India Entry level customer service representative Jobs – 122 Open Jobs Today

Process Associate - Myntra
Shopemet Networks Private Limited —Bommanahalli, Bengaluru, Karnataka
- ₹2,00,000 - ₹3,50,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Health insurance
Quick apply
Customer Solutions Representative
Masco Home Products India —Pune District, Maharashtra
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
- Work from home
Associate Service Desk Analyst
HealthEdge —Pune, Maharashtra
- Full-time
- Remote
- Microsoft Outlook
- Software troubleshooting
- English
Business Advisory New Associate
Accenture —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Service Representative
The U.S. Pharmacopeia (USP) —Hyderabad, Telangana
- Full-time
- Microsoft Word
- Spanish
- Microsoft Excel
- Paid time off
- Flexible schedule
Inside Sales Representative - Bengaluru
GSAS Micro Systems —Bengaluru, Karnataka
- ₹5,00,000 - ₹10,00,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- Sales
Sales Development Representative
hindustan Recruitment —Delhi, Delhi
- ₹30,000 - ₹40,000 a month
- Full-time
- CRM software
- Hospitality
- Sales
Quick apply
Assistant Manager Accounts Receivable
Cummins Inc. —Pune, Maharashtra
- Night shift
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
- Commuter assistance
1h
Sales Operations Manager
SymphonyAI —Bengaluru, Karnataka
- ₹25,45,584 a year
- Full-time
- Sales
- Salesforce
- Master's degree
9d
IT Field Sales Representative
Pioneer Technologies Pvt Ltd —Delhi, Delhi
- ₹25,000 - ₹35,000 a month
- Full-time
- CRM software
- Sales
- Microsoft Office
- Health insurance
- Paid time off
Quick apply
Customer Order Management Representative - Level II - SHOP
Cummins Inc. —Pune, Maharashtra
- Microsoft Excel
- Research
- 12th Pass
14d
Business Development
SyncUp —Noida, Uttar Pradesh
- ₹25,000 - ₹35,000 a month
- Full-time
- Hybrid work
- Sales
- Microsoft Office
- Business development
Quick apply
Receptionist
Cefnogi Solutions —Delhi
- ₹20,000 - ₹30,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
9d
TD Customer Support Fleet Ops Engineer
Airbus India Private Limited —Bengaluru, Karnataka
- Email
- Engineering
- English
- Master's degree
Customer Service Representative II
Thermo Fisher Scientific —Bengaluru, Karnataka
- Full-time
- Bilingual
- Microsoft Office
- Data entry
Assistant Manager Accounts Receivables
Cummins Inc. —Pune, Maharashtra
- Night shift
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
- Commuter assistance
1h
Customer Service Representative
Cognizant —Afzalgarh, Uttar Pradesh
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Word processing
13d
Client Ambassador
Envision Software Engineering PVT LTD(Core Force India) —Coimbatore, Tamil Nadu
- ₹35,000 - ₹85,000 a month
- Full-time
- Microsoft Excel
- Customer service
- Bachelor's degree
- Health insurance
Quick apply
HR Operations Manager
Enerpac Tool Group Corporation —Bengaluru, Karnataka
- Full-time
- Customer service
- Microsoft Office
- 12th Pass
- Work from home
Business Development Representative
Adobe —Bengaluru, Karnataka
- Full-time
- Sales
- Microsoft Office
- Business development
4d

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Process Associate - Myntra

Shopemet Networks Private Limited
Bommanahalli, Bengaluru, Karnataka

Quick apply

Job details

Permanent | Fresher | Full-time
₹2,00,000 - ₹3,50,000 a year

Benefits

Provident Fund
Health insurance

Qualifications

Software troubleshooting
Customer service
Upselling
Malayalam
English
Tamil
Hindi

Full job description

1. Answering Inbound Customer Calls

Answering incoming customer calls is the primary responsibility of a call center employee at the entry level-position of inbound call centers. When receiving inbound calls, they must provide accurate information about a company’s offerings, answer questions from prospects or current customers, resolve basic issues, and manage account inquiries.

An inbound call center representative may also be responsible for processing orders and payments, resolving billing and payment issues, managing cancellations, shipping, refunds, returns, and warranties, and properly logging customer data after each customer interaction.

To efficiently handle the inbound call volume and deliver an exceptional customer service experience, they should know how to start and end a call, follow call scripts, put a customer on hold, and transfer a call when the customer’s issue needs escalation.

2. Managing Customer Complaints

A call center job requires agents to effectively manage complaints and deal with unhappy customers. Therefore, agents should be trained and equipped to solve customer problems quickly and efficiently and defuse conflicts before they turn into more challenging situations.

Agents must be able to demonstrate excellent listening skills, empathy, problem-solving, and properly apologize. They also should know how to seamlessly escalate the issue to higher-tier support if it cannot be resolved immediately, or if an agent doesn’t have the appropriate skill set or authority.

3. Troubleshooting and Follow-ups

In IT, tech, and SaaS companies, call center representatives can be involved in troubleshooting and resolving technical support issues customers may have with a company’s product or service. That can also include performing diagnostic tests, troubleshooting software installations, and assisting with setting up product features. Since complicated tech issues aren’t always resolved on the first contact, agents may also need to follow up with customers and update them on the progress of their queries.

4. Making Outbound Calls

In outbound call centers, agents initiate calls to leads, prospects, or customers, rather than accepting incoming calls. These calls can have specific purposes ranging from cold calling, telemarketing sales, and proactive support to scheduling appointments, gathering feedback, and conducting market research.

Lead generation and sales: Agents make large volumes of outbound calls to generate leads or sell a company’s products or services to existing clients.
Proactive customer service: Agents reach out to customers proactively to address existing or potential issues before they become bigger problems.
Conducting market research: Agents make outbound calls to conduct market research and gather insights about market trends and consumer preferences.
Collecting customer feedback: Agents can be responsible for calling up the customers to gather feedback about the products or services they purchased.
Appointment scheduling: Agents may call potential customers to schedule appointments and events with a business.
Debt collection: Agents call customers who have overdue payments to negotiate payment plans, collect debts, and resolve other financial disputes.

Most outbound call center operations and agent workflows can be optimized through call center dialing tools such as AI-powered auto dialers. Call center dialers automate the dialing process and enable agents to handle high outbound call volumes while increasing agent talk times and reducing agent idle times.

5. Up-Selling and Cross-Selling

Up-selling and cross-selling are also among the common call center duties. During customer service interactions, agents can encourage customers to purchase a higher-end version of a product or service they are already using (up-sell) or offer a related or complementary product or service (cross-sell). To do it efficiently, professionally, and in a non-intrusive way, agents should have deep product knowledge and be able to communicate its benefits to customers.

Note: Candidates who can speak English + Tamil/Hindi/Malayalam are only eligible to apply

Job Types: Full-time, Permanent, Fresher

Pay: ₹200,000.00 - ₹350,000.00 per year

Benefits:

Health insurance
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

entry level customer service representative jobs in india

Process Associate - Myntra

Customer Solutions Representative

Associate Service Desk Analyst

Business Advisory New Associate

Customer Service Representative

Inside Sales Representative - Bengaluru

Sales Development Representative

Assistant Manager Accounts Receivable

Sales Operations Manager

IT Field Sales Representative

Customer Order Management Representative - Level II - SHOP

Business Development

Receptionist

TD Customer Support Fleet Ops Engineer

Customer Service Representative II

Assistant Manager Accounts Receivables

Customer Service Representative

Client Ambassador

HR Operations Manager

Business Development Representative

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