India Director of customer success Jobs – 1274 Open Jobs Today

Senior Director - Customer Success
Locus.sh —Bengaluru, Karnataka
- Full-time
- Salesforce
- Mentoring
- AI
Sr. Business Development Associate
Cognospace —Bangalore City, Bengaluru, Karnataka
- ₹6,00,000 - ₹8,00,000 a year
- Full-time
- Sales
- Research
- Microsoft Office
- Health insurance
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Director, Customer Success
Appian Corporation —Chennai, Tamil Nadu
- Management
- Master's degree
- Bachelor's degree
- Health insurance
Quick apply
Associate Marketing Director, India
Abbott Laboratories —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Salesforce
- Microsoft Office
Head - Sales & Commercial Excellence
BANDMA INDIA PRIVATE LIMITED —Delhi, Delhi
- ₹1,50,000 - ₹2,50,000 a month
- Full-time
- CRM software
- Management
- Engineering
Quick apply
9d
Senior Director, North America Delivery
Adobe —Bengaluru, Karnataka
- Full-time
- Analysis skills
- Continuous improvement
- Travel
CHIEF OPERATING OFFICER RECYCLING
JC GLOBAL —Gummidipoondi, Chennai, Tamil Nadu
- From ₹2,00,000 a month
- Full-time
- Master's degree
- Programmable logic controllers
- Project management
Quick apply
6d
Enterprise Regional Director
NetApp —Mumbai, Maharashtra
- Azure
- AWS
- AI
- Paid time off
Manager Of Product Management-Workday (Director)
TJX Companies —Hyderabad, Telangana
- Full-time
- Management
- Master's degree
- Bachelor's degree
Program Director
HCLTech —Chennai, Tamil Nadu
- Computer Science
- PMP
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6d
Associate Director - Program Management Expert
TIAA —Pune, Maharashtra
- Online application
- PMP
- DevOps
- Project management
8d
Sr Account Manager/ Director Sales & Customer Success
Tru Global Software —Bengaluru, Karnataka
- Full-time
- Sales
- AI
- Negotiation
Executive Assistant to the President and Managing Director
Airbus India Private Limited —Delhi, Delhi
- Email
- Google Suite
- Master's degree
- Analysis skills
Program Management Office Manager
Solventum —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Computer science
- PMP
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6d
Director of Business and Revenue Growth
YUJ Designs —Pune, Maharashtra
- Microsoft Powerpoint
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13d
Senior Director Alliance Partner Management
Diebold Nixdorf —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Up to 50% travel
Senior Associate- Learning Operations- US Ops
Grant Thornton INDUS —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
T&T_Customer_M&C - Director | Delivery Management | Bengaluru |
Deloitte —Bengaluru, Karnataka
- Salesforce
- Master's degree
- Bachelor's degree
Corporate Sales Manager
MAKOBA Pvt Ltd —Bangalore City, Bengaluru, Karnataka
- ₹35,000 - ₹40,000 a month
- Full-time
- Sales
- English
- Business development
Quick apply
5d
Travel Agency Manager
Journeys Travel —Mumbai, Maharashtra
- ₹40,000 - ₹60,000 a month
- Full-time
- Hospitality
- Management
- Customer service
Quick apply

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Senior Director - Customer Success

Locus.sh -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Salesforce
Sales
Transportation management system
Supply chain management
Mentoring
B2B
SaaS
AI
Senior leadership

Full job description

Location : Bangalore; (Full Time, Onsite)

About Locus

Battle-tested in 350+ deployments across 30+ countries, Locus is an agentic Transportation Management System for all-mile, all-channel, trusted by enterprises like Unilever, Nestlé, and Siam Makro.

The platform unifies orders, capacity, and carrier networks into one living plan, aligning planning, execution, and settlement so promises become proof. AI co-pilots with guardrails surface risk early and recommend the next best move to protect SLAs and reduce empty miles.

In 2025, Locus joined the Ingka Group (IKEA Retail) family, marking a major milestone in our journey. Backed by the scale and strength of IKEA, we continue to operate independently while accelerating our mission to make global supply chains faster, smarter, and more sustainable.

Our Global Footprint

Headquartered in Bangalore, with teams across the U.S., U.K., UAE, and Southeast Asia, Locus brings together 170 + engineers, designers, and problem-solvers united by a single goal: to reinvent how the world moves goods.

Traits We Value

We look for people who are:

Global in mindset: curious about diverse markets and ideas.
Unrelenting in drive: energized by complex challenges.
Intelligent in approach: analytical, creative, and thoughtful.
Dynamic in execution: adaptive and decisive in fast-moving contexts.
Exact in craft: detail-oriented and committed to excellence.

The Opportunity

We are seeking a Customer Success Leader to drive customer value, retention, and growth for our APAC enterprise accounts.

The ideal candidate will have a proven track record managing B2B SaaS customers in the Supply Chain, Logistics, or Transportation domain. We are looking for someone with hands-on experience across post-sales engagement, renewals, and account strategy, and who has directly owned and led APAC regional CS operations with measurable outcomes.

Key Responsibilities

Build, mentor, and manage a geographically distributed CS team across multiple APAC markets
Develop and execute region-specific customer success strategies that account for diverse market needs, cultural nuances, and business environments
Establish scalable processes and playbooks that drive consistent customer outcomes across the region
Drive seamless onboarding experiences, accelerate product adoption, and maximize customer lifetime value
Identify expansion opportunities and collaborate with Sales to drive net revenue retention
Champion customer advocacy programs to generate references, case studies, and testimonials specific to APAC markets
Proactively manage renewals and mitigate churn risks through data-driven health monitoring
Partner with Product, Sales, and Support teams to be the voice of APAC customers
Influence product roadmap based on regional market requirements and customer feedback
Ensure seamless handoffs and coordinated customer experiences across all touchpoints
Leverage CRM and analytics tools (e.g., Salesforce, Gainsight, HubSpot) to maintain accurate health metrics and forecasts.

What We’re Looking For

12+ years in Customer Success, Account Management, or Strategic Consulting with at least 5+ years leading CS teams in a senior leadership capacity
Demonstrated success building, scaling, and managing high-performing, geographically distributed teams across multiple markets
Proven track record of developing talent, establishing team structures, and creating scalable CS frameworks and playbooks
Experience managing strategic enterprise accounts ($500K+ ARR) in B2B SaaS or enterprise technology companies
Strong domain knowledge in Supply Chain Management, Logistics, or related industries (e.g., procurement, warehouse management, transportation)
Technical fluency to understand complex product architectures, integrations, and how they solve real business problems
Experience operating in Southeast Asia (SEA) and Additional exposure to India and/or Middle East markets is highly preferred
with deep understanding of regional business practices, cultural nuances, and customer expectations
Experience navigating diverse regulatory environments and adapting CS strategies for different markets
Strong executive presence with ability to lead QBRs, steering committees, and customer advisory boards
Experience leading diverse, multi-functional teams including Customer Success Managers, Technical Account Managers and Service HelpDesk.
Ability to foster collaboration, break down silos, and create a culture of customer-centricity across the organization
Strong coaching and mentorship skills with focus on developing future leaders

Why Locus

Work with a high-impact global team building category-defining logistics tech.
Opportunity to shape the success strategy for global logistics clients.
Work at the intersection of technology and supply chain transformation.
Collaborative culture with autonomy, ownership, and global exposure.

Why Join Us

This is not just a leadership role - it’s a company-building role. At Locus, you’ll:

Define how enterprises experience our product post-sale
Work with some of the world’s most sophisticated customers
Build a legacy of customer-centricity, one region at a time
Work closely with founders and the executive team to shape the future of a global tech brand

Apply Now

Refine Your Search

director of customer success jobs in india

Senior Director - Customer Success

Sr. Business Development Associate

Director, Customer Success

Associate Marketing Director, India

Head - Sales & Commercial Excellence

Senior Director, North America Delivery

CHIEF OPERATING OFFICER RECYCLING

Enterprise Regional Director

Manager Of Product Management-Workday (Director)

Program Director

Associate Director - Program Management Expert

Sr Account Manager/ Director Sales & Customer Success

Executive Assistant to the President and Managing Director

Program Management Office Manager

Director of Business and Revenue Growth

Senior Director Alliance Partner Management

Senior Associate- Learning Operations- US Ops

T&T_Customer_M&C - Director | Delivery Management | Bengaluru |

Corporate Sales Manager

Travel Agency Manager

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