hyderabad telangana night shift call center Jobs – 274 Open Jobs Today

Customer Support Services Specialist
TriNet —Hyderabad, Telangana
- Weekend availability
- Salesforce
- English
- Microsoft Office
- Health insurance
Customer Support Team Lead
Wise —Hyderabad, Telangana
- ₹9,50,000 - ₹12,50,000 a year
- Weekend availability
- English
- Leadership
- Communication skills
Quick apply
International call center executive
Mass coders —Hyderabad, Telangana
- ₹21,000 - ₹27,000 a month
- Full-time
- English
- Microsoft Office
- Master's degree
- Commuter assistance
- Health insurance
Quick apply
6d
Customer Service Representative
The U.S. Pharmacopeia (USP) —Hyderabad, Telangana
- Full-time
- Microsoft Word
- Spanish
- Microsoft Excel
- Paid time off
- Flexible schedule
SME - International Voice Process
unifyCX —Hyderabad, Telangana
- Weekend availability
- Software troubleshooting
- Bachelor's degree
- Communication skills
Quick apply
Customer care International
Jobskey —Hyderabad, Telangana
- ₹2,60,000 a year
- Full-time
- English
- 12th Pass
- Bachelor's degree
- Health insurance
Quick apply
Inbound Sales Representative Associate-Voice
Accenture —Hyderabad, Telangana
- Full-time
- Communication skills
MT- HRO- Call Centre
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- English
- Finance
- Master's degree
Quick apply
Process Associate
Giftech Software Solutions —Begumpet, Hyderabad, Telangana
- Night shift
- English
- Analysis skills
- Communication skills
Process Developer - HRO
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Oracle
- ERP systems
- English
Quick apply

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Tele Calling Executive - Night Shift
GML Soft Labs —Hyderabad, Telangana
Maintain call records and update CRM systems. The role involves handling outbound/inbound calls, interacting with international clients, and maintaining high…
₹18,000 - ₹25,000 a month
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international voice process
Career source —Hyderabad, Telangana
Handle inbound/outbound calls from international customers. Ability to work in night shifts. Provide accurate information about products/services.
₹28,000.00 - ₹35,320.69 a month
Quick apply
14d

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Customer Support Services Specialist

TriNet -
Hyderabad, Telangana

Apply Now

Job details

Benefits

Health insurance

Qualifications

Telephony
Call center
Salesforce
English
Microsoft Office
Bachelor's degree
PeopleSoft
Human resources
Payroll
Typing
Communication skills

Full job description

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.

Job Summary

The role serves as the initial point of entry for customer inquiry resolution (via phone, email, chat, or services cases) on a wide range of human resources related topics. The position ensures the effective delivery of TriNet services in the areas of benefits, payroll, and human resources; resolving service issues, identifying service opportunities, and informing management of key developments that may require escalation to more specialized TriNet resources. The role will provide an incredible client experience in a contact center environment by answering and documenting inbound calls, emails, and chats with an emphasis on first contact resolution of service issues.

Essential Duties/Responsibilities

Provide excellent customer service to TriNet clients and worksite employees in various areas of subject matter expertise; including payroll, benefits and human resources related inquiries.
Works to resolve customer issues and inquiries via phone, email, chat and service cases.
Ensures proper triage, escalation and effective resolution of more complex inquiries to the appropriate subject matter expert.
Documents all customer interactions in the CRM system (Salesforce)
Manages open cases in CRM system to resolution in shortest possible timeframe while keeping customers regularly informed of status and anticipated resolution timing.
Responsible for consistently meeting established key performance indicator metrics as defined by management and being accountable to TriNet’s customer retention and customer satisfaction goals.
Strives to deliver first contact resolution
Works with a sense of urgency to provide accurate information in a friendly, professional, and empathetic manner translating to a positive customer experience.

Required for All Jobs

Performs other duties as assigned
Complies with all policies and standards

Qualifications

Education: Graduate

General education, vocational training and/or on-the-job training - Required

Work Experience

Knowledge, Skills and Abilities

Fluency in English - Advanced
Knowledge of US Payroll, Benefits, or HR - Basic
Proficiency in Microsoft Office Suite, PeopleSoft and SalesForce
Knowledge of contact center technologies (Telephony, CRM, Call Monitoring, Workforce Management etc.)
Ability to follow established procedures in a timely, accurate manner.
Ability to maintain confidentiality of corporate data.
A demonstrated commitment to high professional ethical standards and a diverse workplace.
Excellent verbal and written communication skills.
Minimum typing proficiency of 35 words per minute.
Ability to communicate with employees at all levels of the organization.
Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities.
Able to gain a substantial understanding of the job quickly and apply knowledge and skills to complete a wide range of tasks.
Ability to work US daytime hours (5 AM to 5 PM PST)
Provide end-to-end customer support through multiple channels including Chat, Email, and Inbound/Outbound Calls, ensuring timely, accurate, and professional resolution of client and employee inquiries.
Demonstrate flexibility to work in a 24/7 shift environment, including night shifts, weekends, and holidays, in alignment with business and client coverage requirements

Work Environment:

Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
This position is 100% in office.

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, colour, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [email protected] to request such an accommodation.

Apply Now

Refine Your Search

night shift call center jobs in hyderabad telangana

Customer Support Services Specialist

Customer Support Team Lead

International call center executive

Customer Service Representative

SME - International Voice Process

Customer care International

Inbound Sales Representative Associate-Voice

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Process Associate

Process Developer - HRO

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