Hyderabad Telangana Release manager Jobs – 403 Open Jobs Today

Senior Manager - ESM Omnichannel
PepsiCo —Hyderabad, Telangana
- Remote
- Master's degree
- Software development
- Agile
AVP Senior Program Manager
GCC India —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Computer Science
- PMP
Associate Manager - Transportation Business Process (Audit Freight Payments & Analytics)
PepsiCo —Hyderabad, Telangana
- Remote
- Microsoft Powerpoint
- Engineering
- English
Deputy Manager- Accounts Payable
PepsiCo —Hyderabad, Telangana
- Remote
- Microsoft Excel
11d
Change Manager
Prolifics —Hyderabad, Telangana
- Computer Science
- Master's degree
- Bachelor's degree
12d
Salesforce DevOps Release Manager
Speshally.nhs —Hyderabad, Telangana
- ₹6,38,428.76 - ₹22,28,458.44 a year
- Salesforce
- DevOps
- In-person
Quick apply
10d
WFM Staff Product Owner (Integrations)
TJX Companies —Hyderabad, Telangana
- Full-time
- Remote
- DevOps
- Analysis skills
- Agile
Product Owner / Product Manager
ULTISOURCE —Hyderabad, Telangana
- Full-time
- Product management
- Agile
- Financial services
Deputy Manager For FG
Radiant Appliances & Electronics —Hyderabad, Telangana
- Microsoft Excel
- Management
- Inventory management
IT&D Manager, Service Management - CMDB / HAM
Reckitt —Hyderabad, Telangana
- Computer Science
- Bachelor's degree
- Agile
- Health insurance
12d
Senior – Global Employer Services Technology Center (GESTC) – Release Compliance management
Deloitte —Hyderabad, Telangana
- Microsoft Powerpoint
- Microsoft Excel
- Azure
13d
Senior Technical Release Manager
Sureify Labs —Hyderabad, Telangana
- SQL
- AWS
- Communication skills
Quick apply
QA Manager
Sureify Labs —Hyderabad, Telangana
- Management
- DevOps
- APIs
Quick apply
Incident Manager
SID Global Solutions —Hyderabad, Telangana
- Weekend availability
- Azure
- DevOps
- AWS
9d
IT Recruiter
Ray Business Technologies Pvt Ltd —Madhapur, Hyderabad, Telangana
- ₹5,00,000 - ₹6,00,000 a year
- Full-time
- Microsoft Office
- Human resources
- Recruiting
- Paid time off
Quick apply
WFM Staff Scrum Master (Productivity)
TJX Companies —Hyderabad, Telangana
- Full-time
- Remote
- Computer Science
- Bachelor's degree
- Continuous improvement
Customer Success Manager
Infor —Hyderabad, Telangana
- Oracle
- Sales
- Salesforce
Program Manager
HealthEdge —Hyderabad, Telangana
- Full-time
- PMP
- Agile
- Communication skills
5d
Manager, IT Program Management - BDSE
Charles Schwab —Hyderabad, Telangana
- System design
- Project management
- Bachelor's degree
- Commuter assistance
- Health insurance
Sr. Manager - Projects
Schneider Electric —Hyderabad, Telangana
- Online application
- Management
- PMP
- English

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Senior Manager - ESM Omnichannel

PepsiCo -
Hyderabad, Telangana

Apply Now

Job details

Qualifications

Telephony
Law
Business analysis
SOX
Master's degree
Change management
Scrum
Software development
ServiceNow
Agile
User research
AI
Communication skills

Full job description

Overview:

The Enterprise Service Management (ESM) organization has been established to define, implement and manage Service Management Excellence across PepsiCo enterprise. From the organizational perspective ESM in Process Excellence and Transformation is part of the Strategy and Transformation (S&T) organization but its remit goes beyond S&T, i.e. across all organizations providing internal services within Pepsico.

The ESM Omnichannel Analyst will partner with service owners and capabilities across PepsiCo to deliver omnichannel functionality (agent chat, voice, virtual agent (chatbot), search, etc.) aligned to product vision and strategy, ensuring alignment with PepsiCo business objectives and aligned to the omnichannel strategy for ESM and the broader PepsiCo Digital Employee Experience (DEEx).

The focus for this role will be implementing features based on business needs and value realization. Responsibilities include collaborating with stakeholders, gathering requirements, guiding the development teams, and ensuring product quality and user experience through thorough design, testing and governance. Additional duties include maintaining documentation, developing training materials, and providing ongoing business support.

Responsibilities:

Assess & evaluate high level business requirements and services for fit within PepsiCo Enterprise Service management omnichannel solutions, both ServiceNow and other related solutions if necessary. Partner with product owners and make recommendations aligned to overarching ESM strategy, and ServiceNow release/Product roadmaps.
Manage product demand and prioritize backlog based on business needs, speed to value, technical feasibility, and user desirability.
Collaborate with key business stakeholders globally across the enterprise to gather requirements and be the liaison between business and the delivery team teams. Participate in discovery interviews with stakeholders and conduct user research.
Oversee thorough testing ensuing consistent and acceptable level of performance from omnichannel solutions, ensuring product quality and adherence to compliance and security standards.
Maintain training materials and provide ongoing support to all stakeholder groups.
Ensure compliance with PepsiCo policies, international regulations (SOX, GDPR) and best practices for data privacy and security.
Effectively manage priorities, deliverables and timelines with little need for escalation

Qualifications:

ServiceNow is must skills.
7-10 years experience in relevant roles such as business analyst, process design, product ownership, or development in ServiceNow platform. Some experience specifically in designing, configuring, or implementing Virtual Agent/NowAssist in ServiceNow.
Experience with writing, curating and testing for omnichannel solutions which include but not limited to ServiceNow Virtual agent, search, telephony and workspace
Understanding of scrum principles and agile software development methodologies.
Understanding of and passion for Conversational AI technologies based on LLM
Ability to gain support for new ideas and align stakeholders. Organizational change Management experience is a plus.
Exceptional communication skills, written skills, and business acumen.

Apply Now

Refine Your Search

release manager jobs in hyderabad telangana

Senior Manager - ESM Omnichannel

AVP Senior Program Manager

Associate Manager - Transportation Business Process (Audit Freight Payments & Analytics)

Deputy Manager- Accounts Payable

Change Manager

Salesforce DevOps Release Manager

WFM Staff Product Owner (Integrations)

Product Owner / Product Manager

Deputy Manager For FG

IT&D Manager, Service Management - CMDB / HAM

Senior – Global Employer Services Technology Center (GESTC) – Release Compliance management

Senior Technical Release Manager

QA Manager

Incident Manager

IT Recruiter

WFM Staff Scrum Master (Productivity)

Customer Success Manager

Program Manager

Manager, IT Program Management - BDSE

Sr. Manager - Projects

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