designing process improvements and solutions that address identified problems
Help develop workflows and procedures that streamline operations and eliminate inefficiencies
Support the implementation of new processes and monitor their effectiveness
Document current state processes and design future state solutions
Technology & Process Implementation
Support technology implementations by gathering and documenting business requirements
Assist in user acceptance testing (UAT) and quality assurance activities
Help translate business needs into functional specifications working alongside technical teams
Support process improvement initiatives and workflow optimization projects
Project Coordination & Delivery
Track project milestones, deliverables, and key performance indicators
Assist in managing project documentation and maintaining organized records
Help coordinate cross-functional teams and facilitate communication between stakeholders
Data Analysis & Reporting
Analyze business data to identify trends, patterns, and insights
Create reports and dashboards to support decision-making
Support the development of business cases and analytical frameworks
Assist in developing metrics and KPIs for business performance measurement
Business Analysis Tools & Techniques
Apply foundational BA techniques including stakeholder analysis, requirements elicitation, and gap analysis
Utilize process modeling tools (process flows, swimlane diagrams, value stream mapping)
Support data modeling and documentation using techniques such as entity relationship diagrams
Assist with business rules analysis and decision modeling
Apply problem-solving frameworks including root cause analysis (5 Whys, Fishbone diagrams)
Support risk analysis and impact assessment methodologies
Use prioritization techniques (MoSCoW, Kano model) for requirements and solution evaluation
Required Qualifications
Bachelor's degree in Business, Economics, Engineering, or related analytical field
Strong analytical and problem-solving skills with attention to detail
Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
Excellent written and verbal communication skills
Ability to work independently and take ownership of assigned tasks
Demonstrated project management capabilities through internships, coursework, or extracurricular activities
Understanding of fundamental business analysis concepts and techniques
Preferred Qualifications
Experience with data analysis tools (SQL, Tableau, Power BI)
Previous internship experience in consulting, strategy, or business analysis
Familiarity with project management methodologies (Agile, Waterfall)
Knowledge of business process mapping tools (Visio, Lucidchart, or similar)
Understanding of process improvement methodologies (Lean, Six Sigma basics)
Exposure to requirements management tools (JIRA, Azure DevOps, or similar)
Basic knowledge of systems analysis and design principles
What We Offer
Exposure to diverse projects across strategy, technology, and operations
Mentorship from senior business analysts and consultants
Opportunity to develop both technical and consulting skills
Training in advanced business analysis methodologies and tools
Clear career progression path with increasing responsibility and client exposure
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
